The rear shocks wear out extremely quickly and require replacement every 10-20K miles. They make an awful clicking noise on acceleration, deceleration, and turning. The dealer has seen it, diagnosed the problem, and refused to cover even under their extended warranty that I purchased.
2020 Hyundai Palisade suspension complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
Rear shocks leaking and fail inspection. This was confirmed by both the dealer and independent service center. There were no warnings. This is the second time the same shocks have needed to be replaced. The first time they lasted 3 years, the second time two years. This is an endemic problem with these shocks affecting both the original and OEM replacement parts.
The rear struts are failed within a very short amount of mileage driven. Warrantied twice, but fail again after 20-30k miles. Safety concerned because boucy ride can result in lost of control when hitting bump in the corner. No warning lamps or messages appeared. However, clunking noise from the back.
Suspension failure - shock absorbers Sever bouncing caused - unsafe for rear passengers Replaced absorbers - problem reoccurred within 5k miles Dealership inspection - part failure again no warnings, sudden popping sound with increased bouncing. This makes the car unsuitable to drive safely.
The shocks have failed and are noticably loud and will drop out hard whenever there is any bump which while turning could cause serious safety issues. This has been a common issue from what I have seen.
Rear suspension making popping sound at low speed. Rear shocks have also seemed not performing properly over potholes at one time causing an error code for the AWD system. Had local dealer make repairs for TSB for this know issue of shock mounting insulators. Vehicle noise was fixed and ride seemed to be improved for about one day then it started making same popping sound again at slow speeds. Assuming rough ride will return shortly.
Have a 2020 palisade unlimited with self leveling shocks, started hearing clunking, knocking noise in rear. Have 74k miles currently but started hearing knocking sound at about 55k miles. Replaced shock mounts on both sides which didn’t fix the problem.
TSB # MC-10207814-0001 I Have already had this repaired once, in 2023 and the other in 2024. My vehicle is now out of warranty, and Hyundai won't do anything for this fix. Looking online, there are plenty other complaints regarding the rattling noise experienced with this issue. I believe this should become a recall, and all vehicles on the road should be able to get this replaced in or out of warranty.
- Self leveling rear shocks failed at 21,000 miles leading to dangerous instability on the highway. - The problem was ignored by my primary Hyundai dealer but identified by another and the shocks were replaced. Hyundai Corporate was of no help. - There are numerous reports of self leveling rear shock failures on the higher Hyundai Palisade trim levels. See on line chat forums; Google "Hyundai Palisade Rear Shck Failures". - Hyundai has failed to correct this safety issue and continues to manufacture and offer their self leveling rear shocks on certain model trims. This is a safety problem requiring an investigation by the NTSB. - As a note, 40 per cent of the writers mileage is highway, and there were no heavy loads or abusive driving practices.
The rear shocks have gone bad 2 times already, and now are bad a third time at 28,000 miles. The shocks begin to clunk and the rear end vibrates over bumps.
The shocks have been worn out, clunking and not damping bumps. It causes excessive bounce making the vehicle hard to control on the road. It has been verified by a shop and no warning signs on dash.
The rear shock absorbers and mounts fail. This is the second occurrence of this failure. The first occurrence was covered under warranty at 36,530 miles on [XXX]. The current failure was documented on [XXX] with 64,249 miles. This problem is a recognized issue and has been documented on numerous postings on [XXX] . No warnings from the vehicle other than clunking sounds from the rear of the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 hyundai palisade limited with 71k miles. The rear shocks have been replaced 2x and the front struts have been replaced once already. The front struts knock over smooth rides and low impact imperfections. the rear shocks feel to have seemingly worn out, resulting in reverberating knocking sounds over bumps, cracks and road imperfections.
Rear shocks fully worn out struts and shocks are no good very dangerous when hitting a large bump in the road can cause steering off road because of hard hitting no shock rear end
Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem.
OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.
Rear shocks stiff and making noise
Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.
Self-leveling shocks leaking on both sides.
The self-leveling suspension system failed. The ride is uncomfortable and on a bumpy road, the vehicle is hard to control because it bounces up and down. I looked at the rear self-leveling shocks and they were made by KIA. Hyundai alleged they are separate manufactures but I believe they are the same.
The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.
Rear suspension has failed. Back of car bounces on slightest of rough roads. Ride is very rough for passengers in back two rows. Driver and front passenger also experience bumpy ride that was not there before. When researching, this seems to be a common issue for Palisades with self leveling rear suspension. Car does not seem safe from bouncing due to rear suspension failure.
My rear shocks and or insulator were replaced under a TSB 22-SS-001H at 50000 miles. At 79000 they are needing replaced again. I am told the TSB no longer applies since it is out of warranty. I see others having the same issue. Can Hyundai be held accountable for obviously replacing a defective part with another one?
In August of 2023, Stivers Hyundai located in Columbia, SC replaced the rear shock absorbers on my 2020 Hyundai Palisade Limited due to a rattling and knocking noise in the rear of the vehicle. The noise never completely went away, but was somewhat better. In July of 2024 the noise was back to the same noise as we were hearing in 2023. We took the vehicle to the dealership in August of 2024 complaining of the same noise previously heard. The dealership stated that we needed new shock absorbers (same as which they replaced a year ago) and which only had approx. 20,000 on them. When we explained that they had just replaced them a year ago, they completely dismissed our concern and noted that they needed to be replaced and offered no explanation as to why they would wear out in a years time. At the point we visited the dealership in 2024, the vehicle was no longer under warranty and we were quoted over $3,000 to fix the issue. In looking through other online forums, this appears to be a common issue with this vehicle. My thought is that there is an underlying issues that is causing this to happen that may not be addressed through simply replacing the rear shock absorbers. Maybe there is an issue causing the shock absorbers to wear out so quickly and that issue has not been identified. Nonetheless, shock absorbers should not wear out in 20,000 miles under normal (mostly interstate) diving conditions.
Rear suspension with auto level function is not working properly. Rear is super stiff and bouncy ride over small imperfections on the road. Even with brand new tires it’s still an unpleasant ride. Rear passengers are not comfortable anymore.
The ride is extremely bumpy, especially for children in the back seats. Hyundai has replaced the shocks/struts twice with less than 20,000 miles on the car. They are apparently using the same part which is why they keep wearing out badly.
Self-leveling shocks are bad just over 70,000, when the vehicle is out of warranty. Contacted Hyundai with no assistance. Did my own research and found that it seems to be a known issue with Hyundai Palisades. [XXX] [XXX] Seems ridiculous that a part so expensive without the option for aftermarket parts would be going bad so easily. My safety has not been jeopardized YET; however, worn or broken shock absorbers can lead to reduced braking efficiency, which could be a serious safety risk in the event of an emergency braking situation. In addition, worn or broken shock absorbers can cause your vehicle to skid on wet roads Repairs are ongoing with an independent service provider. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear suspension makes a clunking noise. This is a known issue for the palisade and because I’m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.
Having noise from the rear suspension while hitting a bump or turning. dealer says its in the shock or the mounting assembly. I am concerned if its in the mounting of the shock, and the shocks are loose it could be a safety issue. Its been months now and it is getting worse. the dealer is not communicating with me on fixing the problem.it was fixed once on. 11/9/2022 invoice [XXX] and on 8/22/2024 invoice [XXX] it started again Larry miller Hyundai Peoria az. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear shocks on my vehicle were checked and the left rear is requiring replacement at approximately 33K miles. The leakage was gradual and after the ride became noticeably rough, I took it for diagnosis at Safford Brown in Fairfax, VA. A failed left rear shock was confirmed. I am replacing to make the ride bearable, and in researching the issue, learned of a TSB for my model year issued by Hyundai for rear shock problems. I will request that the dealer keep the bad components if needed for further action to be pursued with Hyundai. The service advisor also noted very uneven wear on three tires which I believe to be directly caused by the gradual failure of the shock. An alignment was recommended. I have been advised by the service advisor and technician that the right rear shock is intact and does not require replacement at this time.
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