I responded to hyundai's recall email and when I tried to sign up to have my vehicle's issues resolved and schedule electronically I could not do so unless I agreed to also schedule a recommended service such as an oil change. The site I was sent to is https://autoservice.hyundaiusa.com/campaign124/micrositetemplate/micrositetemplatevinvalidate/1424
2004 Hyundai Santa Fe suspension complaints
Page 2 of 3: complaints 11 to 40 of 69, newest first, as owners wrote them.
Tl* the contact owns a 2004 hyundai santa fe. In october of 2014, the vehicle was taken to the dealer to be repaired according to the federal safety agency campaign number: 14v435000 (suspension). The vehicle was inspected and a protector plate was installed on the front coil spring. In april of 2016, while the vehicle was undergoing routine maintenance, the contact was informed that the front coil spring was corroded and rusted and needed to be replaced. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was 176,000.
Please I need someones help me call me [xxx] I have dc in my bake information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 hyundai santa fe. While driving approximately 30 MPH, a loud noise emitted from the front passenger side and the passenger side of the vehicle suddenly lowered. Upon inspection, the contact discovered that the front coil spring had fractured and part of the spring had punctured the front passenger tire causing the tire to deflate. The vehicle was towed to the dealer who indicated that the coil spring would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 90,000.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that the air bag warning lamp flashed randomly. The vehicle was also included in the federal safety agency campaign number: 14v435000 (suspension). The part was unavailable to schedule the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.
2004 hyundai santa fe. Consumer requests remaining reimbursement for recall repairs.
Got into car morning of the tenth. Car was making noise. Parked car. Husband took look at it notice heat shield lose. That did not turn out to be noise.on closer inspection notice broken coil spring front drivers side. Funny they are recalling this model car for this potential problem, but my 2004 santa fe actually had this failure and it is not covered !
Hyundai recall campaign 124/the dealer ordered the front coil spring on 12/16/2014 and has never received it. Hyundai can not tell them where the part is and has not been helpful in locating another part. A tire burst due to the recalled part so the car has been sitting undriveable at the maguire dealership in ithaca ny for over a month. As a consumer we have not been able to get any answers from hyundai. This is a recalled part and they are not making any effort to fix the vehicle.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that while driving at 30 MPH, there was a loud noise coming from the front end as the vehicle veered to the right. The vehicle was shifted to park to stop the vehicle. The vehicle was towed to a dealer. The technician diagnosed that the front driver's side coil spring needed to be replaced. The vehicle was repaired however, the failure recurred. Additionally, the contact noticed that the coil spring of the front passenger's side fractured. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in the federal safety agency campaign number: 14v350000 (suspension). The failure mileage was 92,000.
Took my hyundai santa fe in for the recall on the spring issue. After returning home and looking at the work order that listed their activity as installing a ?front spring protector installation,? I called their national consumer help number and asked about the parameters used in evaluating the repair decision. Her answer was: the dealer will inspect and do either a spring replacement if sever damage is found or install a front spring protection kit and spray application (of something) if moderate damage is found. I questioned the parameters for leading to a decision, the first person I talked to said it was the dealers responsibility. I responded by asking for a supervisor, after transfer she repeated the previous answer. I have been involved in many structural evaluations of rusty structural elements. One cannot just eyeball a situation like this, there are parameters for the repair or replacement. I found the supervisors answer, that she could not direct me to a corporate engineering office for specific design parameters and that the dealers would be making the decisions was questionable at best in terms of their answer, with no defined evaluative criteria and their reliability on the dealers to make a safety choice over a economic one. The recall was from hyundai not the dealer I purchased from. There were two other instances relating to rust on this car, the car needed to have its fuel tank replaced a few years ago because it was rusting and leaking gasoline, I have the extended bumper to bumper 100,000 mile warranty. Little did that help, they claimed it was not covered (what does bumper to bumper mean) and denied coverage. A separate issue occurred when the car died about 100 yards from my service garage, pushed it in, they found a corroded wire (what ever) and replaced it. When I called for reimbursement, they denied it.
I was coming home from the store and had just turned into my driveway when my car suddenly veered to the right and stopped. I heard a loud noise and the entire side of my car collapsed on the right side. Something was sticking into the tire. I had to have it towed to the dealers and repaired. It cost us over $500. It was still under the dealers warranty, but was not covered. We feel we should be reimbursed.
2004 hyundai santa fe. Consumer writes in regards to front coil spring recall. *smd the consumer stated she was driving at a slow speed, when the front coil spring failed and the vehicle immediately came to stop with the coil spring pushing against the right tire . The consumer is seeking reimbursement for the december 19, 2011 incident.
On 12/31/2012, the coil spring on my 2004 hyundai santa fe fractured and punctured the right front tire of the vehicle. I paid upwards of $2000 on 1/7/2013 to have this repaired. I have since traded in the vehicle and no longer own it. I recently received a recall notice from hyundai USA describing the same coil spring fracture that I experienced a couple of years earlier. This recall is called 'campaign124' by hyundai. Today (11/4/2014), I called to inquire about the possibility for some reimbursement for the repair I had performed after my incident. I was informed that this was not possible since I no longer owned the vehicle and the repair could not be inspected by hyundai, I don't feel that this is right and I should be entitled to some reimbursement. If requested, I would be able to provide detail of the work performed by the mechanic who performed the service.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that while driving approximately 40 MPH, a loud noise emitted from the front passenger side of the vehicle. The vehicle was towed to a dealer. The technician diagnosed that the front coil spring needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was included in the federal safety agency campaign number: 14v435000 (suspension). The failure mileage was 70,000.
Tl* the contact owns a 2004 hyundai santa fe. While driving approximately 40 MPH, a loud noise emitted from the front passenger side of the vehicle. The vehicle was towed to a dealer. The technician diagnosed that the front coil spring needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.
This vehicle has been driven extensively year round, including snowy northeast ohio winters. On a somewhat cold day in march 2014, my 2004 santa fe sat outside on a surface lot for approximately 14 hours. As I pulled my car out of the parking space, the car lurched to the front right and came to a halt. I had pulled forward approximately 3 feet, had turned the wheel slightly to the right, and just began to hit the gas to pull out of the parking space. It was quite obvious that my front right tire had blown violently. No accidents occured with other vehicles and no injuries occured; however, should someone have been standing near the front right tire, someone may have been hurt. While trying to change the tire, it became obvious that the spring had broken and made contact with the tire. The vehicle needed to be towed on a flatbed and repairs were made. I still own the vehicle, and I am now aware that this part has been recalled for this exact issue. I am concerned about the integrity of the spring on the opposite side as it is currently an original part.
Tl* the contact owns a 2004 hyundai santa fe. The contact received a notification for the federal safety agency campaign number: 14v435000 (suspension). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.
Received letter from hyundai that the company was "preparing a remedy" for possible rusting springs on my santa fe. I waited about a month for second letter as to where and when to get springs inspected. Called hyundai 1‑855‑671‑3059 got run around no assistance. I can get car inspected myself and pay for springs myself. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that when driving at various speeds, the front end of the vehicle swayed. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 14v435000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that the driver and passenger side front coil springs developed cracks. The contact received a recall notification for the federal safety agency campaign number: 14v435000 (suspension); however, the parts needed to repair the vehicle were unavailable. The dealer could not provide a specific timeframe for when the part would become available. The manufacturer was not notified. The failure mileage was 100,000.
Received a notice of recall for front coil spring issue in mail, my front coil sprig is currently broken. Called dealership to have it repaired and told they do not have the parts to fix it or a remedy for me to have a drivable car until it can be fixed. No time frame can be given when they can fix the issue.
I was in tn when I heard a slight "thunk" and then a continuous rattle under the vehicle. I assumed a broken exhaust bracket and left tn on 8/17/2014 to return to my home in saint louis mo. I traveled i55 in speeds in excess of 75 MPH and listened to the rattle for about 100 miles. And then the rattle stopped and I assumed that the broken bracket had finally come loose and is now located somewhere on i55. I took my car to firestone and was stunned to learn that my right front suspension coil spring was missing and my right front strut was broken. An inspection of the left front coil spring also indicated significant corrosion and needed to be replaced for safety. Hyundai has recalled 419,000 vehicles of this type in dc and 20 other states specifically stating excessive corrosion as a result of road salt--this list excluded the state of mo which happens to also use road salt. My hyundai has been in mo for 12 years. Hyundai needs to do the responsible thing and expand its recall to all states that use salt and perhaps to coastal states that have ocean salt.
2004 hyundai santafe broken coil spring rubbing against the front tire. Vehicle was parked in my driveway when I heard a very loud bang that sounded like a shotgun. I went out to investigate but could not find anything wrong. The next morning I attempted to leave for work when I noticed a strange noise. I could not identify the sound so I turned around an parked the vehicle back in the driveway. It was then I noticed a curved shape piece on the ground which looked like a hotdog where my vehicle had been parked. I picked the hotdog shaped piece of steel approximately 3/4" diameter. It appeared to have been broken on one end. After further investigation I found it to be a piece of the coil spring on the front drivers side strut. The coil spring was now rubbing against the front tire. Luck for me this did no happen while I was on the highway.
My oil changing place thought I had a power steering fluid leak, so I took it to the dealer to check. The real problem was the front right axle boot was leaking badly (covered by the power train warranty), but they found that the right and left control arm bushings had collapsed and the sensors were frozen in place. After they fixed these, the mechanic took it for a test drive, and during the test drive, the right front coil snapped. I am told that I must now replace both left and right front coils and have the car re-aligned. The coils should be on recall, as obviously there is a defect in the manufacturing.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that while driving approximately 20 MPH over railroad tracks, he heard a popping sound. The vehicle was taken to a local mechanic who stated that the front passenger's coil spring had fractured. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 101,000. Updated 06/17/14 ma updated 8/17/17
While backing out of driveway, heard a loud popping and cracking sound. Got out to look. There was a large "c" shaped piece of metal laying in driveway where drivers side was. Took car to hyundai dealership. Coil spring had broken. Spring and tire was replaced under extended warranty. Concerned about passenger side now that ute now has 88,000 miles that will not be covered if occurs out of 10 year, 100,000 mile warranty.
While backing out of my driveway, I heard a "clunk" sound in the front of my vehicle. Upon inspection, I found a "c" shaped piece of metal on the driveway. I immediately drove to my mechanic's shop, where he told me that the coil spring on my santa fe had broken on the passenger's side. The coil spring on the driver's side was also cracked. He had to replace both coil springs. He later told me that it was unusual to have these springs break for no apparent reason. I decided to go online to see if hyundai had issued a recall or whether this was a problem for other consumers who owned this vehicle. I found numerous sites where people had written in stating that they had the exact same problem - in most cases, the coil spring broke as the operator was putting the 2004-2006 car into gear to either back or, pull out of a parked position. I would appreciate your looking into this issue, and getting back to me on any further information you may need from me. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that after starting the engine and shifting into drive, a loud popping and grinding noise emitted from outside of the vehicle. Upon inspection, it was found that the front passenger's tire had exploded. The vehicle was towed to an independent mechanic where the coil spring and defective tire were replaced. The identical failure occurred most recently where the front driver's side coil spring fractured. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 155,000.
Tl* the contact owns a 2004 hyundai santa fe. The contact stated that while driving approximately 20 MPH, she heard a popping sound. The vehicle was taken to a local mechanic. The mechanic stated that the front passenger's side coil spring had fractured. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 78,425.
I drove to work without incident on a major interstate at 6am. My car was parked in a secure lot for 8.5 hours. When I went to leave for the day, I started the car, put it drive and began to roll forward. When the car began to move I heard a loud grinding noise and stopped immediately. I called my husband and had him listen to it by phone. We had the car towed to out local hyundai deal who informed us that the drivers side spring had broken which broke the strut, pinched the brake line and bent the sway bar. Total repair cost was 1053.31 with tax. We opted to replace both front springs and struts because we felt this was the safest thing to do after researching on the internet and discovering that there were hundreds of the same complaint in all santa fe's no matter what the year especially after reading that many of them occurred on an interstate traveling at 65 MPH resulting in further damage and injury accidents.
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