i was going home from work in my Honda insight 2019 and all of a sudden my car started showing all kings of warnings every single indicator was on and my car started to spin and hit the side railing of the highway i almost died that day no airbags deployed that is also an other safety function did work that day. Honda refuse to take any kind of responsibility for the car malfunction i called and ask for help they said go ahead buy a new car we can't help you with anything. my request to the department is take a action against HONDA so no other family or any other driver go through this. and no one lose love ones.
2019 Honda Insight driver assistance complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
The contact who is an attorney, called regarding the crash of a 2019 Honda Insight and another vehicle. The contact stated that while the Honda Insight driver was driving approximately 65 MPH with the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle crashed into the rear of another vehicle. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking feature malfunctioned, and failed to prevent the crash. The contact stated that the air bags in the Honda Insight deployed. Unfortunately, the driver of the other vehicle died in the crash. The driver of the Honda Insight was arrested; however, there was no information regarding injuries being sustained. The contact stated that the driver was found to not be intoxicated and was not distracted while driving during the crash. The contact stated that the driver might have fallen asleep from exhaustion during the crash. The contact stated that both vehicles were towed away from the scene and the Honda Insight was deemed a total loss. A Police report was filed. The contact was unaware if medical attention was sought by the driver of the Honda Insight. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 32,000.
I started the car on December 9th to find a bunch of errors. All the sudden I have lost my cruise control, collision prevention assist, light assist, and other features. I immediately took the car to the nearest Honda dealership near my home and got it checked out. The code showed that part #36163-TXM-A45, a camera used for these features, had failed. I was told by Jessie Loso, the repair representative, that the part will need to be replaced. The car had only 14,763 miles on it however because it was barely driven during COVID lockdowns. Now the original part was not damaged and it had failed on its own for no apparent reason. The only reason that we were given by Victory repair department is that the car was left out in the elements. This was not an appropriate excuse for this failure considering we live in an area where many people park on the street or use their garages for storage, due too lack of space in their homes. I was told by Victory Honda in San Bruno. CA to call Honda about the defect in the part and for reimbursement. The complaint was placed with Sady Case #13552610 on December 22nd with Honda itself. I was told that since there was no recall on the part itself, that I would not be reimbursed and that I would not get an extension on my warranty. I asked to speak to a manager or supervisor because I was not even being heard out by the representative. I was informed that a manager would get back to me eventually, but I would still not be reimbursed for a part that had failed for no apparent reasons or damage. I am writing this report today because this part is tied into many safety functions of the car. If the part has malfunctioned in this way, then who is to say that the car won’t break randomly due to the same part. I find this extremely concerning and was told by BAR in California to report it to the federal safety agency just in case it is a consistent issue with Honda vehicles.
The contact owns a 2019 Honda Insight. The contact stated that the after starting the vehicle and shifting to reverse(R), the backup camera failed to display an image, creating a visibility hazard for the driver. Additionally, while the vehicle was parked several electrical features could not be accessed, with a message stating that the features could not be accessed because the vehicle was in motion. The cause of the failure was not yet determined. The local dealer was contacted and a service appointment was schedule. The manufacturer was not notified of the failure. The failure mileage was 27,000.
Rear view camera Camera suddenly changed colors and is blurry. Cleaned multiple times and it is still always like this now. Shows neon bright colors instead of reality. Needs software update possibly?? There was a recall for this before and it was fixed by previous owner. But there may need to be a new update drivers are not aware about?
I was driving down the street and a car slowed down way in front of me. While I was braking my automatic braking system turned on and brought me to a complete stop. This caused my car to get hit from the back. The automatic braking does not slow down the car, it brings the car to a complete stop. Another incident, I was driving on the highway with nothing was in front of me and the brake signal started flashing and slowing the car down.
When you turn on the right indicator the camera which shows the right right side of the vehicle it either does not turn on or when it turns on it turns off within a second there is no recall I just wanted to make sure that it's reported and fixed by Honda as a safety issue.
Lane keep assist doesn't response on a clean white dotted lane. In most occasions. I have seen several forums discussing the same issue. Plus the information system crashes mid way driving in ex trim. Which causes buzzing sharp noise and distraction while driving.
the automatic breaking system seems to be malfunctioning and is available for inspection upon request. safety of occupants at risk due to possible accident caused by unwarranted breaking. the problem cannot be consistently reproduced and was not confirmed by dealer or independent service center the vehicle has not been inspected by manufactuer, police or insurance reps the system would inadvertently be activated on previous occasions. but on this last instance, the breaking was harder and more sudden and was activated when there was no danger of frontal collision.
Driving on the highway in the evening with no obstruction ahead of the vehicle, the "Automatic Emergency Braking" system engaged, giving an audible alert, visual alert, and applied braking enough to accelerate the car from 65 mph to 40 mph. No one was behind us luckily so there was no crash or injury but there easily found have been. I took the car in for repair and the service techs found no issue with the car or the system. I have now seen this reported in Accords which share much of the same design and technology as the Insight. Please add this to the the complaint list for the outstanding issue so Honda will include the Insight into their analysis.
Both types of errors have occurred multiple times. Sometimes, the forward collision warning system triggers when no obstruction is present. More frequently, the adaptive cruise control decelerates even when no car is nearby or the car in front of me has not decelerated. In both cases, depressing the accelerator pedal overrides the automatic braking and avoid an accident.
I bought my new 2019 insight 4dr CVT touring jan 2019. After less then two years old 5 warning lights came on, acc-adaptive cruise control, lkas-lane keeping assist, collision mitigation braking system, road departure mitigation and auto high beam. I took it to my local honda dealer they found the code b2a60-49 - multipurpose camera unit internal electronic malfunction. Because the car had over 30,000 miles (outside there warranty) they told me to call honda america customer service and have them approve repairs. My call to honda america was a call from hell, rude and no help whatever, I asked a dozen times to please talk with a supervisor and the answer was no. I was then cut off. All the safety features the come with the car are not not working and honda will not fix it. For me to have it fixed will be over $1600 (see attachment)
Tl* the contact owns a 2019 honda insight. The contact stated that when shifting to reverse, the image failed to display on the infotainment screen. The contact stated that only the red, yellow, and green lines appeared. Kuni honda on arapahoe (10750 e arapahoe rd, centennial, co 80112) was contacted and stated that the federal safety agency campaign number: 18v629000 (back over prevention, visibility) was already remedied. The vehicle was taken to the dealer for diagnosis and the contact was awaiting the results. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for diagnosis. The approximate failure mileage was 47,000.
My 2019 honda insight was purchased in feb 2020 from a lexus dealership in orlando. The car was functioning with no issues until july 2020. While driving the automatic braking system failure warning came on suddenly it said to take it to the dealership. I made an appointment with headquarter honda and brought in the car.they ran a diagnostic and said that the car must have been hit with something. Nothing has hit the car the car fax is clean the tech insisted that the car was probably in an accident. When in fact the brake failure light turned off on the way home and stayed off for a few days only to return again. Honda would not pay to repair this and said it would be $1700 to install a new radar camera. The car has less than 10k miles and is under warranty. There is something defective with the safety system on this vehicle.
The car was bought and delivered may 15th, late at night. Ever since, the lane assist and warning are on and say take to dealer. I parked the car a month then drove from miss to orlando, and put 1700 miles. Coggin of orlando did a quick computer check, as they had no availability two days ago when I took it in, and said either a defective or damaged radar system. Now honda rep says I must get a rental and pay myself and she was very abrasive. The service repair person said he will run through up to 10 possible problems to diagnose what exactly is wrong, and because he reset it but it popped back on, something is for sure wrong. Now I am afraid I will be on the hook and plan to take it in tomorrow morning.... Otherwise the car seems fine we just cant use any of the warnings . The backup and side camera work.
Tl* the contact owns a 2019 honda insight. The contact stated that while driving at various speeds, the collision avoidance sensor activated which caused the automatic braking system to abruptly stop the vehicle. The vehicle was taken to pohanka honda located at 1772 ritchie station ct, capital heights, md (301) 899-7800, however, the mechanic was unable to determine the cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. June 13, 2020: car was taken in for maintenance (26,295 mileage in) at dealership for 5 days. Scheduled b maintenance and fuel pump motor safety recall performed. Diagnostic was also done at the request of contact (car owner) for the 3rd time and during this time, dealership called manufacturer (honda) and they stated "braking feeling uncomfortable because it's hybrid when the speed is in use it recharges battery it may feel differently when slowing down because of the hybrid system." car still activates acc and automatic braking when driving july 3-6 road trip the lkas+ acc system was turned off to avoid forced braking and other safety features. Dealership service manager noted taking this system off would not stop the forced braking but so far it has not occurred. Honda conclusion is not satisfactory and more investigation needs to be done.*dt
On june 3, 2019, I brought the car to honda of illinois (2500 prairie crossing dr, springfield (217‑547‑0750) for major safety regarding malfunctioning driving assisting problems and conflicting signals. After diagnostics, the dealer technicians reported codes u128d, u1291, u1281, etc. For solution, they reset the code and told me that they cannot definitely fix those safety issues. They advised me to come back when the safety issues are back. On january 15, 2020, I went back to honda of illinois for the same safety issues that became worst. At this time, the technicians were unable to even provide a temporary fix for the car. I had to go to another dealer for solution (bob brady honda at 4025 east boyd road, decatur, illinois 62521 (217 876-3800)). Similarly to honda of illinois, bob brady honda confirmed that they don't have a permanent fix for those safety issues. In addition, they have not provided summary of work completed. Both dealers are acting negligently for allowing a car with some many safety issues to be driven on the roads. I called american honda motor (800‑999‑1009) in multiple occasions to report all the safety issues and concerns for fatal crashes. American honda refused to provide relief and solution to address the safety issues. They only referred to both local dealers. They both confirmed that they cannot fix the issues. Clearly, road and vehicle safety is not part of honda's goals. In summary, my 2019 honda insight has major safety issues and is sending malfunctioning and conflicting driving assisting signals, lane watch, turn signals, etc. I am requesting nthsa to gather and investigate the provided information for a fair and expeditious resolution of my claim. For resolution, I request a car replacement or a refund.
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