The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. Additionally, the vehicle experienced an unintended rollaway while parked. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 23V302000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 118,000.
2016 Jeep Cherokee transmission complaints
Page 7 of 22: complaints 161 to 190 of 638, newest first, as owners wrote them.
While driving the vehicle engine shuts off or goes neutral and I am unable to keep driving. A message pops up on the dash that says “Shift to P and then shift to desired gear.” Car does not drive after doing this. I have to restart engine twice, both times the engine is delayed to start making a loud running noise. This has happened multiple times while driving all while my young children were in the car on busy roads. I have been lucky not to have been in a major accident yet. I have taken my car into the shop multiple times but they do not know how to fix this. I’ve reported it to the local dealer, they are no help either. New battery, all fluids full, full tank, no warning before the car shuts off while driving. I’ve seen hundreds of posts from drivers of the same make and model have the same issue. I’m appalled there is no recall. This can be very fatal if not addressed.
I had no warnings at all, had driven the vehicle just an hour prior, I go to get in vehicle and start it, I put the gear in drive and the dash board lights up saying service transmission, service brakes, "D" on dashboard blinking, engine light on, when I try and drive forward the vehicle does not move and says to put the car in "P" at "0" mph, when I did that the car starts to roll. The emergency break light is also lit up on dash board and unable to turn it on or off pressing button. I have to turn vehicle completely off to stop it from rolling. When pressing on brake the brake is completely locked up and unable to push it down. The 4WD light is also lit up on dashboard. It also made a loud bang jolt when put in Drive or Reverse. Then put in Park and begins to roll. My safety and others safety is put at risk because of no warning signs of having issues then unable to stop the vehicle from rolling could have caused my vehicle to roll into another car, home or even a person walking by. I am unable to leave my home or drive. I see online this has happened to thousand of other people even when there car was new and they were driving. This could've been so dangerous if I were on the road driving when it happened. Now I am stuck and cannot leave my home. I have had battery disconnected and reconnected and nothing helped. This appears to be an ongoing issue with this vehicle and needs to be recalled and fixed. I had no warning lamps, messages or other symptoms prior to this happening. A/C went out on this vehicle at only 20k miles, had the whole thing replaced. Then started intermittently working on and off. Summer 2023 Had last recall fixed end of 2022 when engine light came on, dealership said it was an engine thermostat that dealership fixed under extended warranty and said they also did a recall fix.
I had to replace the PTU transfer case 4/22. Now there is a recall for the PTU programing. The safety recall states This recall applies only to the above vehicles equipped with a Power Transfer Unit (PTU) (sales code DK4). This repair was $3,800. Can I be reimbursed.
Hi I have a JEEP Cherokee Trail Hawk edition 3.2L 6 Cylinder SUV. The Vehicle has 53,657 miles on it. I recently took it to me Mechanic as the rear Differential was making noise. He recommended I take it to the Dealer due to its low mileage and defective rear Differential. Based on this, I brought it to the Jeep dealer ship in Nashua, NH 03053. They diagnosed the problem of a bad Rear Differential and wanted to charge me $4000+ dollars but could not get the parts. Whereas, I searched and learned that this Rear Differential is backordered by over 700 units. At 53,658 Miles to have a bad rear Differential is insane. If I continue to drive this vehicle on the Highway, at Highway speeds then either I am going to have a severe accident and hurt myself or Kill someone else driving due to a Manufactures defect in their rear Differential. These rear Differentials should be recalled as they are a hazard to the public. Jeep does not care of their defective units, as they state "They are out of Warranty" . My daughter drives this vehicle and she cant get the parts to repair and Jeep doesn't offer anything other than "GIVE ME YOUR MONEY AND WE WILL GET IT WHEN ITS BUILT! These vehicles are unsafe in this condition. If the rear differential seizes up it will be a multi car fatality. Can you please look at this situation and ask Jeep to execute a recall?
In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. I'm currently experiencing this problem now. So I have a message stating service transmission and service break system.
Check 4 wheel drive indicator light came on. Brought to dealership and they confirmed something is wrong with PTU MOTOR. Code C14A7-97. I see there has been recalls for this as it’s a safety issue(campaigned number 23V302000. Vehicle may lose power) but I don’t see any recall information when I input my vin number. If this is an issue with other vehicles why isn’t my vehicle coming up in the recall notice? Please let me know if this can be part of the recall.
No specific incident, but there has been a few times where when I am stopped at a stop sign and try going it goes and then stops in the middle of the intersection, luckily no oncoming traffic was coming either times. Also, my oil cooler I think it’s called has been leaking. I know there’s been a few recalls on the power train: automatic transmission that I was never informed on until now when I logged into my Credit Karma account. Nothing was ever mailed to my house to notify me.
Car losses power while driving, it will turn off. Shift to P and select gear comes up. It also has 4 different recalls that doesn't allow me to register but when contacted dealership they informed me that they didn't had parts for it, they didn't know when the were going to get them because it's in back order, to keep checking at the end of each month to see if the get any. This is not acceptable, as it's not the owners fault. I don't have a drivable car, don't know when it's going to get fix but I still have to make my car payment.
Vehicle losing power, causing transmission to slip. Shifts out of park by itself occasionally. Took to dealership and they said that the PTU would need to be replaced
The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.
Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.
The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to the federal safety agency Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 60,000.
Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.
Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
The contact owns a 2016 Jeep Cherokee. The contact stated while his daughter was driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 20V343000 (Power Train) and 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 80,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to the federal safety agency Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 80,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.
What component or system failed or malfunctioned, and is it available for inspection upon request? I am currently experiencing a PTU error that is a common issue with most jeeps, such as mine. I did a recall check and there is a recall for the same error; however, my jeep VIN does not qualify for it. Nor does it qualify for the extended warranty that is out there for the powertrain unit. This common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. I took it into Jeep and they said a flash update had already done; however, the next step was to install the PTU hard drive. This was quoted between $3-$4k. After doing some research, I discovered that there was a recall for the same part but my VIN does not qualify for it. At the same time I discovered that there is an extended warranty for the PTU; however, my VIN does not qualify for it. How was your safety or the safety of others put at risk? There has been a decrease in power when accelerating, especially when driving on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it into my local jeep to get it diagnosed and they confirmed it is a PTU error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, just Jeep. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is a "SVC 4WD" light that was turned on when this started happening.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 45-55 MPH, the message "Service Four Wheel Drive" was displayed. Additionally, the contact stated that the failure recurred while attempting to engage the 4WD mode, and the vehicle failed to respond. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 127,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “4wheel drive unavailable service required”. The vehicle was taken to an independent mechanic where it was diagnosed that the PTU failed, and the contact was informed that the vehicle was included in the federal safety agency Campaign Number: 23V302000 (Power Train). Additionally, the contact stated that while driving at an undisclosed speed, she heard a clunking sound at an undisclosed location of the vehicle then the vehicle decelerated while the accelerator pedal was depressed. The dealer was notified of the failure and confirmed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
My Power Train Unit has failed to work properly and needs to be replaced. Several years prior to this occurring, my transmission kept skipping, jumping when I would accelerate from a stop, every time I took my vehicle to the dealership for this problem, it would not happen. They said, unless they personally witness this problem first hand, they could not repair my vehicle. My extended warranty has now expired. I believe the transmission skipping was the beginning of my PTU problem.
I have a 2016 Jeep Cherokee with a bad driveshaft and bad PTU that’s been recalled on most Jeep except for mine. I don’t understand why it wouldn’t be every Jeep included in that recall since obviously my Jeep should of been included with the PTU going out on it. It’s definitely not safe to drive like that. My neighbor who is a certified mechanic looked at it to confirm the issue. The first warning I had that something was not right with it is the service 4 wheel drive light kept coming on and off then started making horrible noises.
PTU has failed and there is not 4wd or rear wheel drive. Dealer flashed but didn’t replace the PTU.
-The transmission will, on occasion, shift hard and even slip to the point where it stops moving. -It is available for testing and inspection. -Our safety was jeopardized when, while making a left turn in a high traffic situation, the vehicle stopped moving when attempting to change gears. The rpm climbed significantly, but the vehicle slowed to a stop and finally the transmission re-engaged and I could complete the turn and fortunately the driver of the oncoming car was able to avoid colliding with our vehicle. I have experienced this problem of the transmission not engaging on several occasions since the first time which occurred on approximately August 1st 2023. -My repair shop test drove it but couldn’t get it to slip.No other inspections have been made. - I didn’t see any waning lamps.
Keep makes a loud grinding noise when I turn right or left. Sounds like it’s coming from the back & underneath. Took it to a mechanic & he checked every thing. It’s not the brakes. He couldn’t figure out the problem. I’m scared to drive it. Don’t want to have the bottom fall out; which is what it sounds like is going to happen. There are recalls that sound like what the problem is but of course they aren’t for my car.
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