Tl* the contact owns a 2012 jeep cherokee. The contact received notifications for the federal safety agency campaign number: 14v154000 (electrical system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
2012 Jeep Grand Cherokee electrical complaints
Page 28 of 29: complaints 791 to 820 of 837, newest first, as owners wrote them.
In september we were placed on a waiting list to have the repairs made with the recall p36/the federal safety agency 14v‑391. As of today we are 42 on the waiting list at this one dealership in paducah ky. Chrysler is not sending the parts to the dealership to make the repairs. This is the same as the other recall we received p14/the federal safety agency 14v‑154, we have been on that recall list since 05-01-2014. The dealership said they have only received 6 parts since may to make the repairs. We are 12 on this list and winter is approaching and the recall is associated with freezing brake boosters.
While driving at a speed of about 25 MPH, I heard a vibrating noise, smelled and saw an excessive amount of smoke coming from the engine compartment. I drove directly home as the battery/electrical light came on. Once stopped, I opened the hood to find smoke pouring from the alternator area. I am guessing the this may involve the current campaign "p60" and/or recall number 14v‑634. The SUV currently cannot be safely driven.
My wife was driving the vehicle when all of the sudden the engine started to rev and would not shift up or down. She could only go maybe 20 MPH - people passing and honking on a 4 lane road. She found an area and pulled off the road into a retail parking lot. She put the car in park and then shifted back into drive and the issue continued as the car moved but the engine rev'ed without shifting to the next gear. She put the car in park and called the local dealer, where she was told to call chrysler road side assistance and have it towed in. The dealer took a look at it the next day and could not make it happen again. They said they re chipped it I believe(reset the electronics). This same issue happen again approx. 30 days later and it was towed in and they could not find any issue. They said we had to take the vehicle back and there was nothing they could do. We have had the vehicle towed twice now both in the morning taking our daughter to school. We cannot trust this vehicle and are looking at selling it. That is what the dealer suggested as well.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The car started to make loud, whining noise on 9/5/14 when it was taken to fields jeep, glenview, il to be checked up. 2 mechanics check the car and told it was safe to drive. Due to the lack of interest or unprofessional staff, the car was not taken immediately to service even though it was apparent that it was dangerous to drive. The service was scheduled for 9/15. The alternator failed and the car stalled on 9/12/14 at the garage and the car was towed to fields jeep. The fields jeep service was reckless - recall was announced on 10/16/14.
I have had multiple minor issues with this vehicle and returned for repair as many as 3 times to get them fixed. Those are minor compared to the challenges I encountered last week with the vehicle. I took it into service the brakes for normal ware and tear and had two recalls taken care of. I also had the rear window which was leaking fixed (3rd time) and dashboard trim repaired (2nd time). About an hour after leaving the dealer the check engine light came on. I returned to the dealer the next day and they discovered it had 2 bad codes that had something to do with a bad ground. Their first thought was the recall work was not done properly. Once they dug into the codes they discovered a couple of things. First the module-active dampening was bad at a cost to me of $749.00. In my opinion this module had nothing to due with my care for the vehicle and should last the life of the car. It was so hard to get it took the dealer 2 days to find one. They also commented it was the first they have ever replaced. They also discovered due to the check engine light that one of the shocks is bad and will cost approx. $1600.00 to replace and they are none to be had right now. They are on back order. Again another part that should not be replaced in less then 2 years of highway use. This is a srt model (the most expensive car in chrysler's line) and it only has surface street and highway miles on it. As for the shock the dealer is asking jeep to pay for all of it except $100.00, we shall see. Finally they discovered something they call a "bracket" which is an electrical wiring harness was bad. It was explained to me that they repaired it but if it goes out again it will be another $1600.00 repair. Once again should not a electronic component that would have to have the dash board removed to replace it last the life of the car?
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v391000 (exterior lighting, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The contact had not experienced a failure.
My vehicle was at the repair shop for about 1 week having the cylinder heads replaced for the 2nd time. When I received the vehicle back I had it for approximately 1 day and I was driving down the street and the battery light came on and the vehicle stalled and would not start, the vehicle needed to be towed from the restaurant to the dealer where the heads were replaced. I was told the fuse on the starter blew and it was repaired, I picked up the vehicle and on the way home the battery light came on again, I turned around and brought it back to the dealer and they had it for 2 days and said it was the alternator that needed to be replaced and it was not covered under the warranty because of the mileage. I had to pay $652.00 to replace the part. On 10/16/2014 on the news was a recall for the jeep grand cherokee that the alternator needed to be replaced due to the same thing that happened to my vehicle. I contacted the chrysler company and was told my VIN was not part of the recall and I would not be refunded my money to replace the alternator. I don't agree that it was not included in the recall. I feel that I should be refunded my money as it is obviously the same issue that is now being recalled. I just don't understand how you choose which vehicles are affected by the recall.
Total power loss in cabin and engine, unable to open passenger doors from inside. The vehicle would not start and there was a burning circuit smell emitting from under the tipm. Aaa tried giving a jump but the vehicle would not turn over even though temporary electrical power had been established while connected to aaa power source. Electrical power was lost upon disconnect from aaa source. Dealership determined that the problem was alternator failure which resulted in subsequent damage to the vehicles battery and connecting cables. Dealership also determined that the burning smell emitted from the battery.
My 2012 jeep grand cherokee encountered the same problem as stated in the chrysler recall p54, which is the recall for 2011 jeep grand cherokee. The engine would stall while driving, and it also encountered not start problem as well as the not start on the first attempt problem. Even the car could start, the engine would stall again shortly. The problem is resulted from the faulty tipm, which is the same on both 2011 and 2012 model. However, only the 2011 grand cherokee is being recalled. So I urge chrysler to initiate a recall on the 2012 model as well.
Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. After several test back seat safety belts also failed. Windows and door safety electrical safety lock did not operated ( 2 times replaced).
I have 2 recall notices from chrysler on my 2012 jeep grand cherokee which I have had for several months (recalls nos. P14 and p36). Every time I contact my chrysler dealer, south point chrysler in austin, texas, I am informed they do not have the parts to do the recall work.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v391000 (electrical system) and stated that the part was not available to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received recall notifications for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical system). The parts needed to repair the vehicle would not be available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received recall notifications for the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
06/30/2014: car was craning slow. Outcome: battery replaced. Brake booster recall and replaced. 08/18/2014: car was towed in. Outcome: fuel pump overlay was replaced. 09/15/2014: car was towed in not starting. Outcome: battery replaced and new alternator replaced. Last incident happened on 09/12/2014 I was driving home, the car panel started flashing, vehicle shut off, and I lost power steering. No control of my car. Thankful I wasn't in an accident. I had my children in the car. Precious cargo. This is a huge safety issue and concern. If I was on the freeway I can only imagine what would have happened. My car only has 37k miles on it. An alternator should not be needed to be replaced at such low mileage. I can understand 100k. Plus 2 battery replaces needed within 2 months. This car is not reliable nor safe.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign number 14v154000 (service brakes,service brakes, hydraulic) and the federal safety agency campaign number 14v391000 (electrical) exceeded a reasonable amount of time for the recall repair. The dealer advised that the parts were not available for repair and did not know when parts would become available. The contact did not experience a failure.
Car would not start on first attempt. This occurred everyday for 3 days at which point I brought it to the dealership for service. The problem was an issue with the fuel pump related to a faulty tipm. The part was replaced by the dealership at no charge.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure.
Car would not start on a regular basis. Smelled electrical burning. Brought to ramsey chrysler jeep and was told that tipom was no good which was the total integrated power module that operates all electrical functions of the vehicle. Item was not covered under warranty and cost me $1418.43.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the key fob would activate intermittently and that the key failed to unlock the doors. The contact also stated that she replaced the battery on numerous occasions however the failure recurred. The vehicle was taken to an independent mechanic, who diagnosed that the key needed to be replaced and replaced the battery in the key fob. The manufacturer was not notified of the failure. The approximate failure mileage was 31,116.
The totally integrated module went bad 3 weeks after purchasing vehicle.
Total integrated power module: when starting, vehicle stalls. When try to restart, vehicle continuously turns over without starting until it finally times itself out. This happens at least once per week for more than a year. Dealership says they know nothing about the problem and that they cannot recreate the issue so they will not fix unless I choose to replace the tipm at my own expense. I've given them article after article about this issue - to no avail. Warranty company will not cover the issue because dealership says there is no issue.
Initially, I was having trouble with it stalling after it started. The dealership installed a new start button, I then had trouble after I would turn the car off, the accessories would not turn off. The dealership replaces the door mechanism and now I am having trouble getting the car to start. I was unable to start it after several attempts and could only start it using the remote start. I have had tons of issues with this vehicle and the start system stalling, then not turning off and now not starting.
Informed by technician that I have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car I paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and I am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.
Saw smoke coming from passengers visor parked the car in front of the house when out two hours later to find it to be completely burned.. Dealership acted like it is no big deal that a leased new vehicle from them catches fire inside... Service rep jeff tells me it's not that bad..?? Really how can I show you the pictures of this "not a big deal" situation... Updated 08-20-14 *bf updated 7/23/2015
The vehicle lost all electrical power, steering and braking while in motion. The vehicle lost all control of steering and breaking when the electrical system shutoff. The electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles). The following parts have been replaced: fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster. Vehicle almost caused 3 severe accidents while in motion.
I was getting a burning plastic smell I brought the vehicle to manfredi service center in staten island ny they tried to tell me it was my air freshener after pushing for a fix they flushed a coil ...immediately called them after picking up the vehicle and was told to bring the car back monday ....saturday while driving intense smoke filled the cabin from the drivers side headliner I had the car towed back to service where they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when I received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented .....I am awaotomg parts the smell persists and causes me to have headaches thank you for your time I would appreciate any info on this.
Noticed faint smell of burning plastic, opened a sunroof to clear the air. Smell got worse immediately, and then a headliner, just above my head (driver side) started smoke. Sunroof started closing and opening by itself, and dashboard showed a message that parking assist needs to be serviced. I pulled immediately of the road, turned off the vehicle, forced the water into headboard and fire stopped. Called 911 in walton county in florida. Night before we tried to turn the lights inside, and noticed that they were flickering and very weak. I am now 800 miles away from home on vacation, and chrysler is moving really slow to address the issue, already waiting 5 days for special investigator to check the vehicle.
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