Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to remedy the problem was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure.
2013 Jeep Grand Cherokee electrical complaints
Page 11 of 14: complaints 281 to 310 of 376, newest first, as owners wrote them.
I have received a recall for my jeep: the totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. Three months later, jeep says the parts are still not available, therefore, my car is still dangerous to drive. Recall status: incomplete but repair parts are not available. Furthermore, jeep wants to hack into my wiring to replace a relay. That relay is originally part of the totally integrated power module. They are trying to take a "cheap" rather than "proper" approach to repairing my vehicle. I want the module replaced in whole, as this is where the relay in question was engineered to reside. Furthermore, I have called my local jeep dealer to verify the availability of the totally integrated power module. I was told that they could order it and have it on their shelf in 2 working days! I want jeep to repair this safety defect immediately, and properly, as the vehicle was designed and engineered to operate.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Please review email chain to chrysler's customer assistance center (note: I had to delete their passive response to my original email since your system limits the number of characters. They provided no real support other than to go to a dealer, which I have multiple times since and they have not identified any issue): dear customer assistance center I do not understand why you have not taken my issue seriously. Tonight a similar situation happened. The keyless fob was in a purse on the passenger seat of the vehicle. As my wife exited the vehicle, the doors were somehow locked. She was unable to open the doors from the outside of the vehicle. Luckily, again, there was someone of age that could open the doors. However, I have a 2 year old son that is normally in his car seat, and would have no possibility to exit the vehicle in this condition, and this is life threatening as we live in a hot climate, especially in the summer time. My next email and phone call is with the federal safety agency. This is 100% unacceptable and you have taken my concerns lightly. When there is the first fatality due to this issue, there will be major consequences to chrysler. I will discuss this with the federal safety agency. Regards jody original message follows: ------------------------ us customer service - jeep brand site brief description: safety concern with '13 jeep cherokee comments: this weekend we were presented with a safety concern with our '13 jeep cherokee. My wife had her key in her purse, got out of the vehicle with her purse still in the car. While getting out, the driver's side door partially shut, she was outside of the car but couldn't open any door. My 2 year old son was in the car, but luckily my 6 yr old daughter was able to get out of her seat and open the door, otherwise he would have been locked inside.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 09/11/15*lj updated 01/29/16.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received a notification for the federal safety agency campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system). However, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I received a recall notice many months ago for my jeep telling me a ":dangerous" defect needed to be repaired. I have been calling the dealer evr couple weeks and keep getting the , no parts are in for that yet. The recall notice says it can result in a crash as car loses engine power, yet chrysler is taking their own sweet time to fix it, I am fed up
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 8/21/15
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Ma 08/13/15 updated 12/1/2015
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number:15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 11/19/15
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 8/10/15
Tl* the contact owns a 2013 jeep grand cherokee. While the vehicle was stationary, the vehicle experienced a loss of power. The vehicle was taken to a dealer where it could not be diagnosed. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the vehicle hesitated to start. After several attempts, the vehicle was able to start. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 14v115000 (electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the vehicle stalled several times without warning and that the failure was getting progressively worse. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system) and stated that the part needed was not available to schedule a recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The approximate failure mileage was 5,000.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to complete the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated while driving 35 MPH up a hill, the vehicle hesitated in engine power sporadically. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 15v115000(electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 5,416.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure. Ma 08/10/15 updated 11/27/2015
Tl* the contact owns a 2013 jeep grand cherokee. While driving approximately 35 MPH, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. In addition, the contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 13,000.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. While backing out of the garage, the vehicle stalled without warning. The vehicle restarted, but the failure recurred on several occasions. The vehicle was taken to the dealer, but the cause of the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 10,000.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system) and stated that the part would not be available for several months to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/14/15
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Chrysler, sent us a letter listing the recall below for our 2013 jeep grand cherokee, and they still do not have the replacement part. The repair has not been made and they give us no information about when it will be available for repair. My main concern is that we have a 2 year old and my wife drives the jeep every day, her only means of transportation. The recall states "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning." also, very concerning to us: "consequence: a vehicle stall increases the risk of a crash." here is the recall info: chrysler (fca us llc) is recalling certain model year 2012-2013 jeep grand cherokee vehicles manufactured september 17, 2010, to august 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 dodge durango vehicles manufactured january 18, 2011, to august 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the recall notice for the federal safety agency campaign number: 15v115000(electrical system) was received in april of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. No estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 7/14/15*cn updated 10/16/2017
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
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