Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the welding on the rear of the vehicle was rusted. As a result, the entire rear frame of the vehicle became detached. The vehicle was towed to lithia jeep dodge of bryan college station (301 n earl rudder fwy, bryan, tx 77802, (979) 213-5361) to be diagnosed, but no assistance was provided. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 100,000.
2012 Jeep Grand Cherokee body complaints
Page 2 of 2: complaints 11 to 26 of 26, newest first, as owners wrote them.
The paint on the inside of the hood is bubbling. I believe it is due to iron contamination from the factory. It didn't start bubbling bad until recently. Jeep has had this problem numerous times and ive seen hoods replaced over this. However, my factory warranty has since expired and the manufacturer refused to help me. I wax and polish the car annually so this is completely surprising to me
Tl* the contact owns a 2012 jeep grand cherokee. The contact noticed that the dashboard and door panels were cracking. The vehicle was taken to the dealer (tate chrysler jeep dodge frederick, 5629 buckeystown pike, frederick, md 21704, (301)-663-6126) where it was diagnosed that the carbon fiber panels and door applique panels were cracked. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 47,000. The VIN was not available.
Car was travelling on a rural road and driver fell asleep at the wheel. Hit an electrical power pole approximately 12 inches inside the drivers side head lamp at speeds approximately at 40 -45 MPH. Car then proceeded to travel another approximate 25-30 yards before turning 90 degrees and crashing the rear of the car into the corner of a block building. The driver was unhurt however the air bags failed to deploy to protect the driver.
Tl* the contact owns a 2012 jeep grand cherokee. The dashboard began to crack. The local dealer (lansdale chrysler, 722 bethlehem pike, montgomeryville, pa 18936) stated that there was no recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 75,000.
The paint along the top of the car windshield is bubbling up, rusting, peeling across the top of the windshield line. It continues progressively to get worse all along the top of the windshield. We had a few car repair centers look at the car- they had to have multiple people come out and look at it because they had never seen anything like it. They said the paint was extremely thick on the roof and along the windshield line. It should never be that thick. They said this should be fixed in a manufacturer recall as it is a manufacturing defect and is probably affecting other cars painted at the same timeframe as mine. The paint issue continues to get worse. The car repair estimators said the roof and surrounding windshield paint need to be replaced or this will continue to corrode. This car has never been in an accident or had the windshield replaced.
On aug. 29 2017 my airbag light came on. I took the vehicle to mullane motors in lockport ny, for repair. I was told a side impact air bag sensor had shorted out and needed replacing, and spent $332.57 to have it fixed. When I arrived to pick up my jeep, I was told that the same sensor was still 'shorting out' and that standard operating procedure was to replace the occupant restraint control module. I asked when that could be completed and was told that the 'part is unavailable,' in any way shape or form, and that it was unknown when or if at all this part would ever be available. I telphoned fiat chrysler corp in auburn hills, mi concerning this issue, and was told the same thing, that the part is 'currently unavailable and on national back order' was given a case number, and was told I would be called back in 24 to 48 hours. No one called me back. I telephoned the company again a week later and was again told someone would call me back in 24 to 48 hours. It has now been a week, and I have not heard from chrysler. At this time, my airbag light is still on, and it is indicated in my owners manual that my airbags may not function in a collision, which I feel makes my vehicle unsafe to drive.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that water entered through the roof of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v879000 (electrical system, interior lighting). The local dealer (troncalli chrysler dodge jeep 818 atlanta road, cumming, ga 30040) informed the contact that the failure was not related to the recall repair. The manufacturer was contacted and confirmed that the failure was unrelated. The failure mileage was approximately 90,128. Updated 11/06/17*lj
I had the car for 3 years and didn't have any issues. Last saturday evening 4/14/17 we had just gotten home from running to the store and black smoke started to come up from the front right side of the hood. I backed the car out of the garage and went around the car to see what the issue was. Saw sparks, grabbed my son from the back ran and called 911. With in 5 min the front of the jeep was on fire. Took 30 min to put out and the car is totalled.
On june 24, 2016, between 1:30 pm and 2 pm, I was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, I applied the brakes at about 30 miles per hour after I emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light. However, the jeep continued to roll even though I pressed on the brakes to the floor board. When I realized the jeep did not stop, after checking for vehicles on the left from the rear view mirror, I swerved to the left to avoid hitting the truck in front of me, but I still hit the left corner of the nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my jeep. The jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had I been travelling at a high speed. I complied with all available recall repairs including the brake recall in 2014 and all the suggested chrysler maintenance on the jeep. I reported the accident to my insurance geico and to chrysler.
Failure of automatic rear tailgate and associated obstruction/safety sensor mechanisms. Tailgate opens to within an inch or two of full height then silently starts to fall back at an increasing velocity and slams shut. Pressing the control button to stop the fall does not work nor does the rapid drop stop when encountering an obstruction. When tailgate first started to reverse direction I reached in to press the button to stop or reverse it and it continued downward and pinned my arm and caused me to wrench my back. Had anyone leaned into the back as it was going up, it would have silently slammed back down on their head or neck resulting in serious injury as the tailgate is quite heavy and quickly gains substantial momentum and force. Since the tailgate never reaches full height it appears that safety interlocks do not get activated/triggered hence it becomes a dead drop. It appears that the cause is a loss of pressure in the right rear strut, though other electronic factors may be considered. This is a very dangerous defect that has the potential to cause serious or even a fatal injury. A repair is scheduled at the dealer on may 25. Other incidents of this type have been reported on google search.
On the first of march, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 jeep gc limited ( around 42k miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of jeep. She called for me, and pushed the aux button to be sure the vehicle was off. I came running and despite my attempts to open the hood and beat back what quickly escalated into open flames I retreated to ensure my family's safety and to be sure the emergency responders were called. Thankfully I was able to remove some potential fuel for the fire by removing our second car from the garage (also a chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam . Later the firemen pushed the jeep into the driveway to ensure it was doused. Though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect I would not be surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the front driver side and rear upper and lower trim, the front passenger side and rear upper and lower trim, and all the dashboard trim was peeling and falling off. The contact stated that the vehicle should be included in a recall. The manufacturer was made aware of the failure. The failure mileage was 85,000. The VIN was not available. Updated 04/22/2016*lj consumer was told there was no recall for this vehicle by 3 dealers. Updated 5/29/18
2012 jeep grand cherokee. Consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. *smd the consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box, alternator and engine head were replaced.
I was washing my car in my driveway while I was washing my car everything was fine. As I started to dry all of a sudden there was a large crack on my windshield starting from rear view mirror. I know I was leaning on the top of my car to wash and dry but I know I'm not large enough or strong enough to make this crack. I never leaned on the windshield ever. After reading other people's concerns with this situation I could have leaned on the car and added more pressure to an already pressure point to the vehicle. I called the dealer and spoke with a manager and he just said perhaps a rock I mentioned I would go over and show him. I took it to the dealer and they found no chip or anything that may have been the cause. I was told they would talk about it and let me know. I want to know one dealer had 75 windshield on back order. Perhaps this was a manufacturer defect and they are trying to sweep it under the carpet. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
We purchased a new jeep grand cherokee with 5 miles on it. Upon leaving the dealership the engine began making a strange noise. We brought the car back to the dealer and the mechanic told us to leave the car. It's 5 days later and all we know so far is that they have removed the front end of the transmission and they are still working on it. We don't have the car. Additionally, the front driver's side door was not flush with the body of the car. We asked them to look at the door to see if it was not installed properly. They offered to have the body shop bend the door.
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