My car completely lost power while I was driving on the freeway. The dash read "hybrid system failure". It shut off while I was driving in the carpool lane. There was no warning, just shut right off. I was able to coast over to the shoulder to safety until aaa came to tow me away. The car would not start back up. It turned on but couldn't start the car.
2016 Hyundai Sonata Plug-In Hybrid engine complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
On 1/7/2018 we were driving our 2016 hyundai sonata hybrid with approximately 41,100 miles in it to los angeles, ca with my 82 year old father on oxygen from san jose which is about 370 miles away on highway i5 with the speed limit of 70 MPH. When we experienced engine problem. While exiting to our destination on highway 118 de soto exit, the engine had slowed down in the middle of the intersection and barely turned to the side of the road for safely .we were unable to start the car and dashboard had indicated to check hev . Several attempts were made to start the car, to no success. Lights will come on dashboard, still able to connect to bluelink to call for roadside assistance but there was a long wait before a customer service answered until the engine completely died and stalled. We were stranded with an 82 year old man who has respiratory illness and we have finally called an uber to his home before oxygen runs out. Road assistance finally came after 2 hours of waiting and the car was finally towed to the nearest hyundai dealer in woodland hills 20539 ventura blvd woodland hills .the car is being serviced and has no update yet. I called hyundai USA customer service at 1-855 671 3059 this am 1/8/2018 and claimed there has been no report of recall to this sort of problem and has therefore gave me a reference case #10911352 .
While driving the car at 68 MPH in hov lane, hybrid system alert light up and the engine completely lost power and shut down. Very dangerous situation and lucky able to direct the car to right side and stop and wait for towing. This happen during traffic was slightly jam so able to drive to the right side when other cars are slowing down in regular lane. Cannot imagine if there is no traffic jam, high potential to get into accident and life threatening situation. With the dealer for five days and they cannot pinpoint the exact problem and keep on saying is slight problem. How can this be slight problem when the engine completely shut down?? Need to have major recall for public safety. There are similar problems from other owners that have discussion about this same issue on the internet. I hope this will be address and recall before someone get into major injury or lost of life.
Car in motion on highway in the mountains lost power and had to be towed to a dealer who indicated they had seen similar problems. Engine repairs needed and will take at least 2 weeks when they identify problem. Car has 11,700 miles on it. I was able to safely pull off road so no injuries or accident.
Vehicle was in motion when the phev warning illuminated and the gasoline engine shut off. The vehicle lost all propulsion. It refused to engage the gasoline or electric motor to move out of a dangerous situation. The vehicle was towed to the hyundai dealer where it was diagnosed as a failed hybrid battery.
Over the past two months, I have had the yellow engine light come on. Even though there were no issues related to performance noted, I took vehicle to my garage to diagnose. The diagnosis did not find any issue, but mechanic proceeded to check the gas cover cap. Lo and behold, both times, removing the cap and replacing seemed to correct the issue and the yellow engine light went off. Quite annoying as don't want to have to keep checking if light comes on incorrectly and not address if there was indeed a problem to correct.
My sonata phev had hybrid system failed not once, but twice within a span of 1.5 months. It's been hardly 1.5 years since I had bought this car. In both cases the check hybrid system warning comes up and engine looses total power. The 1st time it happened, it was in the middle of a busy 405 freeway and was left all of a sudden with no power on the engine. Extremely dangerous and life threatening problem to face with. With whatever power was left, was able to coast to the ramp on the right. Stopping anywhere in 405 freeway is absolutely dangerous, even on the shoulder (many people including cops has been rear ended). The 2nd time it happened it was on a 3 lane local parkway still dangerous as I am left with no power to control the car. The car had to be towed to the dealership in both cases.the dealership took 1 month to fix the car the 1st time. They ended up replacing the power relay assembly which had to be shipped from south korea. It ran for close to 1.5 months and again the same problem with the check hybrid system warning and it's back at the dealership. The dealership says that the power relay has gone again and hyundai now wants to see if replacing the hybrid battery will fix it. As of today after 18 days the car is still in the service centre.
I saw engine powertrain problem light on my car screen. So I went to capital hill hyndai dealer. I waited more than 6,5hour with eating breakfast and lunch at near mall. Hyundai explained just gas cap tighting problem. They never explained the process about six and half hour fixing. I need detail explanation about six hour fixing process and sincere apology about the engine problem sign in one week after buying new car. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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