Jeep Compass door locks problems

Filed Feb 3, 2025 · Electrical · VA

Two recurring issues that happen at the same time. The auto stop/start feature stops working. Error message "Stop/Start Unavailable Service Stop/Start System" is displayed. If this were to happen at a traffic light, the failure to restart the vehicle could cause accidents. At the same time, the door locks become inoperative in one of several ways. They may not unlock by using the in-car button on the door. At the same time, using the key fob may or may not unlock the door. If you are outside of the vehicle, the key fob may not unlock the doors. If you are in the car when it happens, you may be trapped. That is an obvious safety issue. If you are trying to lock or unlock, using the key fob, from outside the car and the door locks are not responding, your safety can be compromised by not being able to enter the car in a dangerous situation. These issues have been confirmed and reproduced by a Jeep dealer on three different occasions in less than two months. They have replaced both car batteries. The door lock assembly has been replaced three times. The Body Control Module has been replaced three times. The latest failure was on 2/2/2025.

Filed Oct 14, 2024 · MA · 1 injury

Attached is a work order request for a defective door handle on my Jeep Compass. The driver side door handle we have determined is wrapped in metal and is delaminating. It has caused a hand injury to my daughter due to the wrapping on the door handle coming apart and being extremely sharp. We have taken the car to our local dealer for inspection and they have verified that this is not normal and we believe the part is defective. Additionally, the passenger side handle is starting to do the same. This is a dangerous defective part and attempts to correspond with Jeep/Stellantis have been completely ignored.

Filed Jan 2, 2024 · Engine · PA

Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!

Filed May 28, 2023 · Acceleration, Driver assistance · VA · crash · 1 injury

On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.

Filed May 26, 2022 · Electrical · PA

The wire behind screen gets too hot and none of the controls work. It overheats the screen and it won't turn on. Also it took 15 minutes to unlock the doors more than one time. Something with the lock mechanisms is faulty. In the cold winter the doors won't unlock and open . Very poorly designed. I love this jeep but don't have the money to fix ALL of these issues. It has really low miles too.

Filed Sep 25, 2021 · Driver assistance, Electrical · MO

I have had several lights flash on my dash (I have videos) and car would not start without a jump start. I took it to a dealership that told me I needed two new batteries (needing these because the vehicle ruined the two I had). I took my vehicle to a battery store for them to install batteries, as soon as I left the pull over safely the car is going to shit down came on, on highway I finally found a place but not before the car started putting several warming lights on and check engine light on again, then lurching slowing to no acceleration and stopping in the middle of the road no power, none not even enough to power the door locks. This is the 3rd attempt at fixing this issue without any help from Chrysler that my Vin should be included in the U87 recall I have the same engine and problems. The dealership (Victory Chrysler Dodge Jeep Ram) refused to actually fox the issue. Then told me because I did not buy the Mopar brand batteries that why my vehicle nearly killed my family, AGAIN.

Filed Aug 27, 2020 · Body · 34,500 miles · NY

I believed I had locked my doors on 2 occasions using my electronic key fob. The car beeped and lights flashed indicating that the doors were locked. Twice after thinking doors were locked I was robbed of approximately 55.00 hidden in my glove box and center console. After 2nd time, upon investigation of the locking procedure I was able to determine that all doors except driver's would lock but not driver's even though upon walking away the indicators showed that all doors had locked. Even when in car hitting the lock button on inside of door locked all doors but driver's. I had to use key on outside to finally lock door and manually move button on inside of door to get it to lock. I believe this to be a safety issue because believing vehicle is locked when in fact it is not allows for assault or car jacking of me while stopped. It has already cost me money and time and it makes the door unsafe if ever hit on the side where that door is located because of less strength in the door. Car under warranty but upon fixing it dealer states that window motor for that door also needs attention but no parts available at this time. I will be leaving on a 500 mi. Trip tomorrow without the ability to lower my window another possible safety issue.

Filed Apr 22, 2019 · Electrical, Engine · 7,500 miles · PA

Tl* the contact owns a 2018 jeep compass. The contact stated that the vehicle failed to start when the remote start feature was pressed on the key fob. Also, the auto stop indicator remained illuminated even when the feature was set to off. The contact also stated that there was a coolant leak and the emergency brake warning indicator was illuminated while the vehicle was being driven. In addition, the automatic headlamps were illuminated and, when using the remote start feature in cold weather, the heated seats would not operate and the defroster would not activate. The contact was concerned that cold air from the air conditioning unit would be activated instead. The vehicle was taken to griffin motor company (located at 11031 perry hwy, meadville, pa 16335, (814) 336-2161) to be diagnosed. The contact was informed that there was no evidence of a coolant leak. The mechanic was also able to use the remote start feature to start the vehicle. There were no repairs performed on the vehicle. The manufacturer was not contacted. The approximate failure mileage was 7,500. *bf consumer stated rear wiper,door lock and remote sporadically works. Also, fluid release just under engine area and auto stop (engine) function as well as emergency brake and electrical system malfuction.

Filed Apr 12, 2019 · Brakes · 16,000 miles · TX

Tl* the contact owns a 2018 jeep compass. The contact stated that the electronic parking brake failed and caused the brake to stop the vehicle without warning. The vehicle was taken to weststar autoplex (401-403 interstate 20 frontage rd, monohans, tx 79756) where an unknown module was replaced; however, the failure recurred. The vehicle was taken to blake fulenwider dodge (1310 e main st, eastland, tx 76448) where they replaced the front driver's side door latch, but the failure recurred. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 16,000.

Filed Dec 1, 2017 · Airbags, Electrical · 38,000 miles · CA · fire

Tl* the contact owned a 2013 jeep compass. While driving approximately 45 MPH, the driver saw flames in the rearview mirror. There were no warning indicators illuminated. The vehicle was pulled over and the driver saw flames underneath the hood. The driver attempted to open the hood, but was unable to do so. The fire department was called, but before they arrived, there was a loud explosion and the vehicle became momentarily engulfed in flames. The vehicle was totaled and the remnants were towed to a tow yard. A fire report was filed. There were no injuries reported. The dealer was contacted (california motors, santa ana, ca, 714‑515‑6100) and stated that there was no recall. The manufacturer was made aware of the failure and stated that an investigator would be sent out, but no one showed up. The contact did not receive notification of the federal safety agency campaign number: 16v668000 (seat belts, air bags). The failure mileage was approximately 38,000. *tt consumer stated jeep/chrysler instead of taking responsiblity for a malfunction on the 2013 jeep compass that engulfed in flame and could have trapped my son inside after the doors wouldn't open as also effected my credit amongst the other problems caused by the event. Updated 8/24/18