My seat belts and rear safety camera are not functioning. I have been dealing with my local dealer who seems not to care and Hyundai Corporate for 3 months to try to resolve thissafety issue and have gotten no where
2024 Hyundai Santa Fe driver assistance complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
The vehicle experienced a significant failure of the Body Control Module (BCM). This resulted in multiple electrical malfunctions, including don't detected the Key, Despite the low mileage (12,000 miles), the electronic systems have proven unreliable, and the vehicle is currently undergoing warranty repairs at the dealership. "The sudden failure of electrical components could lead to a crash or leave the driver stranded in an unsafe location. I am concerned about the long-term reliability and safety of this vehicle’s electronic architecture." After arriving home and shifting the vehicle into 'Park', the car began to roll backward on its own. The vehicle continued to move until it struck my garage door. This incident occurred unexpectedly after the transmission was supposedly secured in Park. It was necessary to apply the brakes to make it stop. Although the physical damage was minor (scratches), this unintended movement represents a severe safety risk that could have resulted in a serious accident or injury." I've also noticed that it makes strange shifts in the transmission when going down a steep hill.
Vehicle will not brake assist in the front even though all of the settings are selected it to work and assist in the event of needing to brake suddenly.
The contact owns a 2024 Hyundai Santa Fe. The contact stated that the camera had become inoperable. No warning lights were illuminated. The contact received notification of the federal safety agency Campaign Number: 25V808000 (Back Over Prevention). The dealer was recently contacted and informed that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 16,000.
when using lane following the system repeatedly warns you to pay attention, usually when in heavy traffic and after repeated warning shuts of the cruise and lane following system. when using the cruise control system the system will suggest you take a break. both problems appear to be associated with an in cabin camera. i have driven my vehicle almost 25,000 miles and taken two cross country trips. the warning system has almost never warned me of a real problem. 99 percent of the time it is a false reading by the camera and occurs under challenging driving conditions when the last thing you need it to be told to pay attention when you truly are. during this winter i have driven more at night and the vehicle is basically un drivable because of false notifications. this has repeatedly happened in the 14 months i have owned the vehicle - the date below is just for when it happened today. i am more than willing to share details and would welcome a call
The "take a coffee break" system is out of control. Encourages me to take a break repeatedly, even when i have both hands on the wheel and am staring straight ahead. It's distracting and frustrating, and cannot be turned off.
While driving my 2024 Hyundai Santa Fe on the interstate, the “Keep your eyes on the road” alert repeatedly activated even though the driver was attentive and looking forward. After multiple warnings, the system escalated to a message that the vehicle was about to be disabled, which created a serious safety concern. This happened even though the Driver Attention Warning feature is disabled in the vehicle’s settings. The issue appears to be caused by the steering-column driver monitoring camera system falsely detecting inattention. The constant alerts are distracting, and the threat of the vehicle disabling features while driving at highway speeds is dangerous.
Vehicle Identification Number (VIN): [XXX] Make: Hyundai Model: Santa Fe Year: 2024 Description of the issue: •Component or system that failed: The vehicle’s brake system, including the emergency braking system, failed to slow or stop the vehicle at low speeds. The problem is available for inspection upon request. •Safety risk: This failure endangered my safety and others. While driving slowly in traffic, I fully pressed the brake pedal, and the emergency braking system activated, but the vehicle did not slow or stop, causing a minor collision with another vehicle. •Reproduction or confirmation: Prior to the incident, on two separate occasions, I noticed the brake pedal felt loose or like it “released” at low speeds, forcing me to press harder for the vehicle to slow. These issues were not previously inspected or documented. I was planning to have the brake issue inspected along with a current recall and other concerns, including a stiff seatbelt buckle and a door that was difficult to open, as soon as I had the chance. I have not received any formal recall notice by mail or email. I learned about the recall during routine maintenance at the dealership. •Inspections: The vehicle has not yet been inspected by the manufacturer but I plan to take it to an authorized Hyundai dealership asap for inspection. The accident has not been reported to the police or insurance yet but it will be first thing tomorrow. •Warning lamps or symptoms: No warning lights appeared, but there unusual brake behavior was noted on two occasions about two weeks before the crash. Thought this time was significantly worse, and by worse this I mean the vehicle didn’t brake. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The Adaptive Cruise control cannot be used while wearing certain sunglasses. The car has a Driver Awareness Warning that is supposed to warn the driver if eyes are not on the road. It does not work with certain glasses. While driving at interstate speeds, I engaged the Adaptive Cruise control only to have it shut off and quickly slow down. After fumbling with different glasses while driving, I found a pair that will work with the Adaptive Cruise control. In the display, there is a toggle to turn off the Driver Awareness option, but as soon as you turn on the Adaptive Cruise, the Driver Awareness turns on again. If the Driver Awareness function cannot be turned off it is a safety issue. My favorite driving glasses cannot be used and I think this issue will cause accidents with the quick slowing on the highway. There should be a way to turn off the Driver awareness so I can use the adaptive cruise with my sunglasses.
The forward attention camera won’t turn off even when selected off in settings… I’m unable to drive comfortably with one hand at 12 o clock without constant beeps and warnings. its MADDENING.
This is for the Forward Attention Warning…..this feature is misleading. I can be looking straight at the road and it will beep at me. We need a way to turn it completely off. This alone causes me to look at the camera instead of the road.
On December4th 2024 my car rolled forward into a barrier post. I stopped to get air in my tires and the Parking Allert went off as I got near the barrier post. I then parked my car. I left my car running and driver door partially opened. I dropped the valve cap between the spokes of the last tire being filled. So, I got into the car and backed up about three feet to get the cap. Parked the car got out and it rolled forward into the barrier post. I was completely out of the car but just by my driver door. I tried to get back in but it was too quick. Subsequently, I drove to work to let my supervisor know i would need time to go to the dealership. I was concerned air bags would deploy since that didnt happen. Also because the car didnt stop on its own felt the integrity of systems were questionable. So, I repeated the steps at work like the incident. Except, I stayed in the car. The car beeped and the dash said Shift to P when my door was open and placing in drive and reverse. I NEVER got any indications of such when the car hit the barrier. I found the two DTC's that showed on my Hyundai App were related to DTC U110387 and U110382. I had 99 miles on the car having purchased it with 15 miles on it. The original date of these DTCs is Aug 27th, 2024, with a last reported Aug 30, 2024. I see recalls 24V529000 and 24V246000. I don't know if they are related. but this has to be addressed. My car is at the dealership being repaired and my insurance rate will no doubt go up and the value of my car down. This isnt right.
The cruise control uses a camera , the is supposed to watch your eyes , to make sure you are watching the road . Unfortunately , if you are wearing glasses ( which I must when I am driving ) the light reflecting off them makes the unit think I am not watching the road . For backround, I was a highway patrol offiger for 30 years . I am very attentive to the road ahead of me . It seems hyundai knows of this problem , which suddenly disengages the cruise control , causing rapid deceleration of the vehicle . At highway speed , this is very dangerous . It has been noted on many forums , and my dealer knows about the problem , but there is no way to disconnect the camera from the system . This is really an accident waiting to happen .
This vehicle has a Driver Attention Alert System which track driver's eye and head movement to determine driver attention levels. This system can be disabled outside of using Cruise Control through the setup menu. However, when in Cruise Control, this system CANNOT be disabled. Unfortunately, if you're wearing sun glasses the system declares the driver is inattentive and produces a distracting aural and visual warning. If no action is taken the vehicle will automatically come to a stop, even on the freeway! This option is a driver distraction and does not allow the driver to wear sunglasses increasing the risk of motor vehicle accidents. Several customer have complained to Hyundai about this system. there needs to be driver-selectable option to enable/disable, even in Cruise Control mode.
After car is idle, when pressing the gas, the car instantly stops as if you have slammed on the break, feeling like you have driven into a brick wall. The intensity of the stop causes you to jerk aggressively in your seat. This has happened on more than one occasion. Without a seatbelt it would cause injury as well as the possibility of causing an accident with other vehicles. When this happens, there were no warning lights or messages shown to indicate an issue. The vehicle is currently at the dealership as of 9/20/2024, they are trying to replicate the issue however it has been more than 2 weeks, and they have not found a resolution. They have run diagnostics tests and there was nothing that indicated the issue with the vehicle. As of today, 10/9/2024, the issue has not been resolved and the vehicle remains in the dealers possession.
The media screen console part of my 2024 Santa Fe has been glitching since July. Dealer has already looked at it and said there’s nothing to fix… now the screen flickers AND the audio glitches over and over the same few seconds.. then turn the car OFF and the audio stays playing over and over. Cannot turn off the media console or adjust volume. Screen goes out when using backup camera. I mostly have videos of these issues as you can’t tell in photos what’s wrong.
Purchased this car new from Crain Hyundai, Conway AR, on 4/1/2024. On 4/3 we called dealer because Bluelink reported 13 maintenance critical issues needed immediate service. Took the vehicle to dealer on 4/4. They worked on vehicle, said they fixed issue and notices would disappear over night. Issues did not, so 4/5 dealer had vehicle picked up, loaner left, and they would fix in 2 days. Issues still not fixed on 4/8. They have no idea how to fix and they want us to accept vehicle as-is. Was told this morning by dealer staff that there has been multiple occurrence of this issue and not fixed.
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