2011 Jeep Grand Cherokee body complaints

Filed Jan 31, 2012 · Body · MA · 1 injury

I attempted to open the rear cargo door using automatic motorized opening system. The door began to open and then started to generate some loud, unusual sounds; as if the door was under some type of stress. Before I was able to move away from the door the entire rear window glass exploded outward toward me. The glass shot out about 6 feet from the vehicle. I received glass cuts on my face and arms although it could have been much worse. I had the car looked at by the dealer. They believe that some foreign object lodged under the roof top rear spoiler. The spoiler is attached to the window glass and moves back when the door opens. Since it was 9 degrees at the time of the incident, I believe that ice had formed under the spoiler. I believe that the design of the rear opening mechanism is flawed. The motor should have sensed that it was exerting an undo amount of force in order to open the dorr and should have automatically turned off or disabled itself, similar to how garage doors operate when there is a restriction sensed. Chrysler/jeep was notified about the incident but refused to take any responsibility for the incident and the faulty design.

Filed Sep 2, 2011 · Body, Locks · 6,678 miles · AZ

2011 jeep overland has a service bulletin 08-029-10. My vehicle has beenin dealership six times for liftgate not opening when it is in the heat and sun in arizona. Chrysler acknowledges this will happen when metal on hatch. Reaches 140 degrees which is equivalent to about 100 days in the southwest. Is this a safety hazard and what obligation does chrysler have? They told me to live with it in the summertime. Chrysler claims nothing can be done to repair no opening liftgate.

Filed Jun 15, 2011 · Body · 5,000 miles · PA · 2 injuries

This is for a 2011 jeep grand cherokee laredo (< 6 months old) the jeep had been parked outside on a warm day. I went to go open the tailgate, and the tailgate only opened part way before stopping. I then nudged the door open so it would go all the way and the glass on the tailgate exploded, cutting two of the people standing behind the vehicle. At that point the tailgate opened all the way and the spoiler at the top came off. I contacted the dealership who submitted pictures to chrysler. Based on pictures alone, they stated that they could not determine that it was a manufacturer defect and therefore denied my claim to cover under warranty. I was instructed to contact the company customer service line and request that they send someone out to take a look at the car. They never sent anyone else out. Apparently the district manager looked at the pictures and the description of what happened and made the decision to not cover it. Chrysler claimed they couldn't overturn the district manager's decision. They strung me along for 2 weeks over the phone to tell me this. There is really no other reason than a defect that would cause this to occur.