The contact owns a 2016 Hyundai Genesis. The contact stated that after parking the vehicle in a nearby parking lot, upon returning, there was heavy black smoke coming from under the front passenger’s side seat. Upon further inspection, the contact burned his right hand while attempting to check for the source of the fire. The vehicle was taken to a local dealer while the black smoke was present, where it was diagnosed with a possible wiring harness failure and the vehicle remained with the dealer for further investigation. The vehicle was not repaired. In addition, the contact stated that the method of how the smoke was extinguished was unknown. No medical attention was sought. A Police report was not filed. The contact stated that as per the insurance provider, it was unknown if the vehicle was a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
2016 Hyundai Genesis: fire, smoke or burning smell
7 of the 97 complaints about the 2016 Hyundai Genesis describe fire, smoke or burning smell.
- owner complaints
- 7
- of this car's complaints
- 7%
- recalls
- 1
Fire, smoke or burning smell by model year
- 20181
- 20167
- 20154
- 20132
- 20122
- 20111
- 20093
What owners say
Passenger seat caught fire while vehicle was parked in attached garage and self-extinguished. Insurance deemed vehicle total loss due to extent of damage.
I am filing this complaint to formally report a serious vehicle safety hazard and to express concern over how Hyundai/Genesis has handled it. My 2016 Hyundai Genesis 3.8 AWD experienced a n engine compartment fire originating from the starter motor, which subsequently melted the engine wiring harness and surrounding components. This fire could have easily caused serious injury or death, as it occurred shortly after starting the vehicle. Fortunately, I was able t o shut the vehicle off and get t o safety before the flames spreadThe dealership and Genesis Customer Care opened a case (Case #41642221) but later informed me that this was "not related" to the existing Hyundai/Genesis recall involving the same starter and wiring harness fire risk. Their explanation was that my incident was merely a "coincidence" - despite the identical cause and symptoms described in the recall documentation. This reasoning is unacceptable, irresponsible, and ignores the fundamental issue: the fire originated from the starter, the same component already known t o have a fire-related defect. Dismissing a near-identical safety incident as unrelated poses a severe public safety concern and suggests Hyundai/Genesis may be avoiding accountability for additional affected vehicles outside the recall's VIN range. I believe this defect and the manufacturer's response warrant a n urgent the federal safety agency investigation into the scope of the existing recall and whether it should be expanded. This issue is not only mechanical but life-threatening, as an engine fire caused by electrical failure could easily occur while driving or in an occupied area. Please investigate this issue and ensure Hyundai/Genesis takes full responsibility for this defect before someone i s seriously injured or killed
On [XXX], after driving on a rainy day (with a flood warning reported by NWS), I noticed a strong burning smell in the garage the next day, and my car wouldn’t start. Unable to get it running, I had it towed to a nearby repair shop, where they found burn marks on the starter and starter harness. The repair costs were significant, so I filed a claim with my insurance under my comprehensive coverage. The following day, the insurance adjuster informed me that Hyundai had issued a recall (RECALL 254, 24V 107000) related to my issue and advised me to take the vehicle to Hyundai for repair. I had the car towed to the Hyundai dealer in Cumming. However, after diagnosing the vehicle, Hyundai of Cumming stated that it was not subject to the recall. I believe this incident is clearly part of the recall, as shown in the attached photos from the local repair shop. Since Hyundai of Cumming claimed it wasn’t covered, my insurance company requested a detailed explanation and additional photos, but Hyundai of Cumming has been unresponsive for over a month. I reached out to Hyundai Motor USA, but they simply provided the same information as Hyundai of Cumming, without any investigation. During this process, I incurred nearly $1,000 for a rental car, which was a significant expense for me. Two months after the incident, Hyundai of Cumming offered me two options: A) Pay out of pocket for repairs, or B) Remove the vehicle from their shop. Since the car wouldn’t start, I had no choice but to pay for the repairs. I finally got my vehicle back on October 19, 2024, three months after the incident, with total costs around $6,000, including the rental. I still don’t understand why Hyundai of Cumming believes this burned starter solenoid incident is not part of the recall. As a typical customer, I feel powerless against this large corporation, despite knowing this issue should be covered. If you need anything else from me, please feel free to reach out anytime. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
The contact owns a 2016 Hyundai Genesis. The contact stated that while attempting to start the vehicle, she heard an abnormal sound coming from the engine compartment, after which she observed smoke coming from the engine compartment before the vehicle lost electrical power. The vehicle was taken to an independent mechanic, who diagnosed a failure with the starter solenoid. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V107000 (Electrical System). The VIN was included in the recall however, parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 104,000.
I found out there is a recall on my car from yahoo.com, so I do smell a burning smell in my car.
About a month before the incident, the vehicle was fully imspected in official dealership, no issues reported. A few days before the incident, the wipers started working with the engine off; I scheduled an appointment for an inspection. The vehicle was leased with about 10 months left on the lease. On april 13, 2018 after driving for 1,5-2 hours, I parked it and went to the office for 10-15 minutes; on my way back to the vehicle I heard the fire trucks coming; as I was approaching my vehicle I realized that my vehicle was on fire. The inspector reported the engine explosion due to manufacturers problem. So basically happy to be alive as nobody knows what would had happened with me and my kids in the vehicle driving on a highway; so after more than 3,5 months hyundai finncial still did not close the case although they stated that they are in the process of paying off the vehicle. Nobody ever said sorry; I call to hyundai / hyundai financial every day and all they do is they tranfer me from one department to another; the case manager assigned to our case never picks the phone, never calls back, to reach him I need to call to the supervisor and complain and only than I receive a call from him. 2 months ago he stated he would close the case the coming monday. No actions since then so far.
Service bulletins that may apply
- Loss of connectivity or interruptions in the middle of using Bluelink Service functions
- Loss of connectivity or interruptions in the middle of using Bluelink Service functions
- This bulletin provides the warranty extension, service procedure to replace the left side of the...
- Hyundai is extending the multifunction switch assembly warranty to 15 years with unlimited miles from the...
- This bulletin provides information for new software to update the Navigation and Display Audio system to...
- This bulletin provides guidelines to inspect the USB, head unit, and multi-box for common connection...
- Haptic steering warning light with DTC Code B247100 ? Vibration Motor Fault code set
- This bulletin describes the procedure to repair a condition with the radio changing bands/switching modes...
Related recalls
Electrical system: starter assembly: solenoid
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Genesis, 2017-2019 Genesis G80, Genesis G90, and 2019 Genesis G70 vehicles. Water may enter the starter solenoid and cause an electrical short, which can result in an engine compartment fire while parked or driving.
- Risk
- An engine compartment fire while parked or driving can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a remedy relay kit in the engine junction box, free of charge. Owner notification letters were mailed July 15, 2024. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's numbers for this recall are 254(H) and 018G(G).
Recall number 24V107000 · Recall details
Questions about the 2016 Hyundai Genesis fire or smoke
Is fire, smoke or burning smell a common problem on the 2016 Hyundai Genesis?
7 of 97 owner complaints about the 2016 Hyundai Genesis (7%) mention fire, smoke or burning smell. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2016 Hyundai Genesis?
There is 1 recall and 9 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Hyundai Genesis
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