Two concerns addressed: fuel tank recall: while this agency has come to an agreement with fca to 'remedy' the fuel tank exploding, I believe your agency did not take into consideration the contributing factor to this type of incident. The manufacturer had installed a protective metal enclosure surrounding the fuel tank models from 1993 to 2006. The problem is that the type of metal used is prone to rusting out that a vast majority of these vehicles have experienced which during a rear end collision exposes the plastic tank to crack and explode. Air bag recall: again owners of the affected vehicles will have to wait many months for replacement parts to be produced. The original recall waiting for parts, owners had to wait 12 months for dealership to obtain parts.
2002 Jeep Grand Cherokee fuel system complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
I am sending this correspondence after having heard about the safety related defect concerning the fuel tank system integrity in rear-impacts or crashes in certain jeep products. I own a 2002 jeep grand cherokee that I purchased new. My 16 y/o son has driven this vehicle until now. I do not feel that he is safe driving this vehicle now because of the findings in your investigation. I contacted chrysler's fca recall info center and was told that my jeep, was not a part of this recall because, "your rear structural reinforcement is better than the ones that have the recall", (the person on the phone gave me his id #dc1571). I asked him exactly how my rear structural reinforcement is better and he admitted that he did not know. I told him my factory installed tow hitch did not cut it and that I wanted him to explain the difference in my vehicle and the ones in the recall. He could not answer and provided me with the customer service phone number so that I could file a complaint. Instead I sent an email to customer service and I should have received a response within 24 hours. I am still waiting. Can you please tell me for sure if your agency recommended that the category that my jeep falls into,be recalled & measures taken to somehow address the issue? I saw the today show on nbc on monday morning and it sounded like there would be a solution and chrysler would cover the cost to fix the vehicles or they would have to offer over market value on a trade in for a different vehicle, or buy back certain vehicles. Can you please provide me with some answers. I could never live with myself if my inaction caused harm to one of my children or someone else that is riding with him or in an accident involving this vehicle.can you tell me how my vehicle is safer than the vehicles that were "voluntarily recalled" by chrysler?
The engine stopped while driving took it to a mechanic and they said all fluids were filled it was just a "bad engine" I paid 2700 dollars to have engine replaced . The truck still wasn't running right it was having trouble starting took it to the mechanic and he changed the fuel pump 700 dollars . The truck still dose not run right ive had brake lines replaced that broke with no impact or accident ive been told the master cylinder needs replaced there is no brake pressure my wiring is messed up and now both my brake lights are out ive checked fuses and bulbs the truck takes several tries to start it its in the shop more than I drive it its dangerous and I never know if its going to stop in traffic or if people behind me know when im trying to stop I have 6 kids I drive to school every day and I worry about their lives every time we have to get in the jeep I feel like buying this vehicle was a huge mistake
Strong gasoline smell inside car cabin....dtc p0455 was found.....split hoses were found at the evap .canister......comment : potential flash fire inside cabin had the rear bumper [ left rear] (driver side ) of bumper been hit in an accident.
The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. Fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. I reported it to chrysler and they stated because of the amount miles on it they weren't responsible! Updated 09/25/15*lj updated 12/08/2017
I want to know if saftey recall for ruptured fuel tanks is still in effect for this vehicle.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 30 MPH, a fuel odor was emitting from the vehicle. The vehicle was taken to an independent mechanic. The technician diagnosed that the number three cylinder for the fuel intake needed to be replaced. The manufacturer was notified of the failure and stated that the VIN was not included in the federal safety agency campaign number: 01v374000 (fuel system, gasoline). The failure mileage was unknown. The VIN was unavailable.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 15v046000 (air bags), the federal safety agency campaign number: 12v527000 (air bags), the federal safety agency campaign number: 02v104000 (fuel system, gasoline), the federal safety agency campaign number: 02v032000 (fuel system, gasoline) and the federal safety agency campaign number: 01v374000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed for repair would not be available for months. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact noticed a strong odor of fuel emitting from the vehicle. The failure mileage was unknown.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received recall notifications for the federal safety agency campaign numbers: 06e011000 (fuel system, gasoline), 06e022000 (service brakes, hydraulic), and 12v527000 (air bags). The dealer stated that the parts needed to complete the repairs were not available. The contact received the recall notices months ago. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that immediately after re-fueling, fuel spewed out of the filler neck. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel inlet valve was defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 108,267.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated the recall under the federal safety agency campaign number: 12v527000 (air bags) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The contact also received a manufacturer recall for the fuel system and stated the parts for repair were not available either. The contact had not experienced a failure. The vehicle was not repaired.
I was rear ended in my '02 jeep grand cherokee. My vehicle does have a manufactured installed trailer hitch. After the accident, it was apparent that the gas tank was still hit by the vehicle. The hitch did nothing to keep the vehicle from getting to the tank. There are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank. Still not feeling safe from the chrysler recall that the "hitch" will prevent a fire hazard if involved in a rear end accident. Chrysler will not even look at the vehicle since it has a hitch. Photos are available upon request. *tr..updated 02/13/17 *bf updated 08/08/2017
Tl* the contact owns a 2002 jeep grand cherokee. The contact referenced the federal safety agency campaign number 13v252000 (fuel system, gasoline, structure) and stated that it had exceeded a reasonable time for the recall service to be performed. The manufacturer advised the contact that the VIN list for the affected vehicle had not yet been compiled and they were not able to advise the contact if her specific VIN was included in the recall. The VIN was not available. The contact had not experienced a failure.
My jeep has a safety recall a-02 safety recall to inspect your vehicle's vapor canister vent hose and fuel filler inlet check valve, nevertheless I was told by a chrysler dealer in mexico that it does not apply to my grand cherokee. I need to know if this is true or what can I do to have this issue resolved.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the check engine warning light illuminated. The vehicle was taken to the dealer where the failure was found in the natural vacuum leak detection pump. There was a recall related to failure, under the federal safety agency campaign id number: 02v032000 (component: fuel system, gasoline:delivery:hoses, lines/piping, and fittings). The manufacturer was made aware of the issue but advised the contact that the VIN was not included in the recall. The current mileage was 238,465. The approximate failure mileage was 119,000. Updated 8/9/12
2002 jeep grand cherokee. Consumer writes in regards to defective fuel tank design *tgw the consumer believed an urgent recall was needed to protect the 2.2 million drivers who own jeeps.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while refueling, fuel began to spill out of the fuel filler neck. The failure recurred whenever the vehicle was refueled. The vehicle was not taken to have the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was not included in the recall associated with the federal safety agency campaign id number: 01v374000 (fuel system, gasoline:deliver). The vehicle was not repaired. The failure mileage was 180,000 and the current mileage was 186,000.
2002 grand cherokee jeep-fuel rail rusted and leaked fuel on exhaust manifold. Caught it before a fire, replacing rail at a cost of approx $230 parts $200 labor. Chrysler will not pay for repairs.
I have read the recent news on the investigation into the grand cherokee gas tanks. Both my wife and I own them. I have a 2001 and she has a 2002. I am very concerned over this as we both use these cars to take our daughter places. I worry about their safety. I recently changed the fuel filter on hers and until that time didn't even realize that the fuel tank is where it is or that it is made of plastic. It's apparent to me that they pose a serious risk, especially since one of the bolts on the rear sway bar is less than a quarter inch from the tank and could very easily puncture it in even a minor rear end crash. This is something you cannot ignore. There is obviously a reason they moved the tank after 2004. You have millions of ticking time bombs driving around. This could pose danger to the occupants of the vehicle that rear ends a jeep and to any by standards that try to assist in an accident situation. With the way the spare tire compartment is designed, there are a few holes that are covered with sealant that could act as a passage way for the flames, the sealant in both of our cars is old and brittle so it would offer very little resistance to anything.
I am experiencing a major problem with my vehicle, 2002 jeep grand cherokee overland (manufacture date 10/01). The federal safety agency campaign number 01v374000 clearly affects my vehicle, as I am experiencing the exact problem associated with that recall and fall within the specific dates of vehicles affected, however, daimler/chrysler refuses to honor the recall, claiming my vehicle is unaffected. If I fill the vehicle completely (until automatic shutoff), all the fuel in the filler neck leaks to the ground. If I fill the vehicle less than full (not up to the filler neck) no leakage occurs. It is clearly the uel inlet check valve and my vehicle is clearly affected. Not only is this a safety issue (fire, or worse) which is the main concern, but also a waste of fuel (and expense) and is damaging to the environment. In speaking with the representative at daimler/chrysler, they flatly refuse to honor the existing recall, claiming it is a warranty item, however, because the vehicle is out of warranty, I am responsible.
I am experiencing a major problem with my vehicle, 2002 jeep grand cherokee overland (manufacture date 10/01). The federal safety agency campaign id number 01v374000 clearly effects my vehicle, as I am experiencing the exact problem associated with that recall, however, daimler/chrysler refuses to honor the recall, claiming my vehicle is unaffected. If I fill the vehicle completely (until automatic shutoff), all the fuel in the filler neck leaks to the ground. If I fill the vehicle less than full (not up to the filler neck) no leakage. It is clearly the fuel inlet check valve and am clearly affected. Not only is this a safety issue, which is main concern, but also a waste of fuel (and expense)and damage to the environment. In speaking with the representative at daimler/chrysler, they flatly refuse to honor the recall, claiming it is a warranty item, however, because it is out of warranty, I am responsible.
I have a 2002 jeep grand cherokee laredo, manufactured 8-2001. In november 2004, the car began to have a hard start to it. The longer the car sat, the longer it took to start it. Sometimes the cranking went on for about 10 seconds. It would do this for 2-3 weeks and then stop for 2-3 weeks and then repeat the cycle. The check engine light came on and the mesage was 341: meaning camshaft sensor malfunction. It is involved in relaying power to the engine and, if it failed, could result in loss of power while in motion. I spent $220 to have it fixed. However, the hard start still continued. I went to a jeep dealership where they told me, without a doubt, that it was the fuel pump. I asked them how in 3 minutes they could know that. They told me that there has been a really high failure rate of the fuel pump model which was installed in my car. They told me that it has been a persistent problem in grand cherokees in years 1999-2003. I asked why they had not issued a recall or investigatioin and the service assistant told me that the cost to replace these fuel pumps would be exhorbitant if done across a mass scale. However, he was more than happy to give me a $550 bill to have the fuel pump replaced. I had no choice but to pay it because, at some point, it would fail altogether resulting in an inoperable vehicle. My complaint is this: if they are aware of a serious fuel system failure that is widespread and they refuse to publicly acknowledge this fuel system failure, is there something that the federal safety agency can do? I also want to report this fuel system failure in this complaint.
Gas cap failure. Engine warning light comes on. Returned car to dealer to have engine light turned off. Replaced gas cap at $45 cost.
Consumer noticed that plastic fuel line injection system was leaking gasoline, and causing vehicle to stall. Vehicle was towed to the dealership, floor manager indicated vehicle was designed not to use ethanol gas. Also, floor manager indicated those vehicle shouldn't be drivenin arizona, california, or other places where they use ethanol.
Whenever the consumer attempted to fuel the vehicle fuel spilled onto the ground. There were recalls on the fuel filler neck and the canister assembly. The recalls have been repaired, but the problem still persists. Dealer explained that they were obligated to make the repairs once, then consumer has to pay for any other repairs.
The fuel gauge system did not work properly, the dealer was unable to duplicate the problem.
Fuel emission control canister ticks and sounds like a lifter tick - gas mileage is 11.3 miles to the gallon. Strong gas odors can be smelled inside the truck once the gas tank level reaches the 1/2 way mark. Dealership apologizes but says there's nothing they can do. The truck is 3 months old and has 4400 miles on it. Help I love my jeep
While driving at approximately 70mph on expressway, fuel line became detatched causing engine to fail. Fuel line failed without warning and was not a result of any mechanical damage. Failure of fuel line resulted in a large fuel spill underneath vehicle which had been driven for past 15 hours on a trip from florida to illinois. We had a concern that fuel spill could have ignited from heated components of the vehicle's undercarriage. Dt
The vehicle experienced the symptoms of recall 02v032 which caused it to smeel of gas everytime the vehicle was driven,the vehicle could not be repaired immediately because the dealer had no parts available, the consumer has to pay to rent a car while his vehicle was being repaired and is requesting reimbursement for the rental car.
Consumer received a recall notice in the mail regarding a fuel tank blocker bracket. Consumer has taken the vehicle to the local dealership to have the recall work repaired. The work was not performed because consumer has an after market trailer hitch on the vehicle which prevents them from being able to install the bracket. The choices given to consumer was to either have the hitch removed or to live with the problem.
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