Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall was unavailable. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. Updated 10/18/16*lj updated 10/19/16.
2012 Jeep Grand Cherokee electrical complaints
Page 17 of 29: complaints 461 to 490 of 837, newest first, as owners wrote them.
I was walking out to my car after leaving a store. The car had been parked in the parking lot for no more than 20min. I got to my car and before I started the vehicle I noticed smoke coming from under the hood. I opened the hood and found that there was smoke coming from the alternator as well as the distinct smell associated with an electrical fire. I rushed back into the store asking if they had a hose or a bucket. They had a partially filled water jug that they let me use. I went back out to the car and noticed that the smoke was beginning to intensify. I also noticed that sparks were beginning to fly out of the area. I doused the area in water to quell any fire that may have been present (at this point there were no visible flames but plenty of smoke). I then quickly accessed the battery located in the vehicle under the front passenger seat and, using a multi-tool, was able to disconnect the battery. The smoke had once again intensified and I used the remaining water left in the jug. However, the smoke continued. I quickly went back into the store and filled the water jug with more water (I needed to be quick so I only partially filled the jug, about 1/8 of total capacity). When I got back to my car the smoke was still increasing but at a lesser rate from when the battery was connected. I doused the alternator and area around it with all of the water in the jug. At this point the smoke had stopped but the area was still very hot. I refilled the jug and doused the area again. After the last water jug, the area was warm but you could touch it. At this point I called aaa to send a tow truck. I continued to monitor the vehicle until the tow truck arrived. The smoke was gone and the area had continued to cool. Prior to the fire, there were no warning lights nor any indication whatsoever that there was a problem with the car.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 15v879000 (electrical system, interior lighting) 15v115000 (electrical system). The parts were not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system , interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 5 MPH, the engine failed without warning and would not restart. The vehicle was towed to a mechanic who diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
I currently have the 2012 jeep grand cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! Upon receiving my notification letter, I made an appointment with the anticipation that the repairs would only take 1 ' 2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the chrysler group llc (chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with bbb. I have attempted to contact chrysler group llc (chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from chrysler over the years, and now I am very disappointed with the response I received to settle my claim for rental car reimbursement.
My jeep has been on recall for over 7 months to fix the sun visor electrical problem. I am told they are working on a permanent fix since the other two fixes does not work. This is a huge fire/safety issue and it seems jeep takes forever to immediately repair any recall item. Here is a cut a paste: the federal safety agency recall number: opens new window takes away from VIN lookup section> 15v‑879 recall date: february 11, 2016 manufacturer recall number: r71 summary: the sun visors on your vehicle may experience a high resistance short at the sun visor vanity lamp wiring after a service repair to the sun visor, headliner or while gaining access above the headliner. Safety risk: this may result in an inoperative vanity lamp and/or an electrical fire. Remedy: a permanent remedy for this condition is currently under development. Fca is making every effort to finalize a remedy and obtain parts as quickly as possible.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 40 MPH, the battery warning light illuminated and the vehicle stalled. The contact mentioned that all electrical functions failed. In addition, a burning odor was present. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 14v634000( electrical system). The manufacturer was made aware of the failure. The failure mileage was 100,400.
Tl* the contact owns a 2012 jeep grand cherokee. While driving at various speeds, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was determined that the alternator caused the computer system to fail and needed to be replaced. The vehicle was repaired. The VIN was not included in the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 54,000. ..updated 08/23/16 *bf the consumer requested to be reimbursed for the recall repair.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 65 MPH, the alternator warning light illuminated, the power to the vehicle depleted, and a burning odor emitted from the front of the vehicle. The contact parked the vehicle and observed smoke connected to the alternator and heard a sizzling sound from inside the alternator. The vehicle was taken to an independent mechanic who diagnosed that the alternator failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000(electrical system) and 15v115000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work. In order to start the vehicle again, I need to completely stop, put it in park and start the engine. This has happened on the street and freeway. It does not happen constantly. I have had times where it happens 2 days in a row, once a week, and once a month. I have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is. After having the vehicle at the dealer for over 1 month, I spoke to a senior technician that works at the dealer and he said it is a known issue. He told me that vehicles with the 5.7l engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 35 MPH, the contact heard a whining noise coming from the engine and a burning odor entered the vehicle. The contact parked the vehicle and noticed smoke emitting from the alternator. In addition, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the alternator failed and destroyed the battery. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Tl* the contact owns a 2012 jeep grand cherokee. After starting the engine, smoke appeared under the hood. In addition, a burning odor and a whining noise were present coming from the engine. The vehicle was shut off and towed to the dealer where it was diagnosed that the alternator was faulty. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,200.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 45 MPH approaching a stop light, the vehicle stalled and the instrument panel lights illuminated. The gear shifter was placed in neutral and, while charging the vehicle's battery, smoke appeared under the hood on the front passenger side. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 73,000.
Tl* the contact owns a 2012 grand jeep cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 30 MPH, the contact heard a noise from the engine compartment. The contact had to maneuver the vehicle to the side of the road. The battery warning indicator and entire instrument panel illuminated. The vehicle stalled and would not restart, and was towed to the dealer. The dealer diagnosed that the alternator failed and caused the battery to fail. The manufacturer was notified of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 40,000.
The alternator failed when in motion on a city street and left me stranded in my 2012 jeep grand cherokee v6 that has only 50,000 miles on it. There is an alternator recall out for most 2012 v6 jeeps, chrysler, etc; however, I have been told that the recall does not apply for my vehicle for some reason even though I had the same issue as all the other vehicles that are included in the recall. I am hoping that they do right by their loyal customers and expand the recall to include my vehicle.
Tipm failure as I drove down the road.
Problem stared approximately 2 weeks ago. The rear hatch on the vehicle would not unlock. Once I started the vehicle and drove it would eventually begin working again. Its beginning to happen more frequently and now the passenger and drivers door(s) are affected. I noticed in many jeep forums that a strong possibility exists that the tipm is bad. I've already had my vehicle in for the tipm recall for the fuel pump. I didn't have any issues before the recall but now I'm noticing more "glitchy" electrical issues starting to pop up.
Jeep grand cherokee recall 14v634000. Chrysler sustains that my car doesn't qualify for this recall. While driving the battery light came on. Five minutes late the engine stalled. I tried to jump started but the jumpers got hot in a matter of seconds right after a connected them. After ii disconnected the alternator cable the short disappeared and I was able to start the car.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, hydraulics); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the brakes and the alternator. The failure mileage was unknown.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 25 MPH, the battery light illuminated. The vehicle made a humming noise and the vehicle stalled simultaneously without warning. The contact stated that the battery and the alternator failed. The power windows would not roll down when prompted by the driver. Furthermore, smoke appeared under the hood near the engine. The vehicle was towed to the dealer. The manufacturer was made aware of the issue. The VIN was invalid. The failure mileage was 57,459.
Vehicle stall while running. Without any symptom it just stall,super scare of driving the jeep. Got the recall for the fuel pump done and the problem still happening, how is possible that this vehicles remains on the streets when there is hundreds of complains about this, what can be worst of losing control of your car while driving at highway speeds. My last chrysler ever!
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