We bought this car used, so no longer have a warranty first of all... But 3 times so far in this little amount of time, the dash will light up & then "service shifter" pops up. It will not go off until you turn your car off...which if your driving down the interstate, you will have no access to your speed or anything. I looked it up, & our car is not the only one to do this...& dealerships claim they have never heard of it.
2017 Jeep Cherokee transmission complaints
Page 17 of 23: complaints 461 to 490 of 653, newest first, as owners wrote them.
Service shifter warning. Stationary, or in motion. Warning can't be fixed and blocks readout.
Service shifter light and not covered under power train warranty.
The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 MPH (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 MPH and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (west hills chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.
Getting a service shifter light coming on while driving on both highway and city streets while moving. All the shift positions light up on the gear shift and the main display shows "service shifter". After research, I find many many complaints of this same problem on multiple jeep cherokee message boards online. Many stating that it comes back after "repair". Https://ca.cargurus.com/cars/discussion-t68742_ds990296 first occurrence was in november of 2019. No rhyme or reason to when it happens.
While in motion, a service shifter notification pops up. At the same time, all of the gear indicator lights next to the gear shifter light up. Over the past 3 weeks this has happened 4 times, 2 of which have occurred in the past 2 days and 66 miles apart. I've attached photos of the notifications from the 2 most recent occurrences, along with a photo of the illuminated gear indicators. A quick internet search revealed this is a very common issue with this vehicle with hundreds of complaints across various jeep forums.
Service shifter light came on and gear shift lights are all red,p,r,n,d during motor operations turning/pulling into my neighborhood. Approx. Speed was less than 20 MPH. Upon shifting to park and turning the vehicle off and then back on the error message disappears and shifter lights are no longer red. Has happened three (3) weeks in a row on wed, wed, and tues at approx. 5:45 pm. Service appoint scheduled tomorrow 02/19/20 with the manufacturer. Approx. Mileage on vehicle when error first occurred was 43k. Was told the power train warranty may not cover the issue. Researched online and found numerous individuals expressing the same exact issue, particularly after 36k miles.
At random times while driving the "service shifter" will show on my dashboard. In order for me to get this to go away I have to pull over and turn my car off to reset the message. This does not guarantee the message doe not come back. This message will show up while driving on the highway or city streets.
The vehicle has had multiple problems since my purchase date issues with the sunroof which has continued to persist, as well as a strut, hub, strut assembly, electronic parking brake and also now that I have taken it in there are more problems arising and now I have a check engine light on service all brake system lights on and light and traction control light on and also a 4wd system unavailable light on after taking it in to get fixed and the dealership fixes one problem and more keep arising! The vehicle was parked and then when I turned it back in that's when the parking brake would not disengage and then the sunroof and popping sounds were happening while driving. The transmission issue is when I am driving it is shifting way to often and shifting very wonky. Then also when shift the transmission into gear it doesn't engage and then when it does it litterally could through you forward in your seat when it finally engages.
At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.
Tl* the contact owns a 2017 jeep cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter warning light illuminated and the vehicle stalled. The contact pulled over and attempted to restart vehicle. Several warning lights on the instrument panel became illuminated. The contact was unable to restart the vehicle. The contact stated that the it seemed as if the vehicle was out of fuel even though the fuel tank was full. The vehicle was towed to griffin motors company 11031 perry hwy, meadville, pa 16335 (814) 336-2161, where a diagnostic test was still pending. The vehicle was not repaired. The manufacturer was not contacted nor notified of the failure. The failure mileage was 21,000. The VIN was not available.
While driving I got a 'service shifter ' message and all the lights on my shifter were lit up. I pulled over turned the car off and it went away. It happend again after my oil change at the dealership. It goes away after I restart the car but seems to be a safety problem but the dealership didn't think so. No message or lights after I restart but it has happened more than once.
The service shifter warning has come on multiple times over the past year. We have taken it to the dealer and have been told they can not find anything wrong. This has happened while driving at random speeds and driving conditions. It is now happening every time the jeep is driven, sometimes before we even get to the end of the driveway.
"service shifter" error showed up on display while driving on expressway. Display was completely locked up and couldn't clear error. All of the shifter lights turned on. Had to turn engine off and back on to reset.
Driving down the rd service shifter light comes on , then pull over put car in park then the car just turns off in the middle of the rd. You have to crank and crank to get it started back while in the middle of the rd. I almost got run over on the highway where the speed limit is 65. I'm scared to drive my car for the fear of causing a accident and getting killed. I have a 8 year old daughter that o transport daily. This is a safety issue and lots of others are having this problem when I googled what my car is doing.
Service shifter warning comes on along with all prnd lights by gear shift while driving on city street. 32k miles on vehicle
Service shifter appeared on dash display and all indicators on shifter lit up. Vehicle had just been started upon leaving work. Vehicle was stationary. All indicators reset after turning vehicle off and back on after drive 5 miles.
On january 18 2020 I was driving and after only a mile from home, coming to an intersection yielding to go left, my car completely without warning stalled in the middle of an intersection. I tried to re-start and took about 10 minuets get it to restart. I was driving the mile home when then I got a 'oil pressure low light'. I did an oil change that afternoon to find my car only had 2 quarts of oil remaining. My car is burning oil. I do regular oil changes. There are no leaks. I had no warning from my car that my oil was low. Although the feature to turn off my car worked properly in the event oil is low, my car is burning a large amount of oil and not giving me a low oil warning before turning off my car. This could have been much worse and happened on the highway which I generally travel. These model cars need to be fixed from burning oil and drivers alerted to when their oil starts to become low, not just shut off in the middle of the road.
Tl* the contact owns a 2017 jeep cherokee latitude. The contact stated that while driving at various speeds the service shifter warning light illuminated. The contact pulled into a parking lot turned the vehicle off. Roadside assistance was contacted and the vehicle was towed to the dealer (midstate auto group inc 810 washington st, auburn, ma 01501, (508) 832-8886) to be diagnosed. A diagnostic test was performed however, the mechanic was unable to duplicate the failure. The dealer test drove the vehicle for about 5-10 miles but was still unable to duplicate the issue. The vehicle was not repaired. The failure was intermittent. The manufacturer was made aware of the failure. The contact was informed to have a second diagnostic test performed which was still pending. The failure mileage was approximately 33,406.
Over the past few months, I have intermittently received a message that says "service shifter" on my 2017 jeep cherokee while my vehicles is in motion. This condition has occurred at completely random time while I have been driving. During this condition, the p, r, n, d shifter lights are all lit up red. Each time this happens, I am able to turn off my engine, and then restart it to clear the message, but I am extremely concerned about the safety of this vehicle as I fear I will suddenly lose control of my vehicle.
Upon starting the vehicle, the service shifter light turns on and wont shut off. I have to turn the car off and on again to get the message and shifter to reset. Sometimes, it will keep going into service shifter for multiple tries before the shifter will eventually work and drive. It has happened both when stationary when I first get in to drive and also while driving down the road. I have to pull over and turn the car off and on again to be able to drive again safely. This has been happening on and off again for at least 6 months. It will happen multiple times over the course of several days and then not happen again for a while.
When driving at highway speeds I am not getting all the speeds out of the transmission. At 75 I'm a close to 3,000 RPM, when I put it into manual mode to see what gear I am at it will display I'm currently at 6th gear. Where is 7,8,and 9th?
After roughly 38,000 miles the vehicle will occasionally display a "service shifter " warning. The error persists until the vehicle is restarted. I plan on taking the vehicle to a dealership as soon as I am able after reading other owners with this warning have had severe issues with their vehicle changing gears without the drivers input.
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.
Transmission will not upshift and engine check light on. Vehicle has 13,000 miles. Second time this has happened. First time no resolution at 6500 miles. Problems related to wiring harness this time according to dealer, apparent common problem but no recalls..
A service shifter message appeared on the dashboard. The gears (pdnr) light up all red. This occurred while driving on the highway. This also occurred on christmas day while traveling on the highway.
Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. This problem is rampant among 2017-2018 jeep cherokees!! The dealers are unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ' and the problem always returns! The website https://www.cargurus.com/cars/discussion-t68742_ds990296 alone contains the stories of over 80 jeep cherokee owners who have this ongoing problem. Imagine how many jeep owners across america are suffering with this issue! Jeep replaced the 2014 shifters that were recalled (the ones that killed star trek actor anton yelchin in 2016) with this new shifter - and this one is just as bad! These vehicles must be recalled!!
Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.
Tl* the contact owns a 2017 jeep cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.
Service shifter warning appeared while driving. All gear indicator lights near shifter illuminated red. This occurred during traffic on highway around 30 MPH.
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