Transfer case is not working it says blockage I see alot of of recalls for this piece and I want want to report it for my car as faulty aswell. also now the timing change has to be replaced. This jeep has had multiple issues going on since I have had it for almost 3 years it will be three years in Feb 2022
2016 Jeep Cherokee transmission complaints
Page 12 of 22: complaints 311 to 340 of 638, newest first, as owners wrote them.
My service 4x4 light would come on then off, then on again. Was brought to the dealership, in which I was informed that my PTU is bad and needs to be replaced ($2800 plus to fix). There is a recall on the PTU for the year of my Jeep, but not my VIN. My vehicle has only 41,841 miles on it. I called the federal safety agency hotline and was given an ODI#11439663 to open the investigation. Also had called the Jeep Hotline #800‑992‑1997, in which were no help on this issue.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 55 MPH, the service 4X4 warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (PTU) assembly to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 41,841.
There is a SVC 4WD light on the dash. Upon reviewing the user manual, the SVC 4WD light is not referenced in the manual at all. There is apparently no maintenance or service intervals required for the user (owner). I took the Jeep to the Chrysler Jeep Dealer in Somerset KY, and learned it has a DTC C14A7-97 PTU issue. It appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 Jeeps with a faulty PTU assembly. However, only certain VIN numbers were included. The issue is according to previous posts regarding the SVC 4WD light, as a chronic Chrysler issue indicating the PTU fails to engage with the transmission (hence the light) and the Cherokee could lose all power while being driven. Also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. The problem was between 2014 and 2017 Jeeps. From my perspective, I am totally blown away my particular 2016 VIN was not included in the recall when 17 models were still having the same issue. None the less, Jeep Chrysler said they issued a Star Online Publication on June 11, 2020. The publication indicates for the technician to uninstall the PTU assemble including the actuator, determine if there is debris or damage found in the PTU. Resolution, if no debris or damage found, replace the actuator and reinstall the original PTU. This indicates to me, they are aware they have at least an issue with the actuator. If there is debris, replace both the actuator and the PTU. The dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. If it is indeed a Jeep safety issue relating to the PTU, why is the customer out of pocket on it? Again there is no interval of maintenance required on the owner, so why isn't Jeep taking care of it? Ali, Customer Care Rep explained to me you control. Can you help? TY
PTU Failure. Took vehicle to Jeep dealer. I was told that although there was a recall on the PTU for 2014-2017 Jeep Cherokees, my VIN was not included.
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. The contact also stated that an unknown transmission warning light appeared on the instrument panel. The contact called the dealer where she purchased the vehicle but was placed on an extended hold. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 38,000.
Transmission is failing to function properly. Between gears 1-2, 2-3. I have noticed this when the ESS for the vehicle is engaged, during slow moving traffic, uphill and in reverse. The vehicle is sluggish, won't go forward when given gas, then surges. This has caused issues for my family when crossing busy intersections or coming to slow moving traffic or having to get up to speed adequately. There has been hesitation in the transmission which creates hesitation on the road, resulting in many "almost accidents." I am booking an appointment to have the vehicle inspected by a Jeep dealer. I've contacted the original dealer I've purchased from and they said there was nothing they could do. I have not seen any warning lights, messages or flashes come through on the dash/vehicle. I will be hooking it up to a code reader to determine if there is an underlying code. I have only had this vehicle for two weeks.
Warning light to fix 4x4..... Difficulty finding problem at dealer, required new PTU actuator and dealer had much difficulty getting part into place. Cost approximately $ 1500.
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4-Wheel drive warning light had illuminated on the instrument panel. The contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. The dealer also informed the contact that the vehicle was not included in the federal safety agency Campaign Number: 20V343000 (Power Train). The manufacturer was also notified of the failure and informed that contact that recalls were VIN specific and that the vehicle was not included in a recall. The vehicle remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was unknown.
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
My Jeep Power Transfer Unit (PTU) failed in less than 73000 miles. FCA recalled 67000 Jeep Cherokee for bad PTU. FCA said my vehicle was not under recall category. But FCA do have problem with thousands of PTU and my Jeep must have the same kind of bad PTU.
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
I purchased car new on May 30, 2016. Recently, the vehicle is jerking and I am concerned for safety of passengers and others driving near me. Also, noted once it did not park properly and appeared to move It has now come to my attention that the PTU on this vehicle is recalled for some reason for only some vehicles. The dealership noted last week it requires a new PTU at $3,400 but there are no available parts for some reason. I said thats obviously because there is a very large problem. Please look into this as I am an Uber driver and now cannot afford to work as I am concerned about the safety of my passengers
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
shifter park.. car cuts off when car is idle.
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
My wife, while traveling on the interstate (I35), had a service transmission and engine light come on. The car immediately decreased in speed and performance and became undrivable at highway speeds, She had to limp to the next exit and call and wait for AAA. This was very dangerous due to highway traffic and speeds as well as her being stranded in the middle of nowhere in KS. When we got to the CDJR Dealership they said it was a common, known, issue (fault codes P0887 and C2226) and a software update was required which, by the way, is not free. So $100.45 later the car is "fixed" and we are on our way. This is a known defect (software issue), as identified by the manufacturer, which can be a safety risk to the driver and occupants and should be a no charge repair or recall in my opinion.
PTU. Jeep loses power some times when trying to accelerate and now the Service 4Wheel Drive light is on and according the the mechanic is because the PTU is failing and needs replace. I see there is a recall for Jeep Cherokees between 2014 and 2017 for PTU but I am being told that my VIN is not part of the recall however I am having the issues that are described as part of the recall.
I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn’t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could’ve been a major accident! I’m so grateful I was not on the interstate!
The 4X4 system stop working. the driveline from the front PTU to the rear differential is rotating but the wheels are not! no indication of any failure in the dash board while driving regular road. Under load, when trying (unsuccessfully) to climb a small hill, the 4X4 system gets "heating warning and shuts down. I was advised to take off the 4X4 fuse in order to not increase the damage. Bottom line - my jeep trailhawk is now a regular 2X4 car :-(
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. The manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction W84. The dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction W84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. The manufacturer provided no further assistance and advised the contact to file a complaint with the federal safety agency. The approximate failure mileage was 115,000
For the past couple of weeks I’ve been noticing the car does not react when I press the gas… like there’s a delay In catching speed.., like stalling, last night the “service shifter” light came on and all the PRN&D lights are on and I’m scared for my kids and my safety.
The vehicle started to stop and it was shaking, the car stopped and it wouldn't go into park.Transmission didn't work! The car wouldn't shift!
Trans service shift light. I have a 2016 jeep cherokee trail hawk. Today (5/12/2021) is the third time I've brought my jeep in for this problem. First was on 04/17/2019 @ 17,330 miles. Second was on 02/04/2020 @ 21,917 miles. The third was today 05/12/2021 @29,046 miles. Every time they have to change the bezel and the harness for the transmission shifter. I know this is an issue from researching this problem with other jeep cherokee owners. Jeep needs to fix this problem or pay me every time I have to take off of work to bring my vehicle into the shop.
I started hearing a grinding/screeching sound occasionally that sounded like it was coming from the front drivers side wheel. It was not constant and was not necessarily while doing any particular thing except driving. Sometimes occurred while turning but sometimes occurred while being on on straight away. Took it into dealership and they looked it over and let me know that it was the ptu that was leaking fluid and shards of metal. Then I read online about recall: for 2014-2017 jeep cherokees where the ptu has not been previously replaced, the auto maker's recall number is w47 and the federal safety agency's recall campaign number is 20v343. And unsure why my VIN # would not be included in this recall.
Service shifter light came on and all the lights on the shifter lit up red
Start pushing on gas pedal, car will hesitate before moving, then quickly jumps into gear, jerking as it shifts into each gear.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Jeep Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history