Tl* the contact owns a 2011 jeep grand cherokee. The contact was driving approximately 60 MPH when the vehicle stalled. The vehicle was taken to the dealer for diagnosis but was not repaired. The technician stated that because the check engine lamp was not illuminated, the vehicle could not be diagnosed. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000.
2011 Jeep Grand Cherokee engine complaints
Page 13 of 13: complaints 341 to 359 of 359, newest first, as owners wrote them.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving approximately 50 MPH the vehicle stalled. The vehicle was taken to the dealer for diagnosis. The technician stated that the engine module would have to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 59,600.
On the weekend of 6/9/12, my vehicle began giving starting problems and shutting down while driving. The dealerships service department was closed so I had to wait until monday 6/11/12. I made several attempts on that day to have the vehicle checked out but the service department kept giving me a run around. The vehicle spent the night at the dealership and was checked the following day. I received a call that my vehicle is ready and was informed that a flash was done and a new computer had to be ordered that's why the check engine light is on. Left the dealership and the vehicle shut off once again while driving and when I attempted to restart it was giving the hard start once again. On 6/16/12 the vehicle was fully un-operational and had to be towed to the dealership. It sat there until the part arrived and was installed. On 6/21/12 I picked it up once again it's suppose to be working great because the computer was replaced. Less than an hour later it did not want to start again. I carried it back down on 6/22/12 and on the way there the vehicle shut down. Later that day found out another part had to be ordered. 6/29/12 my vehicle was ready again and said to be working great and it was because the hard start problem was fixed but the shutting down was not fixed because it occurred once again on 7/1/13 and has been happening constantly for over a year.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while attempting to start the vehicle, the vehicle stalled without warning. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was notified. The approximate failure mileage was 641.
Multiple issues. It began with the key less remote entry not working properly, not opening or locking the car. I then began to notice the car would unlock itself overnight (luckily it is kept in a garage). Moving forward, when I would put the key in the ignition, the car would start, I would then put the car in reverse, and it would immediately shut off, all power gone. I would have to slam the car into park and try again. Most recently, I will put the key in the ignition and turn the car on, unfortunately, the car never turns on, it idles in the ignition phase just before it turns on.
I bought a 2011 grand cherokee from shave jeep in thousand oaks, ca. The vehicle started to malfunction within days after purchase. It would seize up, usually at highway speed, stall out, thus losing power steering and brakes. I brought the car in for service about 8 times until I almost got hit by a big rig on the highway at night when my car died. The constant engine light reading was a camshaft position sensor. Chrysler techs attempted to resolve the problem without any luck. Unfortunately the dealer swapped out cars with me and I found out they sold this vehicle without telling the new owners of the major mechanical problems.
Engine starts after key fob is bumped. My garage is inside my house. We could die from carbom monoxide poising reported to dealership they said nothing could be done.maybe my attorney can do something.
2011 jeep grand cherokee. Consumer writes in regards to vehicle stalled then turned off while driving. *smd the consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. The only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. The consumer tried pressing the brake and the start button, but nothing happened. When she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. The vehicle was towed to the dealer. The service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. An update was performed on the modules, including the remote keyless entry module. However, the technician could not guarantee that it wouldn't happen again. On january 9, 2013, a similar symptom occurred again. When the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. It then shut down and the center console text displayed on how to start the vehicle. The consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. When the key fob was physically placed in the ignition location, the vehicle started without any problems.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that at engine start-up. The check engine warning light illuminated, causing the vehicle to hesitate to start. The failure was experienced numerous times. The vehicle was taken to the dealer numerous for the failure and a diagnostic was performed that was unable to locate a failure. The dealer replaced the starter cylinder however, the failure was not corrected. The check engine warning light continued to illuminate and flash sporadically. The failure mileage was 16,000 and the current mileage was 25,000. Updated 12/06/12*lj the dealer replaced the cam sensor, fuel pump, cylinder head and ignition switch. The replacement of the fuel pump, did not resolve the issue. Updated 12/06/12
Our 2011 jeep grand cherokee has exhibited multiple instances of sudden unintended acceleration (sua). It has occurred to my wife, one of our sons who is and aerospace engineer and myself on different days at different speeds and locations. I personally have experienced it on two occasions, one of which caused a minor accident as I was backing out of a parking space, with my foot on the brake put the car in drive and it lunged forward of its own accord, there were two other people in the car and a witness outside the car who reported it just lunged and the brake lights were still on. Chrysler inspected the car, found nothing and has closed the case. I called chrysler and asked that we discuss the issue they said they found noting, fixed noting and thus the case is closed. So they are calling three people bold face liars and my concern is they did not find anything so the cause of the problem still exists and can happen again and my wife is at risk every time she gets in the car. There are over 1,000 complaints on various forums about sua instances on jeep cherokees, channel 7 news even did a segment on it a few years back. Can you please help at all on this issue? Thank you.
My issue is with the A/C evaporator in my 2011 jeep grand cherokee. After driving for about 3 hours on the road with the A/C in use the evaporator freezes up and air stops blowing out of the vents. I can still hear the A/C working but nothing blows out. I took my car to the dealership and they told me chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. They recommended that I just use the A/C on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. I believe this is an unacceptable fix for a problem that I have and that should be covered under my warranty. I know other people with chrysler vehicles that have the same exact issue. This can be very dangerous when you are on a road trip in the south in heats of 100+ degrees especially when you plan to ride in a car with functional A/C. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
2011, 2012 chrysler vehicles with the pentastar v6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. There is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. The tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. With all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. Chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. Chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. Chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to chrysler.
We purchased a new 2011 jeep grand cherokee 11/23/2011. The car had 308 miles on odometer. On 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. I checked the fuel tank cap and it was tight, I drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. The service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. None were available for replacement. The service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! We started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. We, my wife and I escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.
Tl* the contact owns a 2011 jeep grand cherokee laredo. The contact stated that when trying to accelerate and merging onto the freeway, the vehicle would hesitate and the engine rpms would increase drastically. The vehicle was taken to a dealer where they advised her that the failure was caused by a computer malfunction, among other things. The vehicle was reprogrammed but the failure persisted. The vehicle was taken back to the dealer where they advised that they were unable to diagnose the failure. The vehicle was not further repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 5,000. Updated 12/28/11*lj the consumer no longer owns the vehicle. Updated 05/02/12
2011 jeep grand cherokee fire. Total loss october 16, 2011 flames started under drivers side front after all vehicle lights came on starting with drivers side blinker indicator. Approx 43,000 miles on vehicle. Many service issues since purchase including replaced piston. Said they could have replaced the whole engine but instead just replaced piston. Police and fire came to mile marker 82 on I-94 south in wi. Wi state patrol tomah crash form dot document # [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tried to pass another vehicle on the highway by pressing down on accelerator expecting to have more power to come on as vehicle goes into lower kick-down gear and my vehicle started to shake "violently" with no increase in power coming on. This loss of power/violent shaking almost caused and accident from the vehicle behind me as I lost power with no warning to car behind me as break lights would not be applied by me as I was trying to speed up. I encountered the "violent shaking" situation 4 times in total. I would compare the feeling to driving a manual stick shift and not giving it enough gas and as a result the car starts shaking uncontrollably. I am concerned the outcome in the future may not be as favorable for me or others if they experience this situation..
2011 grand cherokee. Consumer states vehicle stalled while driving and engine and power steering stopped working *tgw the consumer stated a few months later, the engine light went to hot, the fan went into high mode and the air conditioning unit would not work. A local garage informed the consumer, the engine did not overheat. The next day, the consumer took the vehicle to the dealer and they kept it for three days. The dealer stated the vehicle had a faulty thermostat. On july 26th the same overheating scenario occurred again, and the cooling fan was replaced.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the automatic starter failed. The vehicle was taken to an authorized dealer where the wiring harness under the hood was repositioned, allowing the hood to close correctly and allowing the automatic starter to function. The contact also stated that the air conditioner failed. The vehicle was taken back to the authorized dealer where the coolant condenser was replaced. In addition, the electronic stability control and engine malfunction lights were also illuminated on the instrument panel. The vehicle was taken to the authorized dealer on four occasions for these failures. The contact felt the vehicle was unsafe to drive due to the consistent failures. The failure mileage was 20 and the current mileage was 9,500.
Driving down the street when white steam like smoke comes from under the hood. The smoke becomes dense and there is a smell of hot transmission fluid. The vehicle begins to power off and upon exiting the vehicle there is a strong smell of transmission fluid and a large pool of fluid discharged under the vehicle. The car was towed and returned to the dealership. The dealers technician reported, "technician performed visual inspections and clean off of fluid found the transmission cooler lines at the radiator had disconnected due to not be improper connection issues reinstalled both transmission cooler lines and clamped lines, tested pressure on both lines. Filled system and test drove and cleaned (due to massive spray from lines coming loose), pulled vehicle back into shop and rechecked fluid level and cleaned area (repeated this process several times to bring fluid level to proper level) finish cleaning engine area and verified. Parts:6 fluid-atf +4". My issue is that I had just exited a high speed, 65mph, highway and if this failure had happened on something less then a slow secondary road with no traffic, there could have been a significant accident or potential injury.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history