Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the front windshield defroster was inoperable. When the heater was activated, cool air entered the vehicle. The failure occurred without warning. The vehicle was taken to buchanan & young incorporated (713 e main st, burnsville, nc 28714) where it was diagnosed that the entire fan housing needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 877‑426‑5337 and was made aware of the failure. The manufacturer asked the contact to call the federal safety agency. The approximate failure mileage was 51,177. *tt consumer stated heater/defrost fan began clicking then failed altogether. 8/23/18
2011 Jeep Grand Cherokee visibility complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
2011 jeep grand cherokee. Consumer writes in regards to sun visor wiring safety recall. *ld the consumer stated the vehicle was under recall, but the dealer had not repaired the vehicle. Updated 10/16/2017
Tl* the contact owns a 2011 jeep grand cherokee. While driving at unknown speeds, the headlights, windshield wipers, and instrument panel illuminated. The check engine warning indicator also illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The vehicle was still at the dealer. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.
The leather covering the top of dash under windshield has come loose, dislodging the defroster vent and blocking airflow from the defroster. Defroster vent cannot be reseated because of mis-shaped leather. While driving during early morning, condensation on windshield could not be cleared by defroster because no airflow was reaching the windshield on the drivers side. Had to pull off the road and pull the leather away from the vent opening to allow windshield to clear. If I had been driving in traffic, this would be extremely dangerous. I have called jeep customer service, but they will not acknowledge a manufacturing defect, but cannot tell me why this has happened. They will not repair because the vehicle is out of warranty. The leather started coming loose 2 months after the warranty expired. There are numerous cases of this same problem in online jeep forums. I took the vehicle to a local vinyl shop, but they could not fix without removing the windshield; windshield cannot be removed without breaking it. New windshield for overland model with rain sensor is over $1,000. Winter is approaching, but I will not be able to clear the windshield of ice and snow because of this problem.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the front driver and passenger side windows randomly lowered without warning. The contact had to use the electronic function to wind the windows up each time the failure occurred. The cruise control failed to engage and disengage, which caused the contact to have to turn off and restart the vehicle. The service engine light illuminated when the cruise control failure occurred several times. The vehicle was not inspected and diagnosed. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 72,000.
I took my 2011 grand cherokee to the dealer for the normal maintenance. However, there were a couple of recalls so I asked them to take care of them. Recalls were related to the fuel pump relay and to the sun visor (which apparently can short-circuit and cause a fire). There was a firmware update for the tipm also so I got that done too. 3 weeks later, I get on my car, I put the ignition to on and the wipers went on, I tried to turn them off and I couldn't. This is a list of all the symptoms: - turn signals not working - rear wiper not working - front wipers on - traction control off and no way to turn it back on - buttons on the steering wheel not working, none of them, except for the ones that control the radio - heated steering wheel, tow/haul, traction control and 110v plug switches not responding - interior lights not working - headlights worked but no way to control high or low beams I did some research online, found that some other people were having the same issue and some of them said that they had the issue resolved by leaving the battery unplugged overnight, it didnt work. I took the wipers out (since I couldn't turn them off) and took my car to the dealer (without turn signals). They've had the car for 2 days already, yesterday they called me back and told me they were still trying to determinate the issue but that it could be a defective tipm. I have no idea of how much this is going to cost to get fixed but the truth is, I got this car 2 months ago, looked perfectly fine, very well maintained and now I will probably have to put more money out of my pocket to get this thing resolved. Reading on the forums I have also become aware of the big safety issues that a faulty tipm may cause, read of people's cars stalling in the middle of traffic! I am really concerned now about my safety and I wish I didn't buy this car.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v391000 (electrical system). The recall repair was performed. While driving approximately 35 MPH, the contact noticed an abnormal odor. The vehicle was pulled over and the contact noticed smoke coming from the passenger side visor. The contact pulled down the visor and noticed melted plastic. There were firemen onsite who disconnected the battery and flames appeared from the headliner above the passenger seat. The firemen extinguished the flames. A report was not filed. The vehicle was towed to the contact's residence. The manufacturer was notified. The approximate failure mileage was 47,000.
Tl* the contact owns a 2011 jeep grand cherokee. While driving at approximately 70 MPH, the driver side sun visor and headliner caught fire. The contact extinguished the fire. The contact sustained serious burns to his left hand that required medical attention. A police report was not filed. The vehicle was serviced under the federal safety agency campaign number: 14v391000 (electrical system) but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 54,000. Updated 11/20/15*lj updated 1/14/2016*js, updated 4/11/18*jb
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle was repaired for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.
The oversized sideview mirrors, absolutely block the view of approaching or stopped vehicles, at an intersection, causing driver and passenger to have to move heads to see around them , which in most cases does not help to view the approaching or stopped traffic at an intersection. We have only had this vehicle under 2 months and have had 3 near collisions , from the very large mirrors, that are factory installed on this model jeep. The mirrors are in the position on the side windows , that absolutely blocks the drivers view! It is very dangerous , and we are afraid we are going to be killed by getting hit from a vehicle that is hiding in the view we should have of the approaching traffic! We want jeep to replace or move the mirrors to a safer location for safetys sake, before we are killed. Please check these out yourself. On the grand cherokee limited model 2011.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 10 MPH, the sun visor caught fire. The fire independently extinguished itself. A police report was not filed. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 111,000. The VIN was not available.
Tl* the contact owns a 2011 jeep grand cherokee. While driving at 45 MPH, there was an abnormal odor coming from the vents of the vehicle. The contact discovered that the passenger side sun visor caught fire. A police report was filed. The fire department extinguished the fire. There were smoke inhalation injuries sustained that did not require medical attention. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure mileage was 62,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the recall repair was performed for the federal safety agency campaign number: 14v391000 (electrical system) in october of 2014. On may 2, 2015, while driving at an unknown speed, smoke appeared from the driver side sun visor. Shortly after, flames were present coming from the visor. The contact used a fire extinguisher to extinguish the flames. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 50,136.
I received notice by mail in december that my 2011 jeep grand cherokee had a recall (p36 sun visor wiring) and there was a risk of fire due to a wiring issue. I immediately took my car to dadeland dodge chrysler jeep in miami, fl to get the recall fixed. My car was at the dealership for about 24 hours being repaired and the next day I was called to go pick it up because the recall had been done and the car was good as new. Fast forward to tuesday, april 14th and I am driving and stopped at a red light. My car filled with smoke and I could not breathe in the car. I had no idea where the fire was coming from so I started opening all the windows and noticed there was a fire by the sun visor. All of the electrical functions on the center console and the steering wheel had disabled and I was unable to open the sunroof to let the smoke out. I had to pull over, turn off the car and truly feared for my life because the car had filled with smoke and the sun visor was completely burned. The fire could have burned me had I been on a highway and unable to stop. I think it's incredible that I did my part, took the car to get the recall fixed, and was returned a car that was clearly not fixed. This fire could have severely injured me and I no longer feel safe driving this car. This model car has had several recalls, including one involving the breaks, and to be honest, I just do not feel safe driving it after what happened to me. I simply want back what I paid for this manufacture defected vehicle.
Tl* the contact owns a 2011 jeep grand cherokee. While in park, the sun visor caught fire and flames spread throughout the vehicle. The fire department was able to extinguish the fire. A police report was not filed. The vehicle was towed to a dealer. The technician diagnosed that the sun visor, roof liner, air bags, steering column, and other multiple parts needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under the federal safety agency campaign number: 14v391000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 36,000.
2011 jeep grand cherokee laredo a p14 recall was received. *mw the consumer was informed the parts were not available and was placed on a waiting list. Also, the sun roof function was inoperative, the leather was separating from the dashboard and the rotors were completely rusted.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the exterior heated power mirror failed. As a result, the contact's visibility was impaired when driving. The contact received notification of the federal safety agency campaign number: 14v631000 (electrical system, visibility) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to do the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 26,300.
We received 3 recall notices related to the brake booster, the totally integrated power module, and a short in the visor lamp. We called our local dealership and each time we called, they told us they did not have the parts and they would call when they did receive them. They still have not called and the first recall notice was issued more than 6 months ago.
Sunroof on my 2011 jeep grand cherokee limited edition exploded for no reason. Nothing hit the vehicle or sunroof. The sunroof exploded on july 16, 2014 and the part is on national backorder until aug 22, 2014. I have an extended warranty, but chrysler won't cover replaced sunroof glass since it's not a mechanical issue. Also, since the glass isn't covered under the extended warranty chrysler won't pay for a rental while my vehicle sits in a body shop waiting for the part to become available. It appears to be a manufacturing defect since the glass exploded for no reason. I don't understand why something as simple as glass for a sunroof would be on national backorder unless there is a significant issue affecting a significant number of vehicles affected. I will be without my vehicle for over a month. I have discussed this issue and requested a rental vehicle several times with chrysler, but to no avail. Chrysler has set the bar for the worst customer service I have ever experienced. Fortunately no one was injured when the glass from the sunroof exploded as most of the glass fell primarily into front passenger seat where no one was seated at that time.
The air conditioning produces cold air on the driver's side but produces hot air on the passenger side. The heater bend doors are broken. This is a common problem with jeeps. My vehicle is 38 months ond, 2 months out of warranty with 30,120 miles. Jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with jeeps, even though the internet is filled with complaints about the problem.
The heater/AC blend door is broken: the driver's side gets AC but the passenger side only receive hot air. This is a very common problem with this model jeep. The dealer refuses to repair the problem under warranty. The vehicle is 2 months out of warranty and has 30,120 miles. Jeeps denies this is a common problem, and yet the internet is filled with jeep blend door complaints.
Diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! Brought car straight to jeep dealer after it wouldn't turn off and was told it was tipm. They said part was back ordered over a month and car can not be driven in the meantime. This is a huge consumer problem across the country with multiple model jeeps and several model years. The part is impossible to get and I was even told a boat sank and that it why it is back ordered nationally for months. Looking at other consumer complaints online this should be a recall. Cars are not able to be driven and people are waiting months for the part.
While driving my 2011 jeep grand cherokee I saw white smoke coming from the driver side sun visor and then a burning smell. I pulled over and after a few minutes the smoke cleared, the bracket for sun visor stayed hot and shows signs of melting. No injuries, the vehicle was driven to dealership immediately. *tr.. Updated 08-20-14 *bf updated 08/25/2014
Jeep's climate control is not allowing permanent engagement of recirculation option which leads to allergens and pollutions from outside get inside of the vehicle without driver realizing it. Few times I was, literally, inches away from rear ending vehicles in front of me. When I'm going 60-65 MPH on a highway and climate control opens intake for outside air, with my eyes becoming watery from allergy, I had to find that recirculation button to reengage it. It happens exactly every 5 minutes. When I brought vehicle to jeep's dealer they told me that it's the way system built and there can be two ways to eliminated the hazard: complete shut down of intake or climate control program update. I called jeep's help line and explained the problem to their representative providing suggestions stated above. After that I was given 'great' explanation: climate control acts this way because it was done by design !? Based on that they refused to do anything to fix it. I have two other vehicles (honda and suzuki) and those cars don't have problem like jeep has. This shows that all jeep needs to do is issue software patch for their climate control program to take care of this issue.
Tl* the contact owns a 2011 jeep grand cherokee. The contact was making a left turn and noticed she was unable to see out of the drivers-side mirrors. The contact also mentioned the drivers-side windshield post obstructed her view. The vehicle was not taken to the dealer, but the manufacturer was contacted. The vehicle was not repaired. The failure mileage was 300 and the current mileage was 3,500.
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