Recently, the emergency braking system has been activated without warning on multiple occasions, including while driving on the freeway and local streets, even when no obstacles were present. This unexpected braking could potentially lead to dangerous situations, especially at high speeds. The emergency braking system unexpectedly activates without any obstruction, indicating a possible malfunction with the front sensor or ABS system. The vehicle is available for inspection upon request. The unexpected activation of the emergency braking system, especially at high speeds on highways, poses a significant risk of rear-end collisions, sudden deceleration, and potential accidents involving other vehicles. The issue has been observed but not definitively confirmed or resolved by the Hyundai dealership, which suggested recalibration of the front sensor without assurance of a solution. The vehicle was inspected by a Hyundai dealership but has not been evaluated by other entities like the manufacturer, police, or insurance representatives. The issue occurred suddenly and unpredictably on various occasions. My experience is not an isolated case; I have found numerous reports from other Hyundai Palisade owners who have encountered similar issues, with no definitive solution provided. I urge the federal safety agency to investigate this issue thoroughly and instruct Hyundai to offer necessary repairs at no cost, given the potential risk to drivers, passengers, and others on the roads.
2023 Hyundai Palisade driver assistance complaints
Page 2 of 2: complaints 11 to 29 of 29, newest first, as owners wrote them.
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was approaching a stop sign, slowing down to around ~20 mph, then gently applied the brakes. All of a sudden, the car stared to lurch forward and the steering wheel shuddered violently as the ABS braking appeared to kick in. As the brakes were applied, the vehicle kept bouncing forward in spurts rather than stopping and it took almost twice as long to stop than it should have. There was a vehicle in front of me and my vehicle was a foot from rear-ending that car despite me slowing in advance and attempting to brake gently. The collision warning system kicked in and I suspect that the vehicle stopped itself, even though I was firmly holding the brake pedal down. My wife experienced te identical situation a week later, so this is becoming very concerning. A quick search on the internet has revealed that many other 2023 & 2024 model year have experienced the same issues, and apparently Hyundai USA is aware of the issue, but do not have a solution to fix it yet.
A severe safety concern with our 2023 Hyundai Palisade, which has been present since the day we received the vehicle. When braking on uneven roads, the brakes jitter and stutter. This issue does not seem to occur on flat surfaces; however, it is always at lower rate of speed when roads have bumps. On three separate occasions, I have experienced a complete loss of brakes, and my wife has faced the same issue at least five times. When this happens, standing on the brakes does not trigger any response—there are no warning alarms, and the brake system completely fails. The potential to hit another vehicle or pedestrian, or veer into oncoming traffic, is very high, and in fact, I’ve had to swerve into a curb (causing curb rash to the right passenger rim) to avoid a collision. Due to the severity of this problem, I no longer allow my wife to drive the vehicle. I have a appointment on 10/21 with McDonald Hyundai. I have noticed this since day 1 and regret that I did not act sooner! Upon conducting research, I discovered over 21 complaints on one website alone regarding the exact same issue. I am deeply concerned that the mechanics may not be familiar with this specific problem.
Driving with adaptive cruise control engaged in 45mph zone. Without intervention the cruise setting jumped to 90mph. I was able to press the pause bar to cancel it. Next I was able to re engage cruise normally without a repeat issue. There's been no outside inspection, or assessment. So far it's happened only once. The runaway speed was controllable. We're driving with extra care.
I was driving about 40mph on a sunny, dry day, and approached a red light. I depressed the brake, and rather than stopping, the brake vibrated and the car continued to coast an additional 2 car lengths. On a second occasion, about 2 months later, I was driving about 25mph on a sunny, dry day, and I came to an intersection. I applied the brake, and again, rather than stopping, the brake vibrated and the car coasted into the intersection. There was a car coming, so I had to honk the horn repeatedly to alert the other driver that my car was not stopping. I took the car to the dealership. They have been unable to reproduce the problem, so they insist that nothing has happened and they want me to take the car back.
On 7/26/2024 vehicle in to dealer because warning light coming on if doing 55-65 mph stating front radar blocked, front safety system disabled. Vehicle at that time had 15,488 miles on it. Told dealer warning light does NOT come on while local driving to stores, for gas etc. Dealer said radar module had damage due to "minor collision". Not so, I am [XXX] uses car for local trips mostly. Contacted service manager at dealer--- Conicelli in Conshohocken PA pursuant to procedure to be followed in Warranty booklet, no relief. He tried to push me to make a claim with my auto carrier which I did not. This is a warranty claim not a collision claim. I then contacted Hyundai direct & they also tried to steer me to a auto collision claim. I declined & filed a claim for ADR with the BBB & it is pending. Going on line I see this appears to be a common complaint with the Hyundai radar module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving over train tracks at about 5 mph when my car wouldn’t brake. I was jamming down on the pedal and that eventually triggered a really aggressive ABS and emergency braking. I came millimeters away from hitting the car in front of me and the whole time it felt like I had zero control of the car and the car just had a mind of its own. Based on what I’ve read online I believe this is a known issue that Hyundai is ignoring.
I was slowing down approaching an intersection with cars already at a full stop up ahead. I was braking to slow down in preparation to stop. As I got closer, I drove over railroad tracks and felt the brake pedal begin to vibrate like the automatic emergency braking system kicked in. With my foot still on the brake, the car continued forward without any additional decrease in speed. I pushed my foot down as hard as I could and the car stopped inches from the car in front of me. I’m not sure if me pressing on the brake more even did anything or if some other collision avoidance system in the car stopped it before colliding with the car in front of me. There was beeping and the display switched to show cameras in front of the car, which happens when getting close to something while parking, etc. Luckily I was slowing and not at a high rate of speed. If I had hit the car ahead of me, there would have been damage but not major. What if I was going faster when this occurred? Or if I was braking for a person or bike? Or if it was collision avoidance that actually stopped the car here but I was the first car stopping in the intersection and couldn’t stop.
I have lost all confidence in this vehicle and my family, and I are scared to drive in (especially my 5 year old daughter). The mechanical failures that were experienced during these events were intense and life risking. During the first incident the vehicle brakes engaged while driving and caused the vehicle to stall in the middle of an intersection while turning left to enter highway, numerous vehicles were traveling in opposite direction and could have resulted in head on collision. No systems worked during this event, neither the horn nor the headlights worked to signal other vehicles of problem. Had to slam on the gas, which led to violent vehicle take off, that jolted my daughter around in her car seat and narrowly avoided collision with other vehicles. That was on [XXX], and similar events happened on [XXX] and [XXX]. Video and pictures of event were taken as they occurred on [XXX] event. Claim (Case#: XXX) was opened with Hyundai Consumer Affairs on [XXX]. All videos and pictures were shared on multiple occasions with Hyundai Team. Hyundai refused to repurchase the vehicle under Lemon Law provisions and cited that the issue didn’t start until the [XXX] event, which exceeds the 12-month statute. However, the issues started in Aug of 2023 and the dealer service records clearly document this. Hyundai insists that since they could not replicate the issue it didn’t start until Feb 1, when they were able to replicate. I don’t agree with this view and should not be penalized because of Hyundai’s technical limitations. Furthermore, they were perfectly fine with using my family as Guinee Pigs as they instructed me to continue driving the car and bring it when it happened again. Completely dismissing the gravity and potential consequences of the events, as described above, that took place on [XXX]. This vehicle has proven to have major malfunctions and should be removed from circulation immediately. Hyundai claims the issues have INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
When traveling at a modest rate of speed, if I apply the brakes going over any slightly uneven terrain the ABS triggers randomly and makes braking really difficult. It takes longer to stop and much harder pressure. I have reported this issue to the dealer but per usual they "cannot duplicate ", however it happens very often and my dash cam has caught it.
I have bought this 2023 hyundai palisade and the blue link button and the SOS EMERGENCY BUTTO do not work at all and I cannot get connected with the SOS emergency services in case of a crash or a medical emergency and that is a huge safety issue . I contacted hyundai blue link and hyundai customer service and it’s been 45 days with NO resolution yet and they don know how to fix this issue and cannot fix this issue . I want hyundai to open a recall on the blue link button and the sos button to fix it and repair this defect . Also I am enrolled in blue link till 1/26/2026 but t shows on the screen in my car that the blue link has expired on 12/31/2023 and that is wrong
The contact owns a 2023 Hyundai Palisade. The contact stated while driving at approximately 4 MPH as he was turning onto a main road, the vehicle slid on a patch of ice and slid across the roadway. The contact stated he had crashed into the curb on the opposite side of the road with his front passenger side tire and came to a stop. The contact stated that there was no damage, however, the steering wheel was off-center at 45 degree to the left. The contact stated that he could steer the vehicle in a straight line, but the steering wheel was at a 45-degree angle, as if he was turning to the left. The contact stated that after the crash numerous warning lights were illuminated. The contact drove the vehicle to a local dealer who determined that the front passenger side tie rod was bent and that all of the collision sensors and the ABS module and the steering column sensor needed to be replaced. The contact was advised that the advanced collision sensors could not be reset. The right front passenger tie rod had been replaced. The vehicle had been partially repaired. The contact stated that the dealer could not determine why the sensors could not be reset. The vehicle sensor system had not been repaired. The failure mileage was approximately 5,800. The VIN was unavailable.
This happened several times: When I drive my 2023 Palisade with Speed Limit Assist engaged, the computer frequently out of the blue detects 25 or 30-mile speed limited signs that are not there and abruptly changes the speed down to 25 or 30 miles per hour. This has nearly caused two accidents as I was driving with 60 miles per hour and the Palisade suddenly slowed down to 30 miles per hour and drivers were only narrowly able to avoid hitting the rear of my car. This is dangerous and needs to be addressed before someone gets hurt or killed. I will report this one the federal safety agency and Consumer Reports. Please get back with me as soon as possible. I reported this to Hyundai as well. Case number: 22178478
While in reverse the car is not alerting us to cars or people approaching or objects directly in kur path.I actually hit small fire hydrant that I could not see while backing up. I'm worried because I have young children and a busy street at time I would be devastated if I accidentally hit a person especially a child.
On four separate occasions, the forward collision assist turned on when a car in front of my car has moved over into a turning lane and they slow down. The car aggressively brakes, and on two occasions has come to a complete stop in the middle of the road, not allowing me to move the car until the warning goes away. I was nearly rear ended on two occasions because of the cars sudden aggressive braking. I called the Dealer service number department and they told me they wouldn’t be able to diagnose the issue without trying to reproduce the issue which neither they nor I felt comfortable with. With the exception of the warning coming on during the event, there are no other warnings visible and the car returns to normal once it figures out there was no collision.
My sensors have been having issues since the day I bought my car march 5 2023. It would be intermittent, and became constant. The error reads, "check parking distance warning system" as well as "ultrasonic sensor error or blockage" and my sensors are clean. Nothing blocking them whatsoever. It's constant. I went to my dealership for them to say someone may have hit my car while I was I. The grocery store. Shouldn't there be some serious damage? I don't lcoe the lying. And I don't love how they tried to get me to pay because me sensors wouldn't even calibrate. They said anything could knock them out of wack because hyundai sensors are super sensitive. Well then they need tk be less sensitive. My car is garage kept, barley leaves the house currently has only 2000 miles after having the car for 2 months now.
Reverse and 360 degree camera system stopped working at 818 miles, 1-1/2 months. Unable to utilize safety features the camera system provides (e.g., items in rear of vehicle when backing up, items at sides and front of vehicle when going forward.
The cars gives warning warning and high beeping sounds to shift and car engine to P and then shuts of randomly. Happended to me twicw at 65mph and 35mph. Also the car randomly gives worng way notifications even on the perfectly straight road over and over again.
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