The consumer took the vehicle to dealer for routine maintenance. The mechanic noticed a problem with the transmission. The mechanic placed the vehicle on the diagnostic machine for further observation. The mechanic could not duplicate the problem. The consumer was experiencing more problems therefore returned the vehicle to the dealer. The consumer told the mechanic that a recall was performed on the vehicle to replace a secondary floor shifter. The consumer feels this recall may not have been done properly. At this time the problem still exist.
2002 Jeep Grand Cherokee transmission complaints
Page 3 of 3: complaints 41 to 58 of 58, newest first, as owners wrote them.
My wife and I purchased our vehicle from el dorado jeep in mckinney texas, on 26 december 2001. The vehicle is still under warranty, and has not cost any out of pocket as of yet. The vehicle in question, a 2002 jeep cherokee laredo was returned to the dealer with a little more than 8000 miles and my wife indicated that there seemed to be a problem with the transmission then, with the dealer unable to find a problem. The vehicle has been returned a total of 7 times for transmission problems, and the dealer unable to find a problem. On one occasion it was returned and the transmission was removed from the vehicle, and clutches that had been burnt, were removed, but they could still not find any problem. Seals have been replaced, cables have been adjusted, and specs have been reset, but still the dealer can find no problem with the transmission. The vehicle now has a total of over 40,000 miles, my wife is still experiencing rough shifting, jerking, and sometimes she states that it is trying to lock up as she is driving. This is not a figment of my wife's imagination, I have been in the vehicle when it has done some of these things, and happens without notice. It may operate normally on one occasion, and on another you experience a problem. When will it happen and be the wrong time! The dealership, el dorado chevrolet chrysler jeep of mckinney is owned by stan graff of graff chevrolet of grand prairie texas. Upon beginning our last quest with the dealership, my wife was contacted and it was stated to her that they did not believe would be able to fix the vehicle to satisfy her and suggested putting her into a new jeep. They claim they can find nothing wrong with the transmission. They have had several people drive our vehicle and are unable to duplicate the problem. We have talked to others that have experienced the same thing, not just with jeep, but other chrysler products.
My wife & I were driving on I-95 south when my jeep grand cherokee's check engine light came on but before we could do anything it shifted from drive to 2nd gear and went from 60mph to around 25mph while we were still in the 3rd inside lane of a 3 lane hwy so we proceded to pull off the hwy and check out the truck and also let it sit for awhile and in doing so the lite went off so we proceded to get back on and go straight home but as we tried to get on the hwy it happened again but this time we went from drive to 1st gear and we almost got rearended by an 18 wheeler but he moved over at the last second, where we got on there was no break down lane so we had to go for about a mile and in the process we started to loose the brakes do to problems ariseing from the ABS and also the engine was acting funny it started to shut off then it would speed up and it did it 3 or 4 times so when we got off we had the jeep flatbeded to "greenwich jeep" in greenwich,ct. Soon as it's fixed I'm getting rid of it but I did want to note the problem with you!
While driving the transmission down shifted to 2nd gear. Dealer has been notified. Ph. The consumer stated the cruise control engaged and the transmission downshifted from 5th to 2nd gear, which caused the engine RPM's to go from 1800 to 4600 RPM's. The dealer stated there was no fix. *scc
The consumer parked and exited the vehicle. Without warning the vehicle rolled backwards and hit a utility pole. The consumer sustained some injuries and the vehicle was damaged. *ak the consumer received a recall related to the problem.
2002 jeep grand cherokee shifted from park to reverse while running without any human intervention. The car was running for approximately 3-4 minutes in park and suddenly shifted into reverse causing an accident with damage to the rear bumper when striking a concrete barrier.
The vehicle was left in park with the engine on. The vehicles gear shift lever jumped out of park and the vehicle hit a parked car.
The vehicle spontaneously shifted from park to reverse which resulted in damages to the vehicle. Mr scc
Nar 03/17/2003 the consumers vehicle spontaneously shifted from park into reverse with out any notice. The vehicle was towed to jeep dealership for repairs on the door and the transmission but the vehicle was not repaired because chrysler refused to accept responsibility for the defect that resulted in movement from park to reverse shift. Consumer is very discourage and wants further investigation done. *cb
When vehicle is put in reverse gear, it hesitates before engaging. The dealership can not located the cause of the problem. Please provide more details. Ts
Needs total remake of transmission at 3500 miles 3 mos old.
Consumer noticed fluid underneath vehicle. Dealer determined that transmission was leaking. Vehicle was taken to dealer 4 times, seals were replaced, but transmission still leaks.
2 separate occasions, after a drive when putting car into park, the engine raced out of control in reverse. Luckily the brakes held it from speeding in reverse.
Started vehicle and it would not move, put back into park, then into reverse and it still would not move, put into park, could not get it out of park, shut vehicle off and started put back in reverse andit was okay, contacted dealer, dealer called me back, stated jeep would replace the transmission. This is where we stand now.
Backed out of parking place, put it in drive and it would not move, shut vehicle off started ,put back into drive and it was okay. Vehicle was reported before to your office last month with transmissiion problems. This time contacted manufacturer . Dealer had it five days could find nothing wrong, he stated.
Started placed in drive gave gas and it went in reverse, placed in park, back to drive and again it went backwards, placed in park, back to low and it went ahead. Then placed into drive and it was okay. Reported to manufacturer and dealer, checked same and they stated that they could not find the problem. I was told to keep an eye on it.
I placed a brand new 2002 grand cherokee in park only to discover it had either slipped into reverse or I didn't clearly have it in park. I informed the dealer and they said this was not a problem with new jeep grand cherokees. It clearly is still a problem. No question in my mind.
Vehicle was parked in driveway in front of house. Ignition was off. Nobody was in car at time of incident. Transmission shifted from 'park' to 'reverse' and vehicle rolled forward in driveway, jumped curb and retaining wall, crossed street, rolled down hill, hit tree, rolled through fence and continued until it reached bottom of hill where it rolled to a stop.
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