The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
2024 Honda Prologue lights complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
After charging my car from ~20% to 80% over the course of ~8 hours, I powered on the car, reversed out of my parking space, and began driving. Shortly after (<1 min), I noticed that both my Instrument Panel screen and my Infotainment screen had shut off and were black. I continued driving for another 2-3 minutes before pulling into a parking lot. In the lot I powered the car on and off many times, and also powered the car on in Service Mode. During each of these power cycles both screens remained black. About an hour later I returned to the car and again the screens did not turn on. I drove the car about half a mile, stopped and turned it off again for around 30 minutes. After coming back to the car this time, the screens worked as normal. My safety was put at risk because without my instrument panel, I lose almost all feedback and situational awareness of the state of the car. Also, while backing out of a parking space while the screens were not working, I did not have access to my back-up camera. I have not yet taken the car to a dealer or mechanic. I am writing this report directly after the screens resumed operating. I did not see any warning lamps or messages prior to the failure. But when I entered the car initially, I did notice that the infotainment screen was turned on and at a screen that otherwise is not seen until I turn on the car.
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
While driving, both screens went completely black. Without the screens I was not able to monitor speed, no access to headlights and no access to adjust one pedal driving mode. All audio stopped as well. At first I didn’t know if I lost power to the entire vehicle, which distracted me from driving. Once I got my bearings, quickly accessed that the vehicle did not lose power, I pulled over. No warning lights or messages prior to this incident. No warning at all. It took about 10 minutes before both screens came back on. Being unable to monitor vehicle status and unable to see speed and no access to multiple options without the screen, put my safety at risk and other people around me at risk. I have not taken it in for any inspection at this time. This just happened yesterday.
The reverse lights are way too dim. You can barely see when backing up at night. Even the back up camera is so dim obstacles and pedestrians can not be seen. Common complain with other owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
VIN decoder
See the problems and recalls for an exact car
Buying a used 2024 Honda Prologue?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history