1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Jeep Cherokee acceleration complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can’t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don’t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn’t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it’s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!
While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It’s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.
The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.
There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.
When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.
Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.
Shifter lights up in red and it flashes a warning sign of "service shifter."
The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.
While driving on hwy 395 traveling north from spokane, wa, with cruise control set at 60 MPH, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 MPH when I finally got the cruise control to disengage by pressing cancel again while braking. This is the second time this has happened. It's very scary. I'm afraid to use the cruise control in my car.
Electrical system: wiring details issued june 4, 2018 recall id 299936 the federal safety agency campaign #18v332000 vehicles affected 4,815,661 component affected electrical system: wiring power train: driveline: differential unit details issued july 14, 2020 recall id 314017 the federal safety agency campaign # 20v343000 vehicles affected 67,248 component affected power train: driveline: differential unit wheels: rim details issued october 13, 2017 recall id 269528 the federal safety agency campaign # 17v543000 vehicles affected 22,242 component affected wheels: rim
Gas pedal will stop working while driving not allowing me to accelerate the jeep. I have to pull over, power off the jeep, and wait about 5 minutes. After waiting, I have to hold the key in the start position until the jeep turns on which ranges anywhere from 30-190 seconds to do. There is a recall for this specific issue but my car is not covered. I believe that the recall should be expanded as it does not fully cover the vehicles affected. This has now happened 6 times over the last 2 months.
'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.
Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose
Tl* the contact owns a 2017 jeep cherokee. The contact stated that the service shifter warning light and several other unknown lights on the gear shifter were illuminated while driving. The failure recurred sporadically. The dealer was not called. The manufacturer was not made aware of the failure. The failure was neither diagnosed nor repaired. The failure mileage was approximately 42,000.
Shifter error then turns off randomly. Especially on turns
Tl* the contact owns a 2017 jeep cherokee. The contact stated that while his wife was driving at 25 MPH and making a left turn, the vehicle ceased with the service shifter warning message illuminated. The driver pulled to the side of the roadway. After approximately an hour, the vehicle restarted and the driver drove to the residence. The vehicle was taken to homer skelton chrysler dodge jeep ram located at 7661 us-51, millington, tn 38053, (901) 872-0195, to be diagnosed. The contact was informed that an unknown computer needed to be reset. The computer was reset however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 37,000.
I was driving down a side road, going about 20mph when it was like my jeep shifted into neutral. It completely stalled. The battery light flashed on the dashboard and a message popped up that said vehicle must be in gear, alternating with a shift to park or neutral, press brake to select gear message. I was able to swing it into a parking lot where I put it in park but the error wouldn't go away and when I shifted back into drive and hit the gas pedal, it wouldn't move. I shut the engine off and when I tried to restart it, it wouldn't start. I sat there for 15 minutes before it would start back up. I was able to move forward with no warning lights and drive the approx 2 miles home.
While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart. This has happened 3 times in the last month ( april). Is there a recall for this. I've looked into this problem and there are several complaints of this same issue.
This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My jeep tends to have hard shifting once this occurs. I then have to stop, turn my car off and turn it back on. (the pictures I'm attaching are from last week. However, this has been happening for awhile)
The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 MPH (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 MPH and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (west hills chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.
At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.
Car stopped on me and keeps doing it before it does it says service shifter I have contacted jeep , I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.
Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.
Tl* the contact owns a 2017 jeep cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.
Crusie control does not maintain set speed level. When speed is set, the cruise control will rapidly increase by 10 to 15 MPH. The speed set point did not change, but the car increases in speed. It did not return to the set point. The cruise control is able to be disengaged.
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