The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800‑334‑9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2022 Jeep Compass driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 21.
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by the federal safety agency Recall # 23V‑576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.
Vehciel frequently jurks will driving in low speed ; this issue is sinec I bought the car new. Front collision 💥 light comes off automatically and I have to reset it manually. Also the AEB light came off for no reason.
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
While driving, my dash went out completely. I can’t see how fast I’m going, or any information concerning my car.
Greetings, There is day time dash dimming issues, and unable to adjust manually. Anti collision feature randomly turns off while driving. Auto on and off feature for fuel economy has not worked in 14 months. Finally, a hard gear jerking event occurs when traveling at slow speed that feels like being rear ended by another vehicle. Not feeling safe with this Jeep. Dealer had the vehicle for week to tell me these are known issues with no remedy available. Please help!
Screens in vehicle have dimmed and are unable to brighten. It’s impossible to see while driving during the day. I have run out of gas on the highway, and almost caused an accident. My vehicle also automatically breaks and sounds an alarm as if I have had a collision, and almost caused another accident from being rear ended. Thankfully, one of the issues has been resolved and the dealership is fixing it (although my VIN number was not included in the recall at this time). I’ve developed a fear of driving on the highway now so be cautious of purchasing until all these issues have been resolved.
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
The digital display that appears dim during daylight and full sun, rendering the fuel gauge, cruise control, and safety features useless during the day.
Over the past several months vehicle has been repaired four separate times by dealership and issue keeps recurring. Forward collision sensor, blind spot indicator, and active lane assistance intermittently malfunction creating unsafe driving situations that have almost caused several major accidents involving multiple vehicles. Examples of near misses of collisions include forward collision activating incorrectly when there aren't vehicles or objects in front of vehicle when turning through intersections and brakes are applied stopping vehicle from safely clearing intersection from oncoming traffic creating a potential collision from on coming traffic when unable to accelerate to avoid impact. Other times forward collision sensor has malfunctioned by activating during highway driving when it activated and applied brakes without reason causing vehicle to impede flow of traffic and abruptly stopping vehicle causing vehicles from behind to slam on their brakes and swerve into on comming traffic to prevent rear-end collision. Sensors randomly display on dash indicating malfunction and repair needed. During repair service at dealership they follow manufacturers recommendations and are unable to replicate malfunction during test drive so vehicle is returned. Within a week sensors intermittently continue to malfunction with no solution creating more potential traffic safety issues.
The vehicle makes these noises at times. Seems like the brakes at times then it drives ok. Took it in to the dealership they say nothing is wrong with the vehicle. Went to pick up my daughter. Had music on inside the SUV couldn’t hear the noise seems like. She said, the vehicle was sounding loud before I pulled up to get her. I observed the sounds from underneath the vehicle a week after I purchased the vehicle. Each time I take it back to the dealer. No sounds. I’m afraid to drive this vehicle. They think I’m lying at the dealership. I’ve been to the dealership for the headrest twice and the sounds. The warnings are not that great on the vehicle either. They work sometimes.
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the federal safety agency site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Forward collision sensor kept turning itself off, now my vehicle is telling me to service my headlights, 4WD, airbags and other sensors. Vehicle has also turned off while driving and deployed the AEB when driving. Have taken it to the dealership twice. Dealer contacted the manufacture which they were unable to determine the issue.
since new collision avoidance/other safety features will just shut off was in for service several times to correct problem finally jeep got involved for latest software update 4 days later system failed again set up another appt with jeep/dealer unfortanetley vehicle was involved in collision with school bus prior to appointment. i could sometimes be able to turn system back on thru touch screen and sometimes would not allow function to be reset i had reset feature after last failure but it failed again and as previous just randomly while traveling had system been functioning as intended it would have avoided this collision
Ever since I got my car back in about June of 2022 my safety features randomly turn on and off. For example. My active lane management symbol pops up randomly and sometimes it takes days for it to go off. Also I will always have my front collision warning off symbol on. I don’t manually turn it on and off. The car does it itself. Then I will sometimes get a pop up on the dashboard that says auto high beams are disabled. Service required. Also the orange lights on the side mirrors will sometimes stay on permanently and they don’t work. Then lastly sometimes the volume of the car randomly goes out. I have tried to have this serviced but jeep refused. They made me take it to an auto body shop. The auto body shop thought it was a calibration issues of the safety sensors. So they tried a reset and realignment and that didn’t fix the issue. I feel like this issue is very unsafe because these safety features aren’t consistently on. They randomly go on and off. It will be nice if someone can help me with this concern. Thanks
Please see uploaded documents for a personal account of all issues on the 2022 Jeep Compass. Yes, it is available for inspection. No warning indications prior to incidents. I went to dealership & they are aware of issues with the mechanical & electrical system, however they did not offer any resolution. No, the vehicle has not been inspected by the manufacturer or anyone else. The issues began within a few days of being bought on 9/12/22. The incidents are random, ongoing, and increasing. No, the issues have not been reproduced or confirmed by anyone. I live 2 hrs from the dealership, however I have made numerous trips to them & on 1/24/23 did make them aware of the problems in writing. I have tried returning the vehicle on several occasions. No one would work with me, return phone calls or emails. They did agreed to a trade but with a $10,000 charge for trading this vehicle in for another one just like it but cheaper cash price of $32,595. That was 9/22/2022, 10 days after signing the contract. However I have been calling & email the salesman & business manager from day one. I am convinced they sold me a Lemon & are preditory lenders considering how they have treated me. The salesman tore the window sticker off the Jeep, waded it up & threw it away the night it was bough. He also did not give me my trade in license plate, or my extra key fob to the new vehicle. I have since gotten the key fob on a trip there. The license plate is gone. I have called & went by numerous times with no one willing to work with me concerning the Jeep on all situations. I have since learn Base MSRP is $26,525. My contract was written for $38,864 in total. Cash price was $35,305. They also financed a down payment through a credit card company when told I had no down payment of $3,000, which is a separate payment. I am not sure this is where I complain about Preditory Lending but I thought it wouldn't hurt to share my situation considering the issues I am having with the physical vehicle.
I have 3 issues with my vehicle: 1. Whenever I am in my vehicle for more than 20 minutes the radio starts to fade out and eventually all sound on the vehicle is muted. This happens every time I drive the vehicle for more than 20 minutes an can only be resolved by shutting off the vehicle for an extended period. 2. I was driving on the highway at 65 mph when my car suddenly started braking and nearly caused a rear end collision with the vehicle behind. I tried to continue pressing the accelerator, but the car was not advancing. Fortunately the vehicle did not come to a full stop and I was able to recover. 3. Just the other day my vehicle started to display a light on the dashboard that has warned me that the Forward Collision Warning system is now off. None of the above issues have yet to be inspected by the dealership. I have an appointment on February 3rd. It was very difficult to find a dealership with availability. My vehicle is available for inspection upon request. All these problems appeared within the first 5-days of owning the vehicle.
2 issues 1 - false positive AEB while driving with no obstacles around on a rural road (speed and mileage below) 2 - backup camera delays, sometimes well into a reverse drive
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