Roseville chrysler called 12/11/15 @ 10:32 am told me they completed oil change and I can pick up my vehicle. Fyi: this vehicle was towed to roseville chrysler dealership 12/7/15 and will remain there because this vehicle is a lemon and is dangerous. Will not risk my life or my 6yr son health to drive this vehicle!! 2014 jeep cherokee SUV started jerking & idled stop moving on me twice 12/5/15 @3:30pm. I was stuck in the middle of intersection 13mile & utica for 1minute fortunately no one was tailgating & I didn't get in a car accident. All I want is to exchange for another vehicle that is not a cherokee. Purchased vehicle may 8 2014 incident dates may 9 , 2014 bake & radio complaint may 12, 2014 brake complaint sept 5, 2014 radio complaint sept 9, 2014 radio replaced sept 11,2014 radio complaint 4/6/15 complaint over jerking vehicle 7/21/15 installed new transmission / installed new door handle latch for trunk 12/5/15 jerking SUV twice 2 stops driving 12/7/15 returned to dealership
2014 Jeep Cherokee engine complaints
Page 15 of 19: complaints 401 to 430 of 524, newest first, as owners wrote them.
Car has been taken in to the dealer numerous of times due to transmission jerkin. In march 2015 the transmission was replaces and the jerking continuous. I have been taking the car in for the transmission jerking but according to the dealer they can't duplicate. As of november 26,2015; the car started to stall while in movement and I have to wait about 10 min for the car to start. So this means that the car stops in the middle of the street and freeways with going traffic and does not turn back on. It happened every day after that. On november 30, 2015; in a matter of 3 block the car stopped 3 times. I took the car to the dealer on december 1, 2015 and as of now they want me to pick up the car because they can not duplicate. To me is a matter of safety. I drive by myself with my 3 kids. I don't understand if they are waiting for something major to happen to me and my kids to do something about it. I have a trip planned for this weekend and honestly I don't even know if it would happen due to the insecurity of the vehicle. I have contacted manufacturing and they are doing nothing about it . Also, a bbb claim was done because of the issues with the transmission and there was nothing done about it either. I and getting ready to do another bbb due to the stalling as well.
After dealership replaced transmission at 30,000 miles for improperly shifting we noticed a burning smell and noticed new transmission was slipping and not shifting properly. We called the dealership and was advised that the not get it in to be checked for another week and a half. At 9:10pm I went around the corner about 4 blocks to visit with a friend and left and came back to my home where I noticed smoke coming from underneath the hood. Upoing the hood I saw light from a flame and extinguished it using a garden hose. Minimal damage but fire non the less. Chrysler corporate stated I can not drive it and to let it sit un touched. I have a daughter to get to school and jobs to do that pays my bills. Three days pass I call chrysler again and state I am going to fix the vehicle my self and send them a bill. I tighten the transmission lines they did seem loose. No transmission still leaking. 15 days later still no word from crysler. I have a $28,880 paper weight in my front yard costing me $380 a month. I have called crysler every day for a 2 weeks and all they can tell me is " its in our legal department". No call, no loaner, nothing. An expensive paper weight costing money.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that when the brake pedal was depressed and released, the vehicle accelerated rapidly without warning. In addition, the vehicle sputtered as if it would stall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 4,900.
2 times already I have had to take my car into the dealership because it would shut off randomly while driving. This has happened while on the highway and also while on busy streets. So far I have been able to drift to the side of the road, put the car in park and then turn the car off and back on. The car sputters when restarting and on multiple occasions will stall again. Both times they tried to blame it on the oil change being overdue. The 2nd time I had to have the car towed to the dealership and they stated there was no oil in the car. How a car loses oil if there isn't a leak, I'm not sure. This is now the third time it is happening and based on the car's computer I still have 30% to go before needing an oil change and the car is shutting off on me again randomly. I was at the dealership for the 2nd time less than 3 months ago. I drive in miami and have been lucky that my son was not in the car with me.
Driving to work on hwy in heavy traffic I accelerated up a small hill car jerked then powered down on hwy at 65 MPH I was able to coast over three lanes of traffic and pull off to side of road then noticed service transmission, check parking break, put car in park and then select gear all came on as messages also the traction control light came on. Put care in park and restarted engine all lights/messages still on dash and car would not go into gear for driving. Tried two more times and finally could drive under 50 MPH straight to dealer for service. The check transmission light remained on during my entire drive to the dealership. I had previously experienced acceleration when in traffic coasting and my foot off gas pedal. Also hard shifting multiple times like it was skipping gears when accelerating. Very scary and unsafe situation to be in.
I have received 3 recall alerts on different problems with the car. When I call the dealer they said they can not fix because chrysler has not issued/delivered the parts. It has been over 3 2/12 months since the first recall alert and I have gotten two more additional notices since then. All are safety related issues. Unacceptable.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that while driving at 30 MPH, the vehicle stalled without warning. The vehicle was able to restart after multiple attempts. The failure recurred intermittently. The vehicle was taken to the dealer where the failure was unable to be determined. The contact mentioned that the vehicle computer software was reset but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 1,500.
On tuesday, july 28, 2015 12:12pm on interstate 91-s at 65mph in the middle travel lane, I was surrounded by multiple tractor-trailers. My dashboard suddenly lit up like a christmas tree. I immediately attempted to get to safety. The car's speed dropped dramatically without warning, even when I applied the gas. At least two tractor-trailers just missed hitting me. I narrowly managed to get to the right side of the highway. On friday, july 31, 2015, executive jeep reassured me that the vehicle was repaired and safe to drive. I expressed my concern about it being safe; the service advisor re-assured me that it was. On monday, august 3, 2015, just 7 days after the vehicle failed me, I was en route to work on 91-n I was traveling in the middle lane surrounded by multiple vehicles. Again, the dashboard lit up like a christmas tree. I was almost hit by other vehicles while trying to make my way to the right side of the highway. The car's speed dropped dramatically without warning, even when I applied the gas. For the second time in one week, the vehicle failed in the same manner and I narrowly managed to get to the breakdown lane. Chrysler insists that this vehicle is safe to drive. This is the third jeep cherokee in connecticut that I am personally aware of that has the same defect; this is unacceptable. I purchased a new jeep to be safe; my experience with jeep has been far from that. I am stuck paying of an unsafe vehicle. Narrowly avoiding being killed twice in this vehicle is enough for me.
I bought this car brand new, and have had problems with it starting randomly, locking, and unlocking randomly, alarm going off in the middle of night, (yes, my neighbors hate me) and now my stereo goes in and out..
Tl* the contact owns a 2014 jeep cherokee. While driving at approximately 15 MPH, the vehicle upshifted without being prompted and then returned to original shift without warning. The failure recurred numerous times. The vehicle was repaired under the manufacturer recall, but the failure persisted. The vehicle was taken to the dealer where the failure was undetermined. The manufacturer was not notified of the failure. The approximate failure mileage was 12,000.
Tranmission jerk often, engine something about to shut off, I was at mcdonald drive thur, and the tranmission jerk alot , and engine shut off. This is not my first times that happpen. Went to dealer 5 times and inform them off the problem, they look at it and said there is nothing that they can find. It because they not driving it everyday. This was the worst purchase I ever did. I wanted a acura but wife like the style of the car. I regret getting this car. If I can replace it I would definitly do it today. Worst car ever 2014 jeep cherokee. Or at less a replacement vehicle.
While in drive engine shuts off unexpectedly as a violent jerk from transmission occurs ( luckily at slower speeds) display says "shift to p to select desired gear" goto park and restart is spinning starter solenoid several retries and its like it never happened, took to dealer and reoccurred enroute dealer asked if "check engine light " came on I said no, he claims thats impossible, then showed him the picture I took of dash, same thing 2 days in a row very dangerous imo
Tl* the contact owns a 2014 jeep cherokee. While driving various speeds, the engine stalled without warning. The failure was experienced several times. The contact was able to restart the engine and it resumed to normal operation. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 42,000.
Was driving in very busy town, luckily turning into a parking lot, jeep had lost all power, and was showing engine light, etc light flashing, and traction control was shut off. Got the jeep running again about 15 minutes later, auto zone was next door but they could not read the codes. Had to drive an hour to the closest dealership. Was told there was a recall that needed to be updated, was told to drive it so many miles to reset everything, then sent back on my way. The next day I was putting the required miles on it, it left me stranded on the side of highway with young child, got it to start again and made it back to park it the rest of the day. Next morning drove 1/4 mile down road and it had lost all power again. Called dealership to let them know I was bringing it back, jeep would not go past 3rd gear, almost hit multiple times trying to get off the road. Got to dealership, they told me it is un-driveable after driving over an hour to get there, they had jeep almost 3 weeks. Mileage was around 18,000. Would need to replace transmission, when they finally called to say it was ready, I was told it was bc it needed an oil change...with only 3500 miles on this change(feb2015-march2015). Now(oct2015) jeep shows engine, etc, traction control, after turning at light in neighborhood. Took jeep to new dealership, could not recreate problem, 3 days for diagnosis.
Tl* the contact owns a 2014 jeep cherokee latitude. While driving approximately 15 MPH, the vehicle stalled. Prior to the failure, the battery and check engine warning light illuminated. After the third attempt, the vehicle was able to start. The vehicle was taken to a dealer where it was diagnosed that the transmission module needed to be updated. The approximate failure mileage was 30,946...updated 02/01/16 *bf
The first time it happened was when I was merging onto a highway and the car locked. The steering wheel locked, the breaks locked, and multiple different malfunction lights came on including the engine light and my car saying to check the transmission. I turned the car off and back on, and no lights were on so I drove it to the next exit to get off the highway. As I was trying to get into a parking lot in 5 o'clock traffic, the car accelerated on its own then locked up again. I ended up having to get a new transmission owning the car for less than a month. Since then the car has had random moments of accelerating on its own and when I have reported it to jeep arlington they would say nothing was wrong with my car. Since then, my car has had 3 other separate occasions where it has locked up and/or accelerated on its own and having to get it towed to jeep; all reportedly by jeep having to do with my transmission. One of those times occurred again on a busy state road during 5 o'clock traffic and an officer had to stay behind me until a tow company came.
On september 20th at 5:30 am driving 55mph my 2014 jeep cherokee trail hawk suddenly just shut off the whole car. It restated 45 minutes later and I drove it to minot automotive center. The error messages that came on the dash were "service transmission< service emergancy break,check engine light" minot automotive wrote on their diagnostic paper that code u0402 "implausible data recieved from TCM" and code p0975- shift control solenoid b circuit control performance errors were stored. Dealer updated the TCM and PCM software to version for tsbs 18-031-14 rev a and 21-043-15 they cleared the codes the returned. On september 23 the jeep just died again while driving down hiway at 65 MPH, it restarted an hour later and again took to dealer who promply said it would be 4 weeks before they could look at it. Called jeep/chysler service # and assigned case #27877752 and told someone would call me back. Jeep again died on sept 23 2015 2 more times as the dealer said it was safe to drive and jeep wouldn't pay for a rental. I never was called back from jeep so called them again.this time assigned a case manager who just stonewalls me and never returns calls. Jeeps bright idea was to have it towed 150miles at my expense of $664 to another dealer who wouldn't look at it for 2 months. Car dies again while driving 65 on september 24 2015. If we or the other motoring public live thru this it will be a miracle.
The day after we bought the jeep the check engine light came on ,took back to dealer they reset system. I took in couple months having the jeep for shifting hard , stalling and not much power up hills. They often told me when taking it to dealer they can't duplicate my problem. After taking in to dealer several times on 5/08/2015 they finally replaced my transmission , it had died on me at a busy intersection wouldnt shift and check engine light on. When got my jeep back still had the same problems and airconditioner was'nt working properly. So as of now my jeep back at the dealer for accelerating on its own,stalling,no power, shifting hard and dead gas pedal at times while driving. I have talked with the service manager today and he says they can't fix it if shows no code or he can't duplicate the problem. Thats the story I get when taking it to the shop . I have tried to get them to buy it back and haven't gotten anywhere with that as of right now. I feel that this jeep is so dangerous that I don't wana drive it anymore.
When starting out from 1-2, and 2-3 gears, about 75% of the time one of two things happens.. 1, jerky and hard shifting or 2, does not get gas to the engine until I floor it then it jerks very hard. Every time I took it in, I asked them to look at it. They confirmed the problem but a transmission update did not fix the problem. Still happening at 11,000 miles. Jerks my neck, and worried about getting rear ended.
Was driving home and check transmission and motor lights came on. We pulled over stopped car and turned on and could drive home. Next day with kids in heavy traffic, car just coasted and all lights went on, kids were scared and almost hit by a truck as we pulled over to curve. Restarted car and could drive home but the transmission was jerky. Next morning took to dealer and they found all the faults I reported. They said communication problem and cleaned all leads and said if happend again they would have to contact chrystler direct. Next morning, lights came back on check transmission and pulling out of my garage, almost slammed me into a wall changing gears. Dealer confirmed problem in transmission and ordered a new one under guarantee. I am without a car for at least 3 weeks and dealer said if I had gotten the extended guarantee would have gotten reinbursed for an auto rental after 5 business days of not having car. Really concerned about safety and everyone is fortunate no fatalities yet due to a defective 9 speed transmission design. My car was fine until they did a software update to deal with transmission complains. Really supprised USA government has not recalled the transmission or allow family car owners like myself who thought this jeep was safe with good gas milage to exchange cars or sell back. Have to wait and see if new transmission works or simply replacing one poorly designed part with hanother. Actually liked the car, just now concerned with my family safety.
Tl* the contact owns a 2014 jeep cherokee. While driving 65 MPH, the vehicle decelerated and the engine continued running as the check engine light illuminated. The vehicle was merged to the side of the road, where it was turned off and restarted in order to reset the system which resumed normal operation. In addition, the contact received notification of the federal safety agency campaign id number: 15v461000 (equipment). The vehicle was taken to a dealer, who was unable to diagnose the failure. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that a very strong odor of mold emitted out of the air vents which increased when the air conditioner was activated. The vehicle was inspected by an independent mechanic. The technician was unable to diagnose the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 14,000.
With our 2014 jeep cherokee 4cyl. We were close to a horrible collision. We were merging onto a major highway when the SUV lost power when accelerating and the transmission disengaged. We were nearly sideswiped by a semi!!!!! When giving the SUV gas, it downshifted to accelerate and then all of a sudden disengaged and the SUV felt like it halted forward slowing down to 15mph. It seemed as if the engine and transmission were not communicating correctly. If the gas pedal was softly pressed the SUV would accelerate, however, if the gas pedal was pressed down further, the transmission was just gone! This continued to happen until the car was power cycled off. This is a major safety concern. Brought it to the dealership and they couldn't find anything wrong. I am so scared to drive this SUV now. Please investigate and have a safety update soon!!!!
Vehicle was being operated on a straight and level road at 45 MPH when the dashboard electrical and radio system went dark, and there was a loss of power steering at the same time. In about two seconds, the vehicle restarted without any movement by the driver. She had both hands on the wheel so that she could control the vehicle due to the loss of the power steering. When the vehicle restarted on its own, the normal housekeeping functions occurred on the dash, the radio came back on, and power steering came back. Two lights illuminated on the dash that were not normal. One was the check engine light that came on continuous, and the squigily traction light came on until she was able to pull into a parking lot where she stopped the vehicle and shut the engine off. When she restarted the vehicle, the traction light did not come back on, however the check engine light did come back on in a continuous mode. Vehicle is currently at charlie's dodge/jeep dealership in maumee, oh being diagnosed.
In the wake of receiving my car back after transmission replacement (due to the car shutting down while driving), I turned it on the other day and all the lights on the gear shifter console lite up and stayed lite. I brought my car into jeep and was told that it was throwing a code, some kind of lost connection error but they have no idea why or how to fix it because it isnt doing it any more. This is the second time in 2 months that my car has been in the shop to fix an issue which jeep claims is an oddity to my vehicle and not a known issue.
On 2 occasions,-june and august 2015, parked vehicle on first floor of an entertainment complex and found engine running upon return (first time it ran for 4 hours/ second time for 2 hours unattended).
I purchased my brand new 2014 jeep cherokee with 30 miles. After about 1500 miles it began shifting very hard in low gears jerking , it red lines extremely hard to where it will jolt the jeep and when I come to a stop it would begin raise rpms and accelerate. It would scare me senseless. I took it to the dealership they said that's how it performs and made me leave. 400 miles later the transmission completely blew out going 50 in la traffic. It was on back order for a month. Since then I have taken it in 8 times for the same problem a few times they have updated the TCM now they are saying there is no codes and they cannot duplicate it, even though it does it every single time. The jeep will not know what gear to shift and leave me stranded in intersections before it shifts and peels out. When I break it'll pick up speed it is extremely unsafe and unreliable. Jeep has no fix for it and will not buy it back nor compensate me in anyway this isn't right and they should be forced to buy these be back. Last weekend I took it on a trip going downhill at 60 MPH 2000 RPM I tapped the break and the jeep revved to 5000 rpms also my horn is he hardest horn to push ever it does not work. The service department said its a little harder than normal but they cannot replace it since it doesn't give a code .everyone and their mother is concerned and complains about this issue. One day this thing is going to get me in a wreck. I paid good money for this vehicle I just want something safe and reliable for my family. I wish jeep chrysler however it is would just do the right thing.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that while driving uphill at 55 MPH and towing an rv, the temperature gauge on the instrument panel increased to the hot level. The contact stated that the temperature started to go down after reaching the peak of the hill. The contact stated that the failure recurs every time the vehicle was driven up an incline. The vehicle was taken to the dealer, where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.
After receiving a recall notice, we had the transmission serviced at nw hills jeep in torrington, ct. On may 11. 2015. Friday, july 17 I was driving at about 25 miles an hour. With no notice, the car stopped dead in the road and put itself into park. I could not start or move the car in any way, the mechanic who towed it had to go under the gear lever and over ride the park button. I was on a quiet country road. If I had been merging onto a highway, it could have resulted in a fatal accident. At 25 MPH, I had absolutely no control over the vehicle.
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