Infiniti QX60 won't start problems

Filed Sep 18, 2026 · Engine · NY

I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 18, 2026 · Acceleration, Engine · WI

COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and would not accelerate when the gas pedal was pressed. KNOWN DEFECT: This is a documented defect. Infiniti Technical Service Bulletin ITB19-027a addresses timing chain-related diagnostic trouble codes on 2017-2024 QX60 vehicles with the VQ35DD engine. The timing chain tensioner and guide failure on VQ-series engines is a well-documented premature wear issue affecting vehicles well before expected service life. At 80,000 miles, this failure is premature and indicative of a design or manufacturing defect, not normal wear. REQUEST: I am requesting the federal safety agency investigate this safety defect and consider requiring a recall for affected Infiniti QX60 vehicles. Nissan/Infiniti corporate has declined goodwill assistance despite the existence of TSBs acknowledging the issue.

Filed Feb 5, 2024 · Driver assistance, Electrical · VA

I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.

Filed Mar 29, 2022 · Acceleration, Driver assistance · OK

The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it to the dealership to inspect. They could not replicate the issue and they said that no error codes showed up. We left with no repairs or answers. It happened 2 more times after that. Each of those times we were able to stop the vehicle and get it to go again or it would start to respond to pushing on the gas pedal and would accelerate. The 4th time this happened I was in the middle of an intersection turning and it wouldn't accelerate. I was able to slowly roll into a gas station. I tried stopping and turning the vehicle off and on again to see if the problem would go away, however each time the car only slowly inched forward. I parked and then the vehicle started acting weird. The AC shut off and the steering wheel locked. There were three error lights that came on. The first said "FCW Malfunction See Owner's Manual" and second was "IBA OFF" and then the "! inside a triangle" appeared. These appeared only after stopping the vehicle for the last time right before it wouldn't start again. The vehicle was towed to the dealership. The error reading they got was c1601 and they believe the alternator needs to be replaced. This doesn't seem to line up with the issues we have been having nor the error warning lights that appeared. The last time this happened my child was in the car with me. Had we pulled out to turn and the car wouldn't go we could have very easily been hit by oncoming traffic. It is very troubling that the dealership doesn't seem to really know what is wrong with the car.

Filed Mar 11, 2022 · Electrical · PA

The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have AAA and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate. I picked up the vehicle on February 14, 2022, so this should not be happening. I leased the vehicle from Kings Infiniti and have taken the car to them to get serviced every single time. The 1st time, the battery was changed because they thought that was the issue. The 2nd time, the telematics control unit was changed because they believed that was issue. The 3rd time, the battery was changed because they discovered the connection to the negative terminal in the battery would pop out causing the battery to discharge and the car would not start. Today, was the 4th time I took to vehicle in to Kings Infiniti and they kept it because they want to determine what is wrong. Also,when I brought my car in this morning, there was another person with the same 2022 QX60 experiencing the same problems as me and he purchased his car on Monday. Since I now know this problem is not solely my car, I want to inform you so Infiniti can be made aware of this major issue. No one should require a jump to start a brand new car. Something is happening once the car is turned off, locked and then attempted to re-start. In addition, when this happens, you need to press the "open door" button on the key to open the car because you are unable to open the door by simply touching the handle.

Filed Dec 8, 2021 · Engine · GA

We bought the car used at 63,000 miles (approx.). At 65,000 (approx.) the engine will not crank. No engine lights were on. Infiniti will not acknowledge warranty due to engine sludge even though it has been maintained. After online searches, this seems to be a regular occurrence for this model and year.

Filed Oct 13, 2021 · Electrical, Engine · FL

I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an appt to have concerns checked.. ie transmission hesitation and electrical . I brought it in got a loaner. Many days later it was ready and I could pick it up they could find no issues they fixed nothing but the groan in the gas tank that's it. They said they couldn't duplicate it. So I reiterated to them to make sure that they understood that it was done at random and it's still being done at random months later. So I brought the car home and I've just been dealing with it not knowing what else to do cuz if they don't take the car and actually drive it like it's their own they probably won't experience it just driving around the parking lot. And even though they had it a week and could have done that I guess they didn't. Well then back in the end of August beginning of September my car wouldn't start I had to put the key fob next to the button in order to start it which I didn't figure out till later lots of electrical things were happening at that point added to what I already had so I brought it to them and they said it was the battery it was under warranty so they changed and explain that that should take care of all of my issues and if not bring it back in. So I've made another appointment for today and I'm bringing it back in because the hesitation is still there there's more electrical issues there's always been a Bluetooth electrical issue there's now rear camera, volume sometimes work sometimes blows your ears out, vibration in engine compartment, unlock door open door it sounds unlocking again repeatedly repeatedly and liftgate still

Filed Aug 12, 2020 · Electrical, Engine · 34,000 miles · HI

Car was running well and did not have any issues then went to start and car would not start, headlights started flickering, warning lights came on and car wouldn't start. Was able to get it to start and drive home but power steering went out, could not accelerate on a hwy, lights continued to flicker. Was not switching gears. Once we got home turned the car off and have not been able to start it since. We had it towed to nissan dealership and they can't figure out what is wrong and it's been there for over three weeks. Nissan is saying we need a new $14,0000 engine. This is a three year old car with no problems, no indication of any issues and one day it just stops driving. Have researched this year, make and model and have heard this is a common problem. Infiniti has not done anything about it and says it's not their fault. Don't know where to go from here. This car needs to be recalled due to the numerous complaints about the same issue,

Filed Jan 30, 2020 · Electrical · 27,009 miles · CA

My car has had issues from the day I got it which have gotten progressively worse and now I don't feel safe and I'm reluctant to drive it let alone make the payment for it after taking it to the dealer three times explaining the issue and lights that come in. I have had bad smell coming from it and after the third time today being at deale and getting a loaner car that is not even semi comparable to my car as I have an infinity qx 60 and they have given me a tiny tiny q30 or qx and refused to give me a car my size which is another story . My car after getting it tonight from dealer and then telling me recall was fixed stalled on the freeway and came to a drop as the car behind me was inches away from slamming into me. After starting and restarting the engine it drive again and prior to getting home as I live on a hill it stalled and wouldn't start. This happens repeatedly and the dealer is telling me no codes come up when j bring jt in. It barely drives and has no speed and clearly it's a dangerous situation and j have a four and six year old in this car and infinity can't fix these problematic cars then I suggest putting your customers in a different car. I won't drive with a string odor, electrical issues and stalling one more day and figure it out cus I'm losing work and clients and this is now digging into my pocket book and it's putting myself and toddlers in a compromising safety situation. I was informed recall was fixed when I got it today and rhis website wouid have been updated if that was true I'm furious and my mechanic has informed me of what these issues are and he has given me codes thet infinity refuses to address since the lights are not on the one time they turned far in. What kind of mechanics can't figure a safety issue in the engine ? I need resolution and reimbursement for my payment as I am entitled to drive in a safe car

Filed Jul 22, 2019 · Engine · 111,000 miles · GA

Car will not start unless you start it with jumper cables