This issue has happened twice in one month on my Hyundai sonata hybrid that I’ve had for less than 3 years. It is a 2017 model. While driving on the interstate, the car will stop accelerating and all warning lights will come on along with “Check hybrid engine. Turn off engine”. The dealership has yet to find out the problem and cannot tell me what the issue is both times I’ve brought it in (it’s had ti be towed both times). I cannot afford to keep paying for repairs on an almost new car along with the safety concerns of driving it. I am attaching pictures of both times it happened- noting that it is the same warning each time. It looks like multiple owners are having this issue and none has yet to be resolved.
2017 Hyundai Sonata Hybrid electrical complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Multiple Error codes popped up on Multiple occasions. Lost power and last code was "Check Hybrid System Shut off Engine" HEV System Error. Battery, Engine, Collison, and Maintenance Error Lights showing on Dashboard. 06/ 22 - Dealership inspected and worked on Safety Recalls only. Nothing else was found. 10/22 - Fix Finder report showed Error code P0455. Vehicles reset itself somehow over the weekend. No issues on Monday morning. 11/22 - Lost all power. Towed to Dealership. They reset codes P0455 and P0456. Test passed w/ no further issues. 07/09/2023 - Driving 65mph and loss power. Multiple Error codes. Slowed to 20mph and made into driveway. HEV Shut off Engine came on as I stopped.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving approximately 60 - 65 MPH, the red engine warning light illuminated. The vehicle was towed to the local dealer who informed her the vehicle was working as designed. While driving on another occasion, the check engine warning light and the Hybrid System Shutdown and Turn Off Engine message was displayed. The vehicle was towed to the same local dealer where it was diagnosed and determined that the computer chip was faulty. The vehicle was repaired. The contact stated that on another occasion the check engine warning light illuminated again. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle shifted into Limp Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and several DTC codes were cleared and the accelerator pedal assembly was replaced. Shortly after receiving the repair, the failure reoccurred and the vehicle was towed to the dealer another time. The dealer diagnosed the vehicle and determined that max cylinder #7 had failed to cause a knocking in the engine. The vehicle had not been repaired. The dealer attempted to repair the vehicle under the federal safety agency Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control) however, the VIN was not included and the repair was denied. The manufacturer was informed of the failure and confirmed that the VIN was not included. The approximate failure mileage was 91,679.
After travelling on the highway for approximately 1 hour the HEV light along with several other lights came on and the engine powered down. The instructions were to turn off the engine immediately . Luckily I was in the right lane and was able to get to the shoulder of the highway and turn off the engine. Tried several times to restart, but same message came up to turn off engine. Had it towed to closest Hyundai dealer for service. They couldn't look at it immediately, but according to them it started the next day and they drove it around (local driving) for 10 miles with no issues. I took the car back and after driving it again on the highway for 1 hour the same problem occurred and I had to have towed to my local Hyundai dealer. It has been in their shop for over 3 weeks and I still have no answers as to what may have caused the problem.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact received a recall notification for the federal safety agency Campaign Number: 21V749000 (Exterior Lighting, Electrical System) however, the dealer informed the contact that they would be able to perform the recall repair in approximately five months. The manufacturer was notified of the issue and advised the contact that they could assist with scheduling an earlier appointment with another dealer who was 40 miles away from the contact's residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Hev warning light came on when I started the car in the morning. I heard some grinding and a belt slipping. Diagnosed as generator pulley grinding, alignment marks not aligned. It took from 08/31/18 till 09/07/18 for the repair to be completed.
On this past labor day, which was 9/3/2018, I pulled into a gas station to refuel my car. Shut off car and had key fob with me. Pumped the fuel and got back in the car. Nothing. Car was inoperable. Pressed the start button, pressed the brakes, shifted from drive to neutral and back, pressed the brake and the start button again and nothing. Dashboard lit up like a christmas tree with the key fob light on, the check engine light on, etc. Called bluelink. They transferred me to a "phone prompt" switchboard. Problem is the phone screen would not operate as it was frozen as well. Called again, lady stayed on the phone with me and transferred me. Then when transferred she was about to hang up with the message read they were closed. Wtf? I am supposed to have roadside assistance. Rep from bluelink told me to tow the car. There was nothing she could do as it was a holiday. Honestly, I was furious. I exited the car again and shut the door. Had the fob with me. Got back in and again, nothing. Could not even turn the steering wheel. Got out again and this time checked fuses, and turned switch off then on for all fuses. Nothing again. Repeated the steps as typed earlier, and nothing. About 20 minutes later I tried it again and it started. I have had my communications center replaced once already. Android auto worked when it felt like it. My sensors for blind spots turn off at will. My rear view camera works but the sensors don't always pick up oncoming cars or pedestrians. The car is going back tomorrow yet again. This time I am pushing for lemon law. The electrical system is critical to the functionality of the car. I love the mileage I get from this car and everything else is great, but I am not running the risk of driving on the interstate and the electronic system just decides to go on a vacation!
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