I am filing an urgent complaint against Hyundai motor America for a direct violation of the national traffic and motor vehicle safety act. The manufacturer is actively refusing to honor and execute the mandated remedy for federal safety recall 263 (the federal safety agency campaign 24V‑529). My 2024 Hyundai Santa Fe XRT suffered an immediate transmission failure, throwing DTC P086800, which is the precise fail-safe error logic covered under this safety recall. When escalated to Hyundai Motor America Corporate Consumer Affairs (Case #XXX), a corporate case manager issued a formal written denial. The manufacturer explicitly stated that the safety recall remedy would not be covered because the vehicle is "past its 10-year/100,000-mile warranty period". This denial is legally fraudulent. Under federal law, safety recalls do not carry mileage, time, or warranty status restrictions. Furthermore, my vehicle is a 2024 model year, making the manufacturer's claim of it being "over 10 years old" a clerical impossibility. Because my vehicle is a primary tool for my livelihood as a rideshare driver, this unlawful denial has caused extreme, compounding injuries. The vehicle entered limp mode and was rendered entirely undrivable. Hyundai's refusal to provide a loaner vehicle or repair the safety hazard has completely cut off my ability to earn an income. As a direct result of this prolonged corporate delay, I have suffered sudden job loss and immediate housing displacement, rendering myself and my family homeless and stranded in the state of [XXX]. I have suffered greatly having to sleep on the streets due to this non-compliance. I request that the federal safety agency immediately investigate Hyundai Motor America Case Management for systemic compliance violations regarding Recall 263, and compel the manufacturer to replace the failed transmission assembly immediately at zero cost INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2024 Hyundai Santa Fe: stuck in gear or won't shift
6 of the 165 complaints about the 2024 Hyundai Santa Fe describe stuck in gear or won't shift.
- owner complaints
- 6
- of this car's complaints
- 4%
- recalls
- 1
Stuck in gear or won't shift by model year
What owners say
3 times now, I am driving and the vehicle goes into limp mode, the "D" on the dash is flashing but the vehicle sends no codes. The tech said the vehicle can immediately delete the code and they can't fix it if they can't duplicate it. It also hesitates when accelerating and is dangerous to myself, my 4 children and anyone driving around me when it goes into limp mode. There is no code, therefore they say they can't do anything about it.
this truck has repeatedly gone in for service over 6 times for multiple issues. The worst issue which they cannot fix is the vehicle going into limp mode while driving . Loosing all acceleration then racing on its own . This is a very dangerous problem when on the highway.hyundai service keeps telling me that the diagnostic is not showing a problem. This can be caused due to many things including transmission electrical or computer problems. I have reported to the office of consumer affairs and they claim hyundai dealership in myrtle beach has not responded to them. meanwhile i am driving in a very scary situation not knowing when this will occur. This happens at random times with no warning. This has happened at least 10 times in the last few months.
When I first start my car for the day, I get an error message, which says transmission error get transmission checked immediately. I’m unable to put my car into gear and when I try to go forward the transmission acts as if insufficient transmission fluid and does not accelerate properly and go into gear. I went to a Hyundai dealer in October 2024!to get the car serviced. The Hyundai dealer flushed the transmission system For a while I no longer got the transmission error message on the dash. A few weeks later I had the transmission error again and the car would not go into gear. I took the car in for a second time to be serviced by Hyundai dealer They said that they reset the software. About a week later I got the transmission error message again, along with the difficulty of engage in the transmission. The workaround I had for this was to turn the car off and turn it back on again and that would get rid of the transmission error message until the next day. I plan to take my car in to a Hyundai dealer this week and report to them that I’ve been having this transmission error message almost daily for the last week. This problem makes the car feel unreliable, and it is a potential safety risk to not be able to accelerate and change gear when operating the vehicle. The car also lurches foreard slightly after parking and turning off thr ignition.
Our 2024 Santa Fe while traveling 70mph on the freeway suddenly lost power and went into what Hyundai warranty described as "limp mode'. This happened 2x. The 1st time was June 26, 2024 and the 2nd time was June 29th 2024. Both times the high pressure fuel pump was diagnosed by 2 different Hyundai dealership service facilities.Both times were highly potentially serious risk situations- traveling at highway speeds in traffic when suddenly losing engine power, and having to navigate off freeway/highway with no acceleration, basically rolling/drifting off.
Two incidents prior to taking in to the dealership: Thursday, 6/27: Car would not reverse when trying to get out of parking spot. Even though it was indicating reverse it kept moving forward in neutral Friday, 6/28: Car would not go into park. When I tried to set it in park it switched between gears erratically before ending on neutral. Received warning to take it to the dealer and could not turn off car—it stayed in accessory mode. Wednesday, 7/3: Learned from dealer that there was a hole in transmission. No update on how long it will take to be repaired.
Service bulletins that may apply
- Some Santa Cruz (NXT), Santa Fe (TMA, MX5A), and Sonata (DN8A) models may require replacement of the...
- Hyundai Motor America is currently investigating an ongoing concern with software GDS event #1306 for...
- One of the high pressure electric oil pump (HP EOP) DTCs listed below
- One of the high pressure electric oil pump (HP EOP) DTCs listed below
Related recalls
Power train: automatic transmission: control module: software
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. A software error in the transmission control unit may result in a vehicle roll away when the vehicle is in PARK.
- Risk
- A vehicle roll away increases the risk of a crash or injury.
- Remedy
- Owners are advised to use the emergency parking brake after parking their vehicles. Hyundai will release an over-the-air (OTA) software update for the transmission control unit. In addition, dealers will inspect and replace the dual clutch transmission, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning August 26, 2024. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 263.
Recall number 24V529000 · Recall details
Questions about the 2024 Hyundai Santa Fe won't shift
Is stuck in gear or won't shift a common problem on the 2024 Hyundai Santa Fe?
6 of 165 owner complaints about the 2024 Hyundai Santa Fe (4%) mention stuck in gear or won't shift. The model year with the most reports is 2017.
Is there a recall or service bulletin for this on the 2024 Hyundai Santa Fe?
There is 1 recall and 4 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2024 Hyundai Santa Fe
Adaptive cruise 12Transmission failure 11Jerking 10Check engine light 8Stalling 8Loss of power 7Seat belt 5
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