Received the safety recall letter about the anti lock brake system. I called hyundai left voice message. Called today again and was told that they do not have the part to get the car fixed. Told me to call again in one month. Due to the importance of the break system, I think this is something that cannot wait. Im afraid of driving my car and have the risk of the breaks not working since I wont put my family's life in risk.
2020 Hyundai Tucson brakes complaints
Page 3 of 3: complaints 41 to 43 of 43, newest first, as owners wrote them.
I was informed of a recall for the ABS system for my hyundai tucson 2020. I was directed to their website to schedule an appointment for service, which I scheduled at hyundai of long island city in new york. Once I arrived at my scheduled time for this specific issue and after waiting 30 minutes to even speak with a service representative, I was told there is a backorder of the required parts to fix this issue and it might be another 2-3 weeks. I was told I need to call them to check in to see if parts are in. I find it unacceptable that I was allowed to make an appointment for an urgent issue, only to be told it can't be fixed. I should not have to call back several times in the following weeks to keep asking if their parts are in. I also asked for a loaner vehicle and they said they don't have any. I find the handling of this important safety recall to be negligent and is putting me at further risk while I wait for the required safety repairs. I have attached a photo of the recall notice I received in the mail. As well as screenshots of the online scheduling service.
I am unable to safely drive my new 2020 hyundai tucson purchased july 12, 2020, due to a dangerous recall. There is no solution at this time and if the ABS light comes on, I am advised to pull over, disconnect the battery and have it towed to the dealership. Also, do not park the car indoors. I was planning on taking some road trips; that is why I purchased the car. Hyundai advised me not to take a road trip due to the problem. I thought they might give me a loaner till the situation was resolved but customer service said "only if the ABS light comes on". I also note that they have discontinued their ads for the tucson and are stating that the kona and/or santa fe models are more reliable and safe. So, here I am without a safe, reliable car and hyundai will not do anything to help me. What can be done?
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