2021 Jeep Grand Cherokee L steering problems

Filed Oct 27, 2026 · Steering, Suspension · MD

STELLANTIS SPECIAL INVESTIGATION # 98439287/FOLOW UP FOR the federal safety agency COMPLAINT # 11769254/STELLANTIS CATASTROPHIC STRUCTURAL FAILURE / RECALL REMEDY FAILURE: - The front wheel and upper control arm completely separated from the steering knuckle while driving on the road. On October 5, 2026, while driving on a public road, my 2021 Grand Cherokee Limited suffered a catastrophic structural component failure where the wheel and upper control arm completely separated from the steering knuckle, causing an immediate and hazardous loss of steering control. This exact failure matches the critical safety components covered under an active manufacturer safety recall 10B/the federal safety agency 24V‑132. The recall was repaired at the dealership on 08 July 2024. Despite the component failure matching an open safety recall, Stellantis is stonewalling the recall remedy. Stellantis corporate customer service is improperly misclassifying this life-threatening structural failure as a standard parts warranty issue rather than a safety recall failure. Consequently, they have denied the provision of a loaner or rental vehicle, leaving me without safe transportation. Furthermore, the manufacturer is failing to act with any regulatory urgency. The vehicle has been held at two separate authorized Stellantis dealerships since the date of the incident (October 5, 2026). While Stellantis has opened a Special Investigation Case (Case Number: [98439287]) the inspection is not scheduled to proceed until November 3, 2026—nearly a full month after the on-road failure occurred. I am requesting that the federal safety agency's Office of Defects Investigation (ODI) immediately investigate Stellantis for a failure to properly administer and execute a federally mandated safety recall remedy, deliberately delaying a critical safety inspection, and misclassifying a catastrophic on-road structural failure to avoid corporate liability and consumer safety accommodations.

Filed Oct 25, 2026 · Steering · MI

While driving my 2021 Jeep Grand Cherokee L at approximately 45 mph on [XXX], I unexpectedly lost electronic power steering assistance. The steering became difficult to control, creating a serious safety hazard. I was fortunately able to maneuver off the roadway, but this sudden failure could have resulted in a serious collision, placing myself and other motorists at risk. Multiple dashboard warnings appeared during the incident, including “Service Power Steering,” “Service Electronic Stability Control,” “Auto Park Disabled,” and “Park Brake Temporarily Unavailable.” I had not previously experienced a loss of power steering assistance. The vehicle was inspected by an authorized Jeep dealership, which diagnosed an internal electronic power steering rack failure and recommended replacement at an estimated cost of $4,000. The dealership also identified a parking-related electronic module that was not communicating properly and required additional diagnosis. Both the main and auxiliary batteries were replaced, but the warnings persisted. Within three days, the dealership reported that the newly installed auxiliary battery was nearly discharged, raising additional concerns about possible electrical system malfunctions. I am the original owner, having leased the vehicle new and subsequently purchased it. The failure occurred at approximately 82,000 miles. I am also aware of the federal safety agency Recall 23V‑352 (Jeep Recall 58A), involving the intermediate steering shaft, although its relationship to this failure has not been established. The vehicle has been inspected by the dealership, which submitted a goodwill assistance request to Stellantis. The failed component’s availability for further inspection has not yet been confirmed. I am requesting investigation of this unexpected loss of power steering assistance while driving, given the significant risk of a serious accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 6, 2026 · Steering, Suspension · MD

Driver side wheel came off steering control arm and laid to the outside of wheel week while pulling out of business parking lot onto busy 4 lane highway. Vehicle had the upper control arm to steering knuckle pinch bolt replacement to both sides recall (10B/the federal safety agency 24V‑132) completed on 07/08/2024 at the Jeep dealership where the vehicle was purchased. Milage at time of repair was 55,615. Milage at time of part failure was approximately 94,500. This part failure could have cause a major accident with bodily injury or death. There were no warning signs prior to part failure.

Filed Sep 25, 2026 · Steering, Suspension · MA

I am the owner of a 2021 Jeep Grand Cherokee L. I received notification of Safety Recall 89D, the federal safety agency Campaign 26V‑562, regarding a rear coil spring that may not be correctly installed and could detach from the vehicle while driving, creating a road hazard and risk of crash or injury. I contacted my dealership to schedule the repair. I was told the recall remains open and is listed as "Incomplete, parts unavailable." The dealership was not able to give me any timeline for when the replacement parts would be in stock, and I have received no communication from the manufacturer with an estimated repair date. I have no indication from Jeep as to when parts will be available to complete this repair. This is a serious concern for my family. I am the primary driver of this vehicle, and I use it daily to transport my two young children to school and other activities. Knowing that this vehicle has a documented defect that could cause a rear coil spring to detach while driving, with no timeline for repair, is deeply distressing to me as a parent. My children's safety depends on this vehicle functioning correctly every time we are on the road, and I should not have to choose between driving a vehicle I know has an open safety defect and finding another way to transport my kids indefinitely. I am filing this complaint to formally document that this recall remains open with no parts available and no manufacturer timeline, and to ask that the federal safety agency take into account the real safety risk this poses to families with young children who have no choice but to continue driving these vehicles while a fix remains unavailable. Vehicle: 2021 Jeep Grand Cherokee L Manufacturer Campaign: 89D the federal safety agency Campaign: 26V‑562 Dealership contacted: Quirk Jeep - Braintree MA Date of dealership contact: 9/25/26

Filed Aug 26, 2026 · Steering, Suspension · MA

The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.

Filed Jul 17, 2026 · Steering · TX

Power steering failed. It is currently at the dealership having the rack and pinion replaced.

Filed Jul 14, 2026 · Steering, Suspension · NY

I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved

Filed Jun 26, 2026 · Electrical, Steering · NY

While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 10, 2026 · Steering · NV

After the vehicle was parked on my driveway overnight, I started driving and i got this Steering warning lights Service power steering messages Multiple electronic systems glitching at the same time I had to stop in the middle of the street because the steering wheel was super hard. I was not able to turn any way. after a few minutes I turned off the vehicle and called the dealership to see if there was anything I could do. A temporary fix after restarting the car happened and I was able to take it nd have it looked at, but they wanted to charge me $250 to do an inspection.

Filed Mar 10, 2026 · Airbags, Electrical · FL

I am reporting a failure of the Steering Column Control Module (SCCM) in my 2021 Jeep Grand Cherokee L Overland. The failure is manifesting as an error message saying "service transmission" and the code that it is throwing says that the paddle shifters are overheating. This component is identical to the modules currently under Safety Recall 36B (the federal safety agency 24V‑199) and Equipment Recall 15B (the federal safety agency 24E-025). The manufacturer has admitted that these modules possess an internal weld defect that prevents the driver’s side airbag from deploying in the event of a crash. Despite the clear safety risk and the fact that this model year/body style (WL) is the primary population for this defect, the manufacturer (Stellantis/Jeep) refuses to cover the repair, stating my specific VIN is not "flagged" in their internal database. I am concerned that the scope of the existing recalls is too narrow and that my vehicle is currently being operated with a non-functional or unreliable driver's airbag system due to this known hardware defect. I am requesting an investigation into why 2021 Grand Cherokee L models with these exact symptoms are being excluded from the safety remedy.