Vehicle unable to recognize face when wearing sunglasses and disables all driver assist aids, including turning off the cruise control
2025 Hyundai Santa Fe Hybrid driver assistance complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Hyundai disabling critical vehicle safety systems if people wear sunglasses. I brought MY2025 hyundai santafe hybrid, this has driver attention monitoring system. Since the day i brought this vehicle i have been getting issues related to driver attention warning system. This error is being caused for no reason, this comes on when vehicle comes on and stays on (sometimes for days sometimes for weeks and sometimes for hours). HYundai says this issue is because i have a dash cam in car, error wont go away even when dash cam is removed. Recently hyundai engineers said its because you may be wearing sunglasses. What? Wearing sunglasses will disable AEB and cruise control !!!OMG. I removed sunglasses and tried still wont work. Hyundai sent me list of things not to do, including not to laugh, not to shorten your eyes and not to wink. this is a major safety concern, not allowing drivers to wear sunglass which will disable safety critical systems.
I purchased a new 2025MY Hyundai Santafe Hybrid. Since the day of my purchase there has been a constant error message that is displayed on dash saying "Driver attention warning system failure". this light stays on constantly and disables cruise control and adapative cruise system. This affects the usability of the vehicles. WHen asked Hyundai they say, drivers arent expected to wear sunglass if this system has to work properly, they even say constant blinking will cause system to fail and disable cruise control. This is a serious concern. How can people drive a car without blinking and how can a new car have disabled cruise control all the time.
Hyundai's Forward Attention Warning is so aggressively annoying it makes me want to drive off a cliff to shut it up. Driving with an arm in the 12 o'clock position? "BEEP! Keep your eyes on the road!" Polarized sunglasses? "BEEP! I can't see your eyes!" Oh, there's a setting! Let's turn it off..."BEEEEEP! WHERE ARE YOUR EYES!". I just purchased and cannot use Cruise control I need to wear glasses It has a hard time seeing my eyes I cannot turn off I have tried many positions on steering wheel to no avail.
Occasionally, the vehicle acts like I am not looking at the road and I’m not sure if it is because of my hair, glasses, hat, or my lazy eye. On three different occasions in nearly 8000 miles it will randomly hard break on the interstate. Initially, I had thought this was something I was doing. When I was finally able to speak with the service staff, they confirmed that this is a common issue with people wearing glasses or any other items the vehicle does not register as normal. At this point, I am afraid to drive a vehicle once I learned that this is a safety setting I cannot control. I have been told by Hyundai that the vehicle is operating as it should however it is extremely concerning that this could cause an accident on the interstate and someone could get killed.
The cruise control system cuts of with message on screen stating that , system camera can’t see my face and the system de-activates. This is especially dangerous at highway speeds. The vehicle behind me doesn’t see a brake light as my vehicle suddenly looses speed. This is from Hyundais Driver Attention Warning (DAW) function. This function cannot be de-activated by myself or my dealership which is Webb Hyundai of Merrillville Indiana.
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
This is a concern about the Driver Assistance Warning Consider Taking a Break 5 bell warning system. While we understand and appreciate the many safety features on new cars, we feel this feature is a safety distraction and hazard. We have turned this feature off in the Driver Assistance Warning section and we have turned off the bell. Despite this, this warning with its 5 loud distinct bells sounds very frequently and often automatically disengages our cruise control while we are driving on the highway. In a recent vacation road trip of over 3,000 miles, the enjoyment of our trip and our new car was greatly compromised. During that time we tried to discern what actions we were doing to cause it to go off. It would go off when looking at the gauges so we would try to look quick and then eyes back on the road. We tried driving without sunglasses (which is a hazard itself), making sure our hands were at the 11 and 2 position, looking straight ahead. Nothing seemed to make a difference, it would go off randomly and often. Careful and safe driving requires a driver to scan the rear view and side mirrors, the gauges, be aware of other drivers proximity to your vehicle and avoid staring only straight ahead. I am aware that there may be consideration of a mandate for all cars with this feature in the future, however, as of the time of purchase of this vehicle, this law did not exist and as such, we should have the right to choose to use this feature or not. We have contacted Hyundai Corporate and visited 3 dealers, none of whom would or could help except to tell us many others have voiced the same complaint. In our opinion this system as it currently operates is more of a hazard than a safety feature. We are seeking a software update or whatever means necessary to turn this feature off completely even when using cruise control.
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
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