After recall n23 was applied message service 4 wheel drive system comes on and vehicle will not shift into 4 wheel drive low range. Jeep dealers do not have a fix.
2010 Jeep Grand Cherokee transmission complaints
Page 2 of 2: complaints 11 to 22 of 22, newest first, as owners wrote them.
I had the n23 recall addressed in late 2013 on my 2010 jeep grand cherokee laredo 5.7l in order to eliminate the chance for it to shift into neutral randomly. Since this recall was performed, I no longer have the ability to activate my 4wd-low option and instead am greeted with "service 4wd" message. At first I thought it was just a glitch but after it kept occurring, I finally took it to be looked at in february 2014. I was told that I need a transfer case actuator and that they were on back order. For the next 3 months, I checked in with the dealer every other week only to be told that there was still no update on the part and they were still on back order. Not once was I ever told that this issue is likely related to the n23 recall. During the last call, I was told that chrysler had rolled out a new software fix and that I need to bring in my jeep (I was also told that the actuator order had been cancelled per chrysler direction). I've been following a thread on a jeep user forum that has clearly laid out this issue and the fact that there is sill no known fix, only an apparent cover up by chrysler and all parties involved. In the last 3 months since I first formally went in to have this looked at, no one has called me or made an effort to resolve it. This is unacceptable. I have paid a lot of money and put in a lot of time with this vehicle only to have key features not work. This in itself is a safety hazard. If I were to get stuck and need 4w-low and wasn't aware that it wasn't available, we would have bigger problems. I'm currently scheduled to take it in again on 5/31/14 to have the "new fix" applied and I have low expectations. Chrysler needs to address this issue and start rolling out new parts that aren't flashed with the n23 and then develop a new n23 that doesn't affect the 4w-low setting.
While backing up very slowly out of the garage, the transmission jumped from reverse into forward. The gas pedal floored itself and the car accelerated at full speed into the wall of my garage, climbed over the cement foundation, and then the car slammed into the side of my house. My foot was off of the pedals as I was thrown around the inside of the car. The airbags did not go off even though the windshield was shattered. The only reason the car finally stopped was because it had been severely damaged as it drove itself over the cement foundation of the garage. The car was declared totaled by my insurance company.
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Tl* the contact owns a 2010 jeep grand cherokee. The contact stated that while driving 25 MPH, the key suddenly slipped out of the ignition switch however, the engine did not power off. The contact took the vehicle to the local dealer and was informed that the win module was defective. No repairs were performed on the vehicle. The contact called the manufacturer and was informed that the vehicle was not included in the federal safety agency campaign number 13v175000 (electrical system , power train). The failure mileage was 72,000.
Unintentional shifting of the transfer case into the neutral position. The vehicle rolled back. This occurred in a parking lot and at a home driveway.
On three separate occasions, vehicle check engine light went on/off within a matter of seconds. The first time was approximately one week prior to the most current two occurrences which happened about 30mins-1 hour apart. Vehicle was taken to the dealership and they advised that the system had recorded no error codes and were unable to determine what if anything caused the check engine light to illuminate.
Tl* the contact owns a 2010 jeep cherokee. The contact stated that while driving approximately 5 MPH, the front wheels seized. The vehicle was taken to the dealer for diagnosis. The technician performed the repairs under the federal safety agency campaign number: 13v175000 (electrical system , power train) however, the failure continued. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000.
Tl* the contact owns a 2010 jeep grand cherokee 4x4. The contact stated received notification of the federal safety agency campaign id number: 13v175000 (electrical system , power train) and stated that the remedy part remained unavailable beyond a reasonable time frame. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Vehicle shifted from neutral and accelerated striking the side of the garage. Parking brakes would not engage, causing significant damage to the vehicle and garage. Air bags did not deploy. I believe this accident was caused by a pending jeep recall. The federal safety agency's # 13v175000.
We purchased the vehicle on a saturday evening and were sitting in a burger king drive through the next morning and the vehicle gave an alarm that said transmission over temp and the vehicle cut off. It was not in park, it was in drive with my foot on the brake. I had to restart the jeep and it was immediately sent back to the dealer. They did numerous tests for a week and did not find any problem.
See attached letter dated 25 march 2010 ( should read 25 march 2011) briefly summarized: the vehicle engine will speed up to between 4000 and 5000 RPM's for no reason and the only way to get this to stop is to pull over to the side of the road and shut the engine off and restart it. This has happened numerous times and it is only a matter of time before someone is killed.
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