Hyundai Elantra windshield crack problems

Filed May 30, 2025 · Visibility · NC

My late mother’s 2019 Hyundai Elantra (VIN: [XXX] ) was brought to Johnson Hyundai of Apex on 4/14/2025 for a known paint defect recall affecting the roof and roof rails. I was handling this vehicle as part of her estate. While the car was in the custody of their body shop, Piperformance, the windshield was cracked and replaced without my knowledge or consent. I was not informed of the damage beforehand, was never asked to authorize the repair, and was not provided an estimate or invoice in any official format. When I requested documentation, the service advisor (Josh) only sent a photo of an invoice on a laptop screen. I later received an undated, unsigned letter from the body shop admitting that they had broken the windshield and kept the old one. Important inspection and registration stickers were removed during the process and not returned for weeks. Hyundai corporate acknowledged internal failures, including missing documentation, conflicting stories, and lack of accountability. However, they refused to accept responsibility or confirm what safety inspections, if any, were done after the unauthorized windshield replacement. I am concerned the windshield replacement may not meet OEM specifications and may compromise the vehicle’s crash safety or ADAS systems (lane keeping, forward collision alert, etc.). No documentation was provided to show the glass used was certified or that proper recalibrations were performed. I no longer trust the safety of this vehicle and plan to remove it from use. The emotional toll of dealing with this after my mother’s passing makes the experience even more distressing. Her car was defaced and mishandled in my effort to preserve it, and I now feel responsible for navigating safety concerns caused by others’ negligence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 2, 2024 · Visibility · TX

The windshield is damaged very easily when a small rock hits it on the road. It's been hit before the recall and the new windshield is damaged. It's a hazard especially if it can be easily cracked. I've had other vehicles that can handle small rocks on road ways. These are damages from tiny rocks. This windshield is very weak, the Crack continues to spread all over day to day.

Filed Jun 2, 2023 · Visibility · NC

Had a crack on the windshield which was getting larger quickly. There was no damage caused by debris that I was aware of. Spoke to multiple dealerships and they refused to fix or even check if it was a defect. Went through insurance to get the windshield replaced but Safelite said that it was not a damage but most definitely a defective windshield.

Filed Apr 21, 2020 · Airbags · 74,400 miles · IL · crash · 2 injuries

I was in an accident today. I was hit by a transport truck on the highway doing at least 60 miles per hour. I was hit 3 times, twice on the drivers side (door and back tire area) then car was spun around and hit head on. The car had to be dragged if the highway, everything under the hood was on the road and windshield cracked. The hood was lifted right up at windshield. I am more than concerned the the airbags did not deploy. Why did our airbags not deploy??? After spinning across highway and coming to a stop facing on coming traffic. We were appalled and very scared. Why didn't that safety feature help keep us safe?

Filed May 30, 2017 · Visibility · 66,800 miles · FL

The windshield cracked and the rear view mirror housing broke apart along with the metal piece used to attach the mirror. I was driving on the highway going about 75mph when I heard a loud bang and saw the rear view mirror ejected like a projectile. The glass had several cracks running the length of the windshield, originating from the metal piece that held the rear view mirror. At first I thought it was a rock or flying debris from the road that came thru the windshield. I immediately pulled over and noticed that the origin of the cracks and point of breakage was from the inside of the car. There was no noticeable impact on the outside of the windshield, not even a minor scratch to indicate something had hit it from the outside. There were several pieces of glass on the inside where the metal piece broke off with some glass still glued to it. The piece that connected the mirror to the metal piece shattered into 3 pieces. I am unsure of what caused this, but it is concerning to know this could happen to other drivers.

Filed Aug 30, 2014 · Airbags, Wheels · 14,000 miles · TN · crash · 1 injury

Was making a left turn at a intersection and t boned a pick up truck, extensive damage to front end of the elantra front end,[ air bags did not deploy on the elantra ] even though the whole front end was tore off. Driver door damaged,windshield cracked both front fenders damaged, plus unknown if transmission and or transaxle has been damaged until the car can be repaired. Hyundai has stop any repairs until they send a hyundai investigator to look at the car, which they say could take up to 6 to 8 weeks to check it.

Filed Dec 17, 2011 · Body · PA

I was driving, came to a stop. I then began going around 35 MPH the hood on the car came open. I could not see the road. I stopped the car only to realize the hood was damaged. The hood was dented and the fenders were damaged. The windshield was cracked in two places. I had to pound the hood and fenders out just to get the hood closed. When I got home the hood latch was not working. I then noticed that the cracks in the windshield were 5 to 6 inches long. The hood needs replaced, also the windshield needs replaced, the fenders need fixed also.

Filed Mar 18, 2005 · Visibility · 4,500 miles · VA

One morning last year, my wife and I discovered two small (1/8" dia.) pock marks on the outer surface of our 2004 hyundai elantra's front windshield. The glass is labeled: korea autoglass laminated a. We assume that the marks were the result of stones or similar objects which flew up and hit the windshield while one of us was driving. We did not witness the event. Within a few days, we noticed that a surface crack had begun to "run" from one of the pock marks down the windshield - about 2 to three inches in length. A few weeks later, when we brought the car to the dealer for a recall fix unrelated to the windshield, we were told the crack was probably the result of the original dings and was therefore not a manufacturing defect. I have been driving since the late 1950s. Never on any car I have owned have I seen an entire windshield threatened by what began as minor damage such as was sustained by our elantra. To date, the crack has increased down the windshield to about 8 inches, and appears headed for the lower windshield frame. I wonder if any drivers of hyundais or other makes have reported a similar experience with windshield damage. I should think that a well-made quality laminated glass would be able to withstand what started as a minor mishap. Thank you. Sincerely, ken spalding .

Filed Feb 12, 2004 · Visibility · NC

Seeking assistance to resolve a claim that was denied by the virginia department of transportation. Claim involves request to seek aid in getting a cracked windshield repaired which was a result of a rock hitting the windshield. *ph

Filed Jun 6, 2001 · Airbags · TX

As consumer was driving he had to swerve to avoid hitting another car. Vehicle went up on a curb, causing both airbags to deploy. Windshield was cracked by airbags/ front end was pushed back. Please add additional information.