2021 Jaguar I-Pace technical service bulletins
238 technical service bulletins and manufacturer communications cover the 2021 Jaguar I-Pace.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Interference from external WiFi sources could disrupt wireless CarPlay or Android Auto connection
- TCU Activation Failure And InControl App Inoperative After Software Update
- Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
- Unable to select Navigation when pressing the navigation Tile on the Touchscreen.
- Software Over The Air (SOTA) updates are failing to complete
- Software Over The Air (SOTA) updates are failing to complete.
- Software Over The Air (SOTA) updates are failing to complete
- Wireless Charger
- There are several scenarios where the key may be set to a deactivated state.
- Incontrol remote app wake up timer
- While driving with satellite maps, sometimes image doesn't load fully and then comes back
- Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- Pivi wireless carplay / android auto connectivity
- Pivi
- Body / hmi CAN functions reset every 8-10 minutes
- Passive entry intermittent operation
- Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
- Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air...
- High Voltage Coolant Heater (HVCH) unit may fail
- Passive Entry doesn't respond intermittently to access car
- Near Field Sensing Module (NFSM) Wired Updates
- Software Updates
- The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a...
- Clear SOTA Persistency
- Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
- A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA)...
- Leaking windshield that caused the water ingress on the electrical component.
- Near field sensing module wired updates
- Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a...
- Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
- A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are...
- There have been several FRED submissions for a customer allegation of a rear brake warning being...
- There have been several FRED submissions for a customer allegation of a brake noise concern.
- There have been several FRED submissions for a customer allegation of brake judder/vibration.
- Pivi satellite radio chanel display fault
- PIVI satellite radio favorites screen displays an incorrect channel.
- These vehicles have now been stopped from further SOTA attempts and require a wired intervention
- High Voltage Coolant Heater
- Front / Rear Door Latch
- Door Zone Module
- Near field sensing module (NFSM) wired updates
- The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction...
- Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their...
- A customer may report that the windshield wipers stop up on the windshield when turned off.
- Software Updates CLOSED
- Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected
- Enhancements to Apple CarPlay, Android Auto, ADAS, Steering
- Improvements to SOTA (Software Over The Air) capability.
- Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a...
- Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering
- Software updates
- Door Zone Module
- A concern has been identified where certain vehicles are failing to complete existing Software Over The...
- Radio presets clear after ignition cycle
- Customer may report an active SOTA campaign which fails to complete download or install
- Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control,...
- DTC repair
- Startup battery keeps draining / Vehicle will not start
- No Power Steering Assistance at Start of Drive Cycle – ADAS Warning
- Customer states the weather app is no longer available
- The headlamps not fully functioning properly after module replacement.
- There is moisture inside the headlamp lens
- Weather and Park & Pay Apps disappear after PIVI update
- Battery low warning displayed on instrument cluster and/or no-start
- A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a...
- Loss of GPS location and clock time
- The wiper blades streak, smear, judder or squeak during operation
- The sunglass holder won’t open or does not operate correctly
- Driving Assistance and Vehicle Dynamics updates
- Front And Rear Electric Drive Unit Oil Leak
- Front interior courtesy light – non-illumination
- A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module...
- Gearbox fault detected displayed on instrument panel
- A concern has been identified where certain vehicles are failing to complete existing Software Over The...
- The E-Call light is not active after completing the Pre-Delivery inspection
- Pivi ip 36 , becm os 4.0.0
- Battery low warning displayed on instrument cluster and/or no-start.
- Vehicle Will Not Charge
- Redeveloped profiles
- Pivi IP36 , becm os 4.0.0 – improved / changed features
- A customer may report that the front or rear door latch does not operate as expected.
- JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control...
- Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain...
- Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain...
- A customer may report that there is a clicking type noise coming from the front seat base while driving.
- Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
- Customer reports of 12V battery issues
- PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is...
- BEV cooling circuit expansion tank level low or HV battery warning message displayed.
- Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav,...
- Vehicle Not Charging When Connected To A Direct Current Charger
- Air Deflector Loose Adrift
- Air Conditioning (A/C) Inoperative
- Unable to Charge Vehicle
- Surround camera, 360 Park aid features are not operating
- Click Noise On Full Left
- Chassis Control Module (CHCM) Suspension Warning on Cluster
- Near field sensing feature degradation
- No communication with impa via topix cloud
- USB stick not recognized when inserted into the Front Portable Media Interface Panel
- Pivi –
- Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
- A customer may report that the air conditioning system does not blow cool/cold air.
- Pivi loss of GPS location and clock time
- High voltage coolant heater internal failure
- Chassis control module (CHCM) suspension warning on cluster
- USB stick not recognized
- Air Conditioning Inoperative
- Sota campaign
- Front edu link harness
- Charge cable plug unable to lock or unlock
- Front Suspension Knocking Noise
- A customer may report a noise from the front suspension when driving at low speeds with steering input...
- Pivi pro USB inoperative
- USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
- Seat Mounted Seat Switches Not Working
- Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or...
- Surround camera; 360 Park Aid features or any of the feature is not operating.
- Navigation voice guidance no longer operational after latest NGI update
- Voice guidance concerns when using Apple CarPlay.
- IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to...
- Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
- Seat mounted seat switches – Seats not moving
- Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA...
- Improvements/Fixes – Improvement in system stability – Improvements in acoustic reliability / Audio loss –...
- Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi...
- 21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation...
- The wireless phone charger is not working with iPhone 12
- Air Conditioning System Inoperative (Electric A/C Compressors Only)
- Seat Recliner Motor Inoperative
- Seat Power Fore/Aft Motor Inoperative
- Seat Power Height Adjustment Motor Inoperative
- Xcl distortion or rattle noise present while using the audio system
- Non-start
- Reduced or a lack of Power Assistance at start up
- Clicking noise from front wheel area
- Rear wheel arch liner appearance incorrect
- Navigation resetting post OTA map update
- Request for software update shown on touchscreen
- Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
- Customer states downloaded software will not install
- BECM offline after programming.
- The trailer lamps may not operate as expected
- There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected
- BCCM (Battery charger control module) may become unresponsive during / post a software update.
- Infotainment Updates
- Navigation voice guidance is not working with Apple CarPlay
- AC charging may be inoperative
- Navigation displays current location as Berlin, Germany.
- Unable to log into InControl Account.
- A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
- Clicking Noise On Full Left
- Smart key inoperative
- Navigation displays current location is berlin, germany
- IMC Update 21A will not install
- Customer is unable to log into InControl Account after account creation
- Customer received “unknown error” when trying to log into Pivi profile
- Attachment.
- Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
- Air Deflector Loose/Adri
- 'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF
- Automatic High Beam Disabled
- Navigation Voice Control does not function
- Front tow eye cover does not fit properly on vehicles with the ‘Black Pack’ trim option.
- Poor Air Flow From Rear Face Vents (4 Zone Climate Control Only)
- Charge cable plug may not latch or unlatch
- After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will...
- Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow...
- Pivi Pro navigation map data fails to install from USB device to vehicle
- Wifi, Incontrol App, Telematics not found.
- Second Row Seat Backrest 'Sticking' Noise
- Charge cable unable to lock or unlock
- Air Conditioning (A/C) not blowing cool air into the cabin.
- No cabin heating while running in vehicle in EV mode.
- Range Prediction Reset Procedure
- Unable to release charging cable from vehicle charge inlet socket.
- DTC False Flagging in EPIC / EPICB Modules
- Passive keys stop working after a successful BCM update
- Dust Entering The Passenger Compartment
- Air Conditioning (A/C) has poor performance
- Electric Drive Unit (EDU) internal shaft accidentally removed
- The engine fan will run sometimes after the engine is shut off.
- There is a squeak from the engine at startup or shut down.
- 1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time
- Mongoose Update.
- Image.
- DVD software update
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