Jeep Grand Cherokee L power steering loss problems

Filed Oct 27, 2026 · Steering, Suspension · MD

STELLANTIS SPECIAL INVESTIGATION # 98439287/FOLOW UP FOR the federal safety agency COMPLAINT # 11769254/STELLANTIS CATASTROPHIC STRUCTURAL FAILURE / RECALL REMEDY FAILURE: - The front wheel and upper control arm completely separated from the steering knuckle while driving on the road. On October 5, 2026, while driving on a public road, my 2021 Grand Cherokee Limited suffered a catastrophic structural component failure where the wheel and upper control arm completely separated from the steering knuckle, causing an immediate and hazardous loss of steering control. This exact failure matches the critical safety components covered under an active manufacturer safety recall 10B/the federal safety agency 24V‑132. The recall was repaired at the dealership on 08 July 2024. Despite the component failure matching an open safety recall, Stellantis is stonewalling the recall remedy. Stellantis corporate customer service is improperly misclassifying this life-threatening structural failure as a standard parts warranty issue rather than a safety recall failure. Consequently, they have denied the provision of a loaner or rental vehicle, leaving me without safe transportation. Furthermore, the manufacturer is failing to act with any regulatory urgency. The vehicle has been held at two separate authorized Stellantis dealerships since the date of the incident (October 5, 2026). While Stellantis has opened a Special Investigation Case (Case Number: [98439287]) the inspection is not scheduled to proceed until November 3, 2026—nearly a full month after the on-road failure occurred. I am requesting that the federal safety agency's Office of Defects Investigation (ODI) immediately investigate Stellantis for a failure to properly administer and execute a federally mandated safety recall remedy, deliberately delaying a critical safety inspection, and misclassifying a catastrophic on-road structural failure to avoid corporate liability and consumer safety accommodations.

Filed Oct 25, 2026 · Steering · MI

While driving my 2021 Jeep Grand Cherokee L at approximately 45 mph on [XXX], I unexpectedly lost electronic power steering assistance. The steering became difficult to control, creating a serious safety hazard. I was fortunately able to maneuver off the roadway, but this sudden failure could have resulted in a serious collision, placing myself and other motorists at risk. Multiple dashboard warnings appeared during the incident, including “Service Power Steering,” “Service Electronic Stability Control,” “Auto Park Disabled,” and “Park Brake Temporarily Unavailable.” I had not previously experienced a loss of power steering assistance. The vehicle was inspected by an authorized Jeep dealership, which diagnosed an internal electronic power steering rack failure and recommended replacement at an estimated cost of $4,000. The dealership also identified a parking-related electronic module that was not communicating properly and required additional diagnosis. Both the main and auxiliary batteries were replaced, but the warnings persisted. Within three days, the dealership reported that the newly installed auxiliary battery was nearly discharged, raising additional concerns about possible electrical system malfunctions. I am the original owner, having leased the vehicle new and subsequently purchased it. The failure occurred at approximately 82,000 miles. I am also aware of the federal safety agency Recall 23V‑352 (Jeep Recall 58A), involving the intermediate steering shaft, although its relationship to this failure has not been established. The vehicle has been inspected by the dealership, which submitted a goodwill assistance request to Stellantis. The failed component’s availability for further inspection has not yet been confirmed. I am requesting investigation of this unexpected loss of power steering assistance while driving, given the significant risk of a serious accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 21, 2026 · Visibility · LA

While driving my 2025 Jeep Grand Cherokee Limited, the panoramic sunroof glass suddenly and unexpectedly shattered/burst while the vehicle was in motion. There was absolutely no rock, road debris, object, collision, or other impact that struck the glass before it failed. The failure occurred without warning. My wife and our two children were inside the vehicle at the time, making this an extremely serious safety concern. The glass appeared to fail suddenly and the panoramic sunroof was left open/damaged. There was no known external cause for the glass failure. The vehicle and damaged sunroof components are available for inspection, and I have photographs documenting the condition immediately after the incident. I am certain there was no impact to the glass. This vehicle has also previously experienced a serious electrical malfunction in which I lost power steering and braking assistance while operating the vehicle. The vehicle was taken to the dealership for this issue and required service. I am reporting this incident because an unexpected failure of the panoramic sunroof while driving presents a significant safety hazard, particularly with my wife and two children in the vehicle. I am concerned about the reliability and safety of this vehicle and believe the sudden glass failure should be investigated by the manufacturer and the federal safety agency.

Filed Jul 17, 2026 · Steering · TX

Power steering failed. It is currently at the dealership having the rack and pinion replaced.

Filed Jun 26, 2026 · Electrical, Steering · NY

While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 13, 2026 · Steering · NY

In July 2025 with only 15,330 miles, I was driving my vehicle leaving a parking lot and I suddenly lost power steering assist in my vehicle. Power Steering light, check engine light, traction control light, and sensor light all illuminated, my odometer began flashing and a message on the screen stating " Service Electronic Stability Control". I safely pulled over and had my car towed to a dealership where they diagnosed an EPS C2 connector was corroded and did not have dielectric grease from the factory. The sensor was cleaned and greased and reinstalled, codes cleared and I thought my vehicle was repaired. In February 2026 with only 19,125 miles, as I was leaving for work, again my vehicle lost power steering assist. Again, Power steering light, traction control light, check engine light, sensor lights, auto stop light all illuminated, my odometer was again flashing and the message on the screen was " Service Electronic Stability Control." The vehicle was again towed into the dealership where they told me that they performed a power steering "flash" and that my check engine light was because of an engine oil pressure issue, they performed an oil change and cleared the computer. This is a serious safety concern that has resulted in towing the vehicle twice, and I received two different diagnosis. I do not feel safe in this vehicle and I do not want to be traveling with my child in this vehicle. I pay far too much money every month, on a brand new vehicle that we leased to be having these serious issues. Loss of power steering is not only a safety concern for myself, but others as well if I were to lose steering assist while driving. The problem has been identified at two different dealerships.

Filed Feb 12, 2026 · Brakes, Driver assistance · MS

All lights came on when starting vehicle. Had no power steering, blind spot monitors failed, etc.

Filed Jan 15, 2026 · Driver assistance, Electrical · OK

I experienced electrical issues that resulted in loss of steering and difficulty turning my 2021 Jeep Cherokee Laredo. The steering became very hard to turn, and warning lights were present. This created a safety concern because the vehicle was difficult to control. I took the vehicle to an authorized Jeep dealership in Midwest City, Oklahoma. The dealership diagnosed the issue as a fuse array and attempted a repair. The vehicle remained at the dealership for approximately five days. After the repair attempt, I was informed that the fuse blew and that the vehicle now requires replacement of the power steering assembly. I was unable to afford the additional repair. The vehicle was returned to me with the original steering problem unresolved and remains difficult or unsafe to operate. I am reporting this because the vehicle experienced loss of steering, a serious safety issue, and was returned unrepaired after a failed diagnosis and repair attempt. I am concerned about a potential safety defect involving the steering and electrical system.

Filed Nov 24, 2025 · Electrical, Steering · IL

Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warning lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that the federal safety agency record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.

Filed Nov 23, 2025 · Electrical, Engine · OH

What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not start, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.