I had 2 right side headlights blown out the LED and infiniti says this never happens but it happen to me 2 times on the same exact side and the lights inside my car flecker and burn out
2014 Infiniti Q50 steering complaints
Page 2 of 4: complaints 11 to 40 of 79, newest first, as owners wrote them.
While driving my vehicle today approximately at 4:20 pm mst, my steering and braking system stopped working while I was driving and as I was approaching an intersection located here in colorado springs, co. This scared me and I thought I was about to die. Is there a recall on the 2014 infiniti q50 hybrid steering and braking system? If so, what do I do about these issues? So many lives are at danger with this vehicle and its steering and brake systems. This must be fixed immediately! I'm in law enforcement and this could be catastrophic for infiniti and nissan.
Tl* the contact owns a 2014 infiniti q50. The contact stated that whiled driving, the steering wheel seized and became difficult to turn. As a result, the steering wheel was turned with excessive forced. The power steering assist warning light illuminated indicating steering chassis system control error. The vehicle was taken to warren henry infiniti dealer, (2300 ne 151st st, north miami, fl 33181, (305) 652-9999) and was diagnosed that power steering module might needed to be replaced or a software update. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 89,000.
100% manufacturer defective, das, recall performed in 2016 at the herbs chambers prior us purchasing the vehicle in april 2017. Car broke down in highway @ 65 MPH.
The chasis control system error warning iis on also key system error is on alsso the radio works but no sound from speakers
Today november 6, 2019, at about 12:30 pm after I started my vehicle the steering was very hard to steer and maneuver. I drove the vehicle back home but had a hard time steering. My vehicle has adaptive steering. I called about a recall that was issued for this problem and was told a software update was made in july of 2016. It appears that this has not resolved the issue and my vehicle may lead to a possible crash if I drive it. I was told that the issue was resolved despite the fact that I had an issue today. The weather was about 36 f and I don't believe it was a weather related. Issue. I was parked at a shopping mall at the time it occurred the vehicle was still warm when I started the vehicle.
While driving, the car lost all power, steering and breaking capabilities. All of the dash warning lights lit up. Infinity replaced the ABS system.
Steering wheel lock up while driving and the car still running
Tl* the contact owns a 2014 infiniti q50. While driving various speeds and when the vehicle was initially started, it unexpectedly steered to the right. The failure occurred periodically. The vehicle was taken to sheehy infiniti of annapolis (123 ferguson rd, annapolis, md 21409, (443) 400-7125) where the computer was reset, but the failure continued. The vehicle was taken back to the dealer where the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 43,000.
- [ ] 2014 q50 sport vq3.7vhr premium base with 51k miles. You'll just be driving along and the power steering just stops working! The steering gets very rough and the vehicle is difficult to control, it's done it 3-times now! On the warning indicator lights: 'power steering warning light' turns on & the 'vehicle dynamic control' light also. Then on the vehicle information display: 'chassis control system error' (see owner's manuel) turns on. You turn the car off and start it again and it goes away, sometimes. It's happened three times so far, and now it's not doing it it's been working fine for two days now? You never know when it's going to happen and it's very unsafe. The dealership said my basic warranty has expired and I just have the power train warranty left, unless I purchase an extended warranty. This vehicle does not have dast to the best of my knowledge (it's not on the window sticker) and infiniti says there are no recalls on my vehicle, only 2014's with dast. I believe it needs a software update.
"takata recall" I have lost control of the steering in my car on multiple occasions. I have taken the car to the infiniti dealership twice, and twice they have replaced the three computers in the car that control the steering. Though I have been able to save the car from an accident so far I fear I will not always be as lucky.
During 20 degree f, I drove my car with no issues to a retail store, parked it in a parking lot. After shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. I could not turn the steering wheel. I could only move the car forward & backward & this is all while the car is powered on. I had to have the car towed to the dealership. In past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. The dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite I have an extended warranty. The chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. The description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. As diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. Please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. Infiniti is fixing my car at no charge to me after I told them about the related previous steering recalls. Per the internet, many people have experienced this with this car model. Danger!!
During 20 degree f, I drove my car with no issues to a retail store, parked it in a parking lot. After shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. I could not turn the steering wheel. I could only move the car forward & backward & this is all while the car is powered on. I had to have the car towed to the dealership. In past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. The dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite I have an extended warranty. The chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. The description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. As diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. Please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. Infiniti is fixing my car at no charge to me after I told them about the related previous steering recalls. Per the internet, many people have experienced this with this car model. Danger!!
Bought car on 12/30/17. Upon driving home the car swerved repeated into other lanes. As it was snowing out, I did not take it seriously. Then on 12/31/18 and 1/1/18 I did not drive. On 1/2/18 I emailed my sales rep and informed him of the swerving and my concern for safety. No response. Then on 1/3/18 I emailed jake william again and still no response. Ps I have copies of all emails. Then on 1/4/18 lia contacted me on my experience. I informed them and then jake called me. He informed me to bring to car back for an alignment check. I did. Service informed me my newly certified car was out of alignment. They said they fixed it. I drove it home and immediately informed jake willis it was still pulling both sides. I told him I am bringing it back tomorrow 1/12/18 and I would need to purchase a different car. He said I needed to speak to the gym. I spoke to steve (gm) at lia infiniti and he told me there is nothing wrong with the car and that it the way the car runs. Hhhmmm I need help with this. The car steering is not right. I have since looked on line to find out the infiniti q50 2014 has steering problem. What can I do?
It started with a flat tire and the psi light lite up on board and flat tire also, had the flat tire fixed and took car to the shop where I got tires replaced, within a year of ownership, replaced due to them being bubbled gm replaced them for free; took car to (just tires gm recommendation) with free tire balance and rotation and they also did front end alignment, after that lights was still on and shop rep said to drive the car a couple miles and it would reset itself so I did and still light was on drove to church on 4 lane hwy 85 n bound and I felt a slight tug on the right passenger side of the front of the car and decided to move out of the lane behind a 18 wheeler as I attempted to move out of my lane the car made a sudden jerk back in the lane which I was in and the wheel locked and I could not control or unlock it and the car began to spin and slide into the rear end of the 18 wheeler, the sonar system was engaged and it did not respond to what it was designed to do, nor did the lane departure indicator, nor the anti-braking anti skidding work as it was designed which caused the accident which lead me going to the hospital with a diagnosis of muscle inflammation. The sonar failed was illuminated on the dash. My 2014 q50 sedan was equipped with sonar, lane departure, blind spot indicator; it was fully equipped. I am very sure that the steering and anti-braking anti skidding did not engage as it should. Infiniti will send an inspector to the totaled car and pull the black box/or chip and check out what went wrong. Waiting on the result on or after june 14 or 16 as of their decision.
Tl* the contact owns a 2014 infiniti q50. While driving approximately 20 MPH, the contact lost control of the vehicle and collided into a residential building. The contact received minor injuries and received medical treatment. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not fully diagnosed. It was unknown if the air bags deployed. The manufacturer was not notified. The failure mileage was 34,000.
With the vehicle stationary, or at a very low speed, not sure but in a parking lot. I was backing out of a parking spot after transitioning from reverse to drive turned the steering wheel to the left rather quickly and the steering wheel came to an abrupt stop with a noticeable thud sound. After it stopped I was able then able to continue turning to the left but more effort was required and noticeably stepped feel to the movement for about 30 seconds. I have had this happed twice, and have experienced the stepped feedback on two other occasions but it took a lot longer for the feeling to go away.
Unsafe vibration and uncontrollable steering when breaking over 40 MPH. Sonar sensors doesn't not work at all. When traveling on the highway or streets and above 20 MPH when breaking for a traffic light there is an intense vibration that shakes the car and steering wheel, also make turning, controlling the steering wheel and staying in the lane extremely difficult!
It is difficult to control the car. Specially during curves/turning. A lot of force must be maintained in the steering wheel. The cars wants to go opposite to the direction being manipulated by the driver in the steering wheel.
Das (direct adaptive steering) steer by wire system loses calibration which causes steering loss. Dealers re-calibrate system but calibration loss continues. Faults and errors don't register and backup steering system does not engage as the fault in the system is not triggered but makes the car undriveable and creates a major safety issue when calibration causes the car to steer (turn) without turning the steering wheel. This happens from start and in motion, both city and highway. In my experience always during warm weather and when driving straight.
On several occasions while driving my car, it has locked up on me. I have taken the car back to the dealership three times for this same issue. The last time I took it in because my car locked up on me after coming off an highway and I was hit by another car. I took it back to infiniti who claimed they could not duplicate this issue. Even though I pointed them to scores and scores of similar issues being reported on the internet. Infiniti's response was "anyone can write anything on the internet". I thought this comment was insensitive and downright ridiculous. Even though anyone can write anything on the internet, most people would not get on the internet to complain about a problem with their car that was not true - what would they get out of it??infiniti's cavalier attitude has shocked me since my family have bought five infinitis from them over the years and have never had these types of complaint. Additionally this type of issue could kill folks! Is infiniti trying to balance lives against a recall that's needed......I am shocked and apalled!!!!!!!!!!!!
Steering failed completely approximately 8/12/15 while on the road. Incident occurred while at a slow pace and I was able to force steer the car to the side of the road. Today I went to start the car in my garage and once again the car had no steering.dealer was able to fix the problem however I feel that this is a major problem that could be dangerous. For instance, if my wife had been driving in the first incident she would not have strong enough to steer the car to the side of the road. Coast infinity in sarasota, fl 941‑924‑1211 today the steering failed again but occurred when I started the car in my garage. Was not traveling at the time.
Steering wheel failed to respond. Wheels felt disconnected with the steering wheel. It could have been tragic if I was driving at a higher speed.....updated 12/03/15 *bf the dealer was unable to replicate the issue. Updated 12/07/15.
I was backing up into a space and lost complete steering - automatic or manual. The steering wheel was turning freely and the front tires remained in the position they were in just prior to this incident. I stopped the car immediately and turned off the engine. After restarting the car, I continued backing up but felt the torque of the steering wheel alternating between power steering and manual steering. ...updated 12/03/15
I was driving at 45 MPH on a straight parkway with one hand loosely on the steering wheel when all of a sudden the steering wheel went to the right as did the front wheels as if I was making a right hand turn. I pulled the steering wheel to the left in order to continue going straight and placed my foot on the brake. A few seconds later, I intentionally took my hands off the steering wheel and, again, the car wanted to make a right hand turn. This phenomenon with the steering lasted about 15 minutes at which time the steering was normal. ..updated 05/07/15 *bf updated 9/16/2015
Tl* the contact owns a 2014 infiniti q50. While driving at an unknown speed, the vehicle would independently veer to the right. The vehicle was taken to the dealer. The technician diagnosed that the software needed to be updated. The update was completed, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 3,000.
Das steering failed again. This was recalled several times in 2013-2014 for the same problem. Dealer and manufacturer "rectified" problem 3 times. Steerlng seizes up when temperatures fall below 0 degrees. Steering failure and chassis failure come on. Car required towing to dealer each time last year. I was able to get it to the dealer this time, with difficulty, no power steering and steering wheel is 90 degrees off center. Dealer provided a loaner as they had previously. This is still a dangerous problem that infiniti has not resolved.
Tl* the contact owns a 2014 infiniti q50. While parked, the steering wheel seized without warning. The failure occurred several times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Car intermittently turns by itself. It will make a left turn if I release my grip on the steering wheel at 35mph+. This is not an alignment issue, it is much more than that and also, the power steering has quit on 3 occasions, reverting to standard steering which nearly got me in a head on collision. Also, the steering issue will stop as suddenly as it starts. I know the difference between an alignment issue and a car that wants to turn by itself. This is a fight to keep the car going straight on a level, straight road then all of a sudden it will stop doing it! Normally the problem lasts for 20-30 minutes and sometimes when I change steering modes, the problem will stop but not usually. Sometimes I pull over and shut the engine off as suggested by infiniti but that has never worked. Also, infiniti suggested that I do not touch or turn the steering wheel prior to starting the car as this may cause the problem. Really? This feeble attempt at a solution did not work but confirmed that they do in fact know there is a problem. Many other drivers of this car have experienced the exact same issue. Infiniti denies a problem exists. I have "self-videos" of the problem as it is happening. This is dangerous but I have no recourse. I have clear videos which show the car turning on its own. They say the car is operating as designed. The last occurrence was about 10 days ago and it was in the shop but once again, no solution. I have now had my car back for about 4 days since that last occurrence and it hasn't done it yet but I know from experience that it is just a matter of time. I am in socal and at one point, infiniti had 2 japanese guys who came from nashville to check the car out and that is the time they replaced the steer by wire system but that did not fix the issue. They clearly know there is an issue with this car.
Tl* the contact owns a 2014 infiniti q50. The contact stated that the vehicle was serviced under the federal safety agency campaign number: 13v588000 (steering); however, the failure recurred in above freezing conditions one year later. While driving 10 MPH in a parking lot, the "chassis malfunction" warning light illuminated on the instrument panel and the vehicle failed to steer in the intended direction. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer and dealer were made aware of the failure. The vehicle was not repaired. The failure mileage was 12,000.
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