The backup camera intermittently works. When put in reverse, sometimes I’ll have a black screen with grid lines, other times just a blank screen. Yes, it is available for inspection. I cannot see persons and property when backing up. I am afraid, in reverse, of running over persons shorter than the vehicle that only the backup camera would pick up. This has not been reproduced or confirmed by a dealer or service station. The vehicle has not been inspected by another entity. There has been no warning lights or messages from the vehicle about the issue. I purchased the vehicle in October 2022 and the issue started two weeks after purchase.
2018 Honda Ridgeline driver assistance complaints
Page 2 of 2: complaints 11 to 38 of 38, newest first, as owners wrote them.
The failed system is the Backup camera and the failure can be inspected. Our safety is compromised because we cannot see objects behind the vehicle before or during backing maneuvers. The damage has been reported and confirmed by the Honda dealer as well as an independent. There was no warning of the failure, one day it worked the next day it did not work.
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear camera wire harness has failed. When vehicle is in reverse the screen displays a black image. Vehicle is available for inspection upon request. Please see attached image. These wires are visible when the tailgate is open. How was your safety or the safety of others put at risk? The rear camera adds tremendous safety information as I reverse the vehicle. In every situation this information is valuable; more so in a neighborhoods like the one I live in. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I will mention it during my next routine service. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, first signs were the camera would fail sporadically , now almost permanently. Sometimes after opening/closing the tailgate the camera will work until the tailgate is opened again.
Backup camera quit working. Found broken wires in wiring harness, by tailgate hinge. Wire routing is unacceptable, causing this break.
Backup camera stopped working. Will sometimes work after the tailgate has been opened and closed. Wiring harness from the tailgate to the truck body is frayed and poorly designed for the fold down and swing feature of the tailgate. Poor sightlines on the truck make backing up using the mirrors challenging and stressful.
The back up camera worked for a few months and all of a sudden stopped. I drove it like that for a month or so hoping it would pop back on but it never did. The fuse wasn't blown and the backup lights worked so I assumed it was getting power. Looking online I saw the posts about the cut wires. Mine were not cut where it usually seemed to be by the swing gate hinge, but it was very pinched. After opening it up I discovered one of the wires had in fact been cut via the pinching. Respliced the wire and the camera came right back on.
The backup camera does not work as the wiring harness snapped between the harness's exit from the body and into the tail gate. This is on the left side near the hinges for the tailgate. I reconnected broken wires and camera works again.
Tailgate wiring harness is broken after warranty had just passed , which caused backup camera not to work
The rear view back up mirror stopped working it is intermittent. I believe the problem is a flaw where the wiring harness goes to the mirror near the hinge on the tailgate. Seems to be what was shown on some sites on the internet. spoke to dealer he said he never heard of the problem kinda blew me off. Hope this government agency can get Honda to fix the problem. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Backup camera failed at 65k miles. Upon researching issue, found that this is a common problem amongst Ridgeline owners, generally right after the warranty period is over. The indicated cause, according to the research, is broken wires in the wiring harness due to regular use of the tailgate. The Honda dealer confirmed this diagnosis and wanted $600+ to replace the wiring harness. After discussing with them and pointing out the common-ness of this problem, they agreed to cover the cost this one time, but stated that the wiring harness wouldn't be routed any differently, so probability of recurrence of the issue is high. Obviously, I was unable to use the backup camera during this issue, so this is a safety problem.
Wire harness for rear backup camera along the side of the tailgate is visibly damaged. Camera image is blacked out when in reverse.
broken tailgate wire harness caused backup camera failure. Yes it is available for inspection. Dealer inspected it and confirmed the wiring harness had broken wires causing the backup camera from working. It has not been inspected by the manufacture. No warning light or lamps indicated this problem.
The backup camera on my 2018 Honda Ridgeline stopped working. I took it into the Honda dealership and they diagnosed it as a broken wiring harness. They will replace it for $833.45. I asked why Honda wasn't fixing this at no cost given the wiring harness should not break. The dealer indicated that they had not heard of this problem. After I returned home, I saw that there is a class action lawsuit.
The back up camera finally stopped working. For a few weeks it would work intermittently, usually the guide lines would be orientated upwards instead of to the rear of the image OR the guide lines would be there but there was no camera image. Now, there is simply a black screen. The wiring harness at the left front of the tailgate has broken. There are exposed wires and a broken plastic spiral wiring loom.
The backup camera has stopped functioning after working intermittently for a short period. The wiring harness was found to have severed wires at the tailgate interface.
Failure of backup camera wire harness at tail gate hinge area. 2018 Ridgeline at approx 26,000 miles, light duty use. Backup camera became intermittent, then failed. Dealership service said harness has failed, no kidding. Wire harness has sheared in area due to opening tailgate…….this is a two direction tailgate, drop down and swing out. Wire harness wires been sheared, cable protective jacket has been cut due to normal opening operation. As a engineer with many years of experience in medical device manufacturing; this is clearly a defect related to weak construction, poor harness routing and mis-assembly. Overall, a extremely poor design…….leading to premature failure…this should have not been allowed…..…this is a SAFETY ISSUE due to lack of backup camera……there is already a class action law suit in process in the state of California for this very issue. It needs to be fixed by the manufacturer………and all Ridgeline owners made whole, accordingly………
The Multi-Angle Rearview Camera with Guidelines has failed several times. It was reported to a local Honda Dealership but because the camera was working at the time the vehicle was taken in to check this system, they didn't find a problem. The problem is when you put the vehicle in reverse, the camera would not work properly. The screen was gray but would have the yellow lines on the screen only. Later, the rear-view camera would work again. This system should not fail especially since it is a safety system for assistance in seeing what is at the rear of the vehicle before backing up.
Rear camera quit working due to broke wire at tailgate pivot. Not as safe to back up.
Rear camera failure; wiring harness failed just after warranty expired; wiring harness frayed and wires broken where harness traverses from rear cab body to tailgate;
Due to a wiring failure the rear camera is not working correctly. Sometimes not at all. When it is working the normal of three possible views is not working. Research indicates this is a very common problem for this vehicle. As federal law mandates a camera, I feel this is s safety issue.
My backup camera stopped working on Jan 23, 2022. Shift to reverse, black screen, the guidelines still work. I found broken wires at the harness to the tailgate and will need to repair these to regain use of the backup camera system. There was no damage to the tailgate area of the truck, this appears to be a poor design on the electrical harness to the 2-way opening tailgate.
Rear camera is not working due to frayed and/or disconnected wires. It is a terrible design that that normal tailgate use pinches the wires and eventually they become damaged, severing the connection and disabling the rear camera. It is well known and documented problem by dealers and consumers, that has yet to be recalled. It is a safety issue that needs to be recognized and resolved by Honda.
The wires connected to the rear backup camera in the tailgate have broken due to a design defect, making the camera inoperable. Opening and closing of the two-way tailgate, over time, have worn through the wires. I experienced this problem at roughly 50,000 miles with no unusual or overly frequent use of my tailgate. The electrical connection was designed in such a way that normal use of the tailgate causes the wires to break, which prevents the rear backup camera from functioning. I and many drivers rely on the backup camera, along with other aids such as the rearview mirrors, to prevent collisions with pedestrians, other vehicles and other objects when backing up. The defect is clear from the photo and is well-documented by hundreds of other Honda Ridgeline owners in online posts. I believe a class action suit is being prepared or has already been filed. Honda has refused to acknowledge this problem, though I spoke with a dealer who told me they have experienced many complaints identical to mine.
The contact owns a 2018 Honda Ridgeline. The contact stated that while reversing, the rear-view camera failed to function properly. The vehicle was taken to the dealer and diagnosed that the wiring harness was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was out of warranty coverage and to take the vehicle to a dealer for diagnosis. The failure mileage was 52,904.
The wiring harness that supports the backup camera on my 2018 Honda Ridgeline has cracked and I suspect broken wires in that harness is the reason that the backup camera does not work any longer. (It is possible that the camera just quit working, but everything that I can see and read about lead me to believe it is a pattern failure with the wiring). The camera not working reduces my ability to see behind me for any potential collision issues when I’m backing up. I have searched for similar issues that other Honda Ridgeline owners might have reported, and I have found several reports, and also posted video’s on how to fix this issue with replacing the wiring harness (and the wires in the harness). On my Ridgeline, this failure happened about 4 or 5 months after the warranty of 3 years ran out. Other reports that I’ve viewed in various forums report similar timeframes, and yet some reported this issue occurring while it was still under warranty. I am currently in contact with Honda to see if they will assist in the cost for this repair, but that is still being discussed. There was no warning that this issue was about to occur. It simply quit working one day (late April of 2021). I hope you’re able to investigate and see that this might well be a pattern failure with the wiring on these vehicles and perhaps take action to help eliminate any backup safety issues that this might create.
Several of these models are having issues with the routine and design of the power supply and signal from the backup camera due to breaking of the wiring harness. My camera stopped working after opening the tailgate in below freezing weather. I noticed a broken wire in the harness. I checked the honda ridgeline forum and many owners are experiencing the same problem. I ordered the oem replacement part and it now is working. I trying to get honda to refund my parts cost of $68.25. Not including labor of tailgate panel removal along with rear bumper cover. My honda case numbers are 11916318 and 11967005,
The tailgate wiring harness is damaged by routine opening of the tailgate. This causes the wires to be severed, causing failure of the backup camera and other electrical systems in the tailgate. The wiring harness by design is not strong enough to handle the opening and closing of the tailgate. This is an issue many owners are experiencing https://www.ridgelineownersclub.com/threads/2017-2018-broken-tailgate-harness-causes-backup-camera-failure.217776/page-10
Water leak from moonroof and or windshield will short out blind spot monitor sensors and cause warning light in the dash to appear 'blind spot monitor system problem'
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