It happened on two different occasions but only when driving at high speed using the Cruise Control. Here is what happened. Driving on the Cruise Control I “Set” it to 70 mph. Driving on the two lane highway with both lanes blocked by other vehicles, I pressed the “brake” pedal. The car slowed down and I continued driving at a lower speed. When traffic in front of me cleared, I pressed the “Resume” button on Cruise Control. With no obstacles in front of me, my car was supposed to accelerate to the previously set speed of 70 mph. Instead, it was slowing down. When pressing the gas pedal the car was not accelerating. It felt like the car “lost power.” It felt like the automatic transmission shifted to a Neutral or may be the lowest gear. Pushing the gas pedal did not do anything and on both occasions I managed to steer the car to a road shoulder. It was a scary situation with heavy fast moving traffic on a narrow mountain highway. I stopped the car, then tried to go again. It would go very slow on, what felt like, the lowest gear without acceleration. I then stopped the car again and turned off the engine. Turning the ignition off resets the electronics and I was able to get back on the road. The car continued to drive normally on Cruise Control until the same happened again the next day. As I said, it happened on two different occasions. From there on I avoided pushing the “Resume” button on Cruise Control and I am afraid of using it from now on to avoid potential accidents. I consider this to be a life threatening malfunction and I reported it to Hyundai’s Customer Care. They opened the Case Number and suggested going to the nearest dealer. I took the car to the nearest dealer. They kept it for several days, drove 40 miles and, as I expected, were not able to replicate the problem. In my opinion, this problem needs to be analyzed by the engineers not a dealership's technician. Is speed a factor? Is temperature a factor? What is the factor?
2020 Hyundai Tucson driver assistance complaints
Page 2 of 2: complaints 11 to 22 of 22, newest first, as owners wrote them.
For at least the last 60 days, the blind spot warning camera system will disengage while driving. Took the vehicle to the local dealer, who had the car for 2 days and could not determine the cause. They did discover it will disengage after driving the car for 18 miles. They have called Hyundai for assistance. So far, no information received back from Hyundai on how to correct this issue.
The backup camera in the 2020 Tucson Ultimate is blurry, creating a serious safety issue. We have taken the vehicle to the dealer repeatedly with this complaint and although the service advisor agrees, Hyundai has refused to replace or repair the camera. Note that there are many of the same complaint that can be found through a simple internet search, but apparently Hyundai refuses to acknowledge and repair the issue. Both the driver's safety and the safety of others are at risk, since it's not possible to see clearly what is behind the vehicle. The problem has been confirmed by the dealer and the dealer requested a replacement backup camera, but Hyundai declined authorization for the replacement. Federal regulation that went into effect in May 2018 requires that all new vehicles must have a backup camera. Surely the backup camera must be usable, as opposed to just existing to satisfy the legal requirement? This camera is so blurry it is barely usable. We had this exact same make and model from the 2016 model year and the backup camera was crisp and clear, so this is definitely an issue with this particular model year.
Hyundai Tucson Sport 2020, this happens always, while driving in the highway, long distance the forward collision warning activates (no cars in front of me or any objects) and the SUV make a sudden stop and it sound a loud scary noise, then I have to park, turn it off and then start the SUV again because the rpm starts going up. This is a safety hazard, luckily no one was behind me or I could get hit in the middle of the highway. I took the SUV to the Hyundai dealership where I bought it in San Juan, Kennedy, but they said they didn’t find anything. I took it then to the Hyundai dealership in Caguas, P.R. to have it check and still waiting on a response. It’s been a year and still no one finds what’s the problem. I feel my life is at risk when driving in the highway.
I submitted a safety issue with my car's front and rearview camera. In low light, it is impossible to see what is behind me or how far I am from the object behind me. The federal government mandates backup cameras but does that mean a manufacturer can just put any camera on car without it working properly? It is not only a problem on my car, I have looked at other 2020 hyundai tucson ultimate trim levels, and it has the same problem. We can not wait until we run over someone before someone steps in. Please review and take my complaint seriously.
I was notified in september of 2020 that there was a recall to install a fuse kit into the ABS module electrical circuit and update the ABS software on my vehicle. It is now march 2021 and hyundai still does not have the parts to correct this problem. Since this is a fire hazard, I see this as an issue that they need to promptly correct. 6 months is too long to be waiting when they know there is a problem.
I am complaining about my car's rearview camera, I can literally not see what's going on behind me in low light. The entire purpose of the camera is to promote safety so people can see what is behind them, this is not the case with my vehicle. I also have an option in the menu to have an audible warning when backing up, this is not working either. I have raised the issue with hyundai and they just tell me that is how the car is designed and there is nothing they can do. How do you design a car to have a useless back up camera? It seems like it is a general problem with the 2020 hyundai tucson and I feel it should be investigated and corrected. I have another 2020 hyundai model, and the backup camera is crystal clear. I am attaching photos of the tucson camera quality, which is worse the majority of the time, as well as the quality on another hyundai tucson
I am complaining about my car's rearview camera, I can literally not see what's going on behind me in low light. The entire purpose of the camera is to promote safety so people can see what is behind them, this is not the case with my vehicle. I also have an option in the menu to have an audible warning when backing up, this is not working either. I have raised the issue with hyundai and they just tell me that is how the car is designed and there is nothing they can do. How do you design a car to have a useless back up camera? It seems like it is a general problem with the 2020 hyundai tucson and I feel it should be investigated and corrected. I have another 2020 hyundai model, and the backup camera is crystal clear. I am attaching photos of the tucson camera quality, which is worse the majority of the time, as well as the quality on another hyundai tucson
The back up camera is fuzzy and blurry. It's hard to see through the camera to use it backing up in spot that I really need it. When it's dark its worse. The back up camera does not make the warning noise it should. I have came very close to hitting 2 parked cars and 1 person while backing up. I have made 2 payments on the tucson. It's not even due for the first oil change. It has around 2,000 miles on it.
Received recall 195 notice pertaining to electrical short in ABS system and that vehicle should not be parked in garage or near any structures do to potential fire. Went to dealer for inspection, was told that part would be in and replaced in a week to ten days. Three weeks later I now have been told that hyundaii does not have the part available. Was told part may not be available until the first quarter of 2021. This is huge dangerous recall! I do not feel safe in this car but I am stuck paying for a defective vehicle. I only have 2,100 miles on this car. It is inexcusable that hyundai does not have this recall part. Meanwhile I have to keep paying for this dangerous brand new car monthly. I understand recalls unfortunately happen but this corporation should have the replacement parts available.
Tl* the contact owns a 2020 hyundai tucson. The contact stated after driving in inclement weather, and attempting to reverse, the rear view camera was obstructed by rain water making it difficult to see objects behind the vehicle. The contact stated there was no protective cover or shield above the camera. The contact called tamiami hyundai (780 airport-pulling rd, naples, fl 34109, (239) 417-1222) however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 50.
The backup camera is blurry and fuzzy during the day and even worse at night. Almost useless at night time. The camera system is supposed to be a safety feature but it is not very good when you can't make out objects and there isn't a warning noise when you are about to back up into something. I have taken to service dept at dealership 3 times now and they have installed a new camera and it is still the same as the first one. I think hyundai needs to get a much better quality camera system for the 2020 hyundai tucson ultimates. I was at walmart 3 nights ago backing out of a parking space and did not see the lady walking behind my car b/c the camera system is horrible at night time.
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