May 22nd, 2025- bought a brand new 2025 Grand Cherokee Jeep limited from Iverson Chrysler Dodge Jeep Ram in Huron South Dakota. - The computer module failed leading to multiple electrical issues such as fan for operating the A/C and heat and the screen for the radio constantly flickering and going black and then turning back on. - Our safety is at risk because the vehicle is not reliable. The fan goes from level 1 through 7 and it displayed "127" on the screen. We live in South Dakota and it's Winter now and our winters can and will be brutally cold. I don't feel safe with having our little daughter riding in a vehicle that is having constantly electrical issues. - The dealership and the manufacturer are aware of this issue but refuse to help and the dealership is still selling the same jeeps off the lot. - My husband and I having been fighting this since May 22nd, 2025 until present December 3rd, 2025. -Please see attachments for full explanation on the issue. - I also have alot more attachments I would like to share with the communications between the Iverson Dealership, the salesman and the CFO of Iverson Chrysler Dodge Jeep Ram dealership but only 10 attachments are able to be uploaded.
2025 Jeep Grand Cherokee L electrical complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Dashboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, warning indicators reset) Fuel gauge does not update while driving Sometimes vehicle will start but will not move (forward) when shifted into Drive or when in drive and brake pedal has been depressed. Vehicle sometimes fails to move when placed into Reverse Vehicle must be shut off and restarted to regain ability to move Key fob is not recognized by the doors or proximity sensors Driver’s seat creaks and feels unstable during acceleration Tire pressure sensor malfunction All systems intermittently disconnect/reset at the same time (suggesting a body control module or CAN-bus failure) Safety Concerns: The vehicle has refused to move in traffic, including while sitting in a drive-through line. The vehicle has failed to start in multiple public locations. The vehicle has failed to turn OFF, requiring multiple attempts. Loss of instrument cluster information could be very dangerous and matches symptoms currently under federal investigation for similar Jeep models (instrument panel cluster failures). These failures clearly impair the vehicle’s use, value, and safety, and appear to be part of a widespread electrical defect affecting Jeep products. A Jeep dealership confirms the issues and has scheduled service, but the problems continue to multiply. There are currently no open recalls for my VIN, although the symptoms match the national Jeep cluster/electrical investigation. I am submitting this complaint because these failures pose a serious danger to myself and other drivers + won't start. Please investigate this as a potential electrical/BCM/IPC/CAN-bus defect.
Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warning lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that the federal safety agency record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.
Vehicle shuts off intermittently without warning. Random dash warning lights will flash, but not stay on. Air suspension will engage on its own while vehicle is not turned on, and electrical panels and lights will turn on and flash while vehicle is parked in garage, hours or days after last driven. Transmission will struggle to shift gears from low speeds, but then quickly “catch up” causing unpredictable acceleration. This vehicle has been to the dealership 5 times with batteries replaced, and software resets done, but no conclusion to what the source of the issue is. A camera was installed in our garage after the vehicle was sent home with us without being repaired due to being unable to replicate the issue. The camera captured 4 incidents of the vehicle electronics turning on, and air suspension raising up and down over a span of 5 days. We were advised to park the vehicle outside of our garage for fear of potential electrical fire, or it starting on its own. The vehicle is currently still in the dealership service department as they try to find the source of the issue. The vehicles electrical malfunctions have caused it to shut off on the highway, and while backing out of our driveway on multiple occasions. This puts both driver, occupants, and other drivers on the road at risk of being involved in a collision. The issues with the vehicle struggling to shift gears, and then “catching up” like a computer glitch, and accelerating unpredictably has been dangerous during merging into traffic.
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