We purchased a 2013 jeep grand cherokee nov of 2018. There was a safety recall (v62) nov of 2019. The malfunction causes the car to stall. There has yet to be a repair for the recall. It is now sept of 2020 and our car is still stalling and unsafe due to an unfixed recall that is nearly a year old. We still must drive the car which is a hazard to ourselves and others because no remedy or replacement is available. This is irresponsible and dangerous.
2013 Jeep Grand Cherokee fuel system complaints
Page 3 of 5: complaints 41 to 70 of 113, newest first, as owners wrote them.
A recall was issued november 14, 2019 to replace a fuel pump relay that can result in a no-start condition or an engine stall if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning. This recall was issued almost a year ago and has not yet been resolved. I am concerned about the safety of driving this vehicle. I contacted the fca and they suggested that I take the vehicle into my jeep dealer to have it analyzed to see if there if anything wrong with the relay that is currently installed. I took my vehicle into the jeep dealer and they told me that putting it on the analyzer would do not good. I want to know when this recall will be resolved.
Vehicle does not start as it should consistently. Vehicle has an inconsistent delay in moving forward after stopping at a red light and will have a jerk/jumping feeling in the transmission after the delay/stall from moving forward. This has been an ongoing issue since december 2019 when I initially took the vehicle to get looked at and the dealership states they do not have parts to fix the issue as of september 2020!
I had to replace the alternator and wasn't aware of recall t36 and now my fuel pump went out (recall v62). My truck was stalling at first, now it won't run at all. When I called the dealer and they said there were no replacement parts in stock. The cost to repair out of pocket is $1450.00. Additional information, is available upon request. Thank you!
On september 1, 2020 shortly after starting the vehicle and while in motion, the engine stopped causing loss of control of the vehicle. I was able to bring the vehicle to stop in roadway with hard pressure on brakes. Fortunately, no contact was made with person or property. I attempted to re-start the vehicle but it would only crank and not start. Several minutes later was able to restart the vehicle. The vehicle has had trouble starting on many occasions prior but this was the first time it stopped while driving. The only indication the vehicle had lost power was when I attempted to slow the vehicle and turn the wheel. Prior to this the dealership has examined the issue on at least four separate occasions spanning years. I have been told the fuel pump relay has been replaced twice on this vehicle. After both of these alleged repairs the vehicle has exhibited the same symptoms and returned to the dealership. In the last visit with the dealership on june 23, 2020 and phone call with fca us llc's customer service on september 1, 2020 I was directly informed that no solution exists. There is no advanced notice to the driver as this does not occur each time the vehicle is driven. When the vehicle does lose power while driving, no noticeable indication of this danger can be quickly observed by the driver. It was only noticed when I attempted to maneuver the brakes or steering wheel. This is a known and hazardous condition created by fca us llc. Which they have not adequately addressed.
While driving on a major highway in newington,va, my 2013 jeep grand cherokee laredo suddenly lost power. I lost acceleration, power steering and power brakes. This is the second time in a month that this vehicle lost power and reacted in this manner. The vehicle was towed to a dealer and two days later was repaired. This vehicle is under a v62 safety recall for a defective fuel pump relay. The repair was a temporary fix until jeep comes out with a permanent fix. In 2015 this vehicle was recalled under r09 for the same fuel pump relay problem. Dodge durango vehicles have the same problem. Fiat/chrysler/jeep corp. Has known about this defective fuel pump relay since 2011 and have yet to come up with a permanent fix. There are thousands of these vehicles on the road and they are all death traps. Please put some pressure on jeep corp. To fix this deadly defect in their vehicles. Peoples lives are at stake!! The worst part is that car dealerships can resell these used vehicles knowing there is an open safety recall that has not been permanently fixed. The uninformed consumer is buying a vehicle that will kill them. For god's sake do something!!!!!!!!!!!!!!!!!!!
Jeep issued a recall on november 19, 2019. Nine months later and jeep is telling me there are still no parts available. And no estimated date on when parts / fix will be available. By law, does jeep have the responsibility to fix within a year?
In november 2019, chrylser recalled approximately 528,594 dodge durango and jeep grand cherokee suvs from model years 2011 to 2013 because fuel-pump relays may interrupt electrical current and prevent engine start-up and/or contribute to a stall while driving. The dealer and chrysler is still claiming the part is 'out of stock' nearly 9 months later. We cannot safely drive the car, or sell it because of this open recall. The car frequently will not start, and we are very concerned of a stall during driving if the vehicle does start. We believe chrysler has not taken appropriate action to manufacture or distribute the replacement fuel-pump relay, and they continue to refuse to provide an estimated date for the part to be in stock. (recall related incident) ts
11/13/19 failed fuel pump relay car would crank no start 1/23/20 failed fuel pump relay car would crank no start 7/17/20 failed fuel pump relay car stalled while driving on city street
Fuel pump relay - my car stalls when it wants and takes off really fast when it wants, and starts when it wants to transmission. - I am told there has been a recall on the transmission my car is slipping gears
I heard about this recall in 2019, according to the federal safety agency website, the recall is from november 2019. I have checked month after month with the dealer I purchased the vehicle from and no word on any parts or fixes. It's now july 2020 and still nothing has changed. I'm getting worried more and more daily about the problems that could happen if the recall issue is not taken care of. It will be 1 year within only a few short months.
Recall the federal safety agency campaign number: 19v813000 remedy says that we will receive a second notice when final remedy becomes available. It notes that vehicles experiencing a fuel pump failure will receive an interim repair. I have been to 2 dealerships and called fca multiple times to talk about this recall's interim repair and have been sent around with no answer. They seem to be purposely dodging any accountability for this interim repair they have promised. My vehicle has stalled multiple times on streets and highways.
I keep experiencing the same issue -- vehicle won't start after long extended crank and then shuts off. Approximately two years ago the entire fuel pump was replaced, yet the same issue has reoccurred. This time it was diagnosed as a wiring issue to the fuel pump relay. Fiat chrysler automobiles (fca) refused to reimburse january 2018 and again july 2020. There is currently an open recall (v62 / the federal safety agency 19v‑813 and r09 / the federal safety agency 14v‑115) with no remedy related to the fuel pump that renders the vehicle unsafe to drive. I have requested they replace or refund the vehicle.
While driving my car on the highway the battery light came on. After a few minutes all of the other lights, seatbelt, engine, etc. Started to flash. Then my air conditioning turned off, my brakes stopped working and my power steering went out. Luckily I was pulling off of an exit. After finding out that there were 5 recalls, I took the jeep to a dealership to have them fix it. I picked it up a few days later after they said it was ready. The day after picking it up...I was again driving down the highway and the jeep did the exact same thing!!! Again luckily I knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.
March 2020, I went to a chrysler dealership to have a recall repaired on my 2013 jeep grand cherokee, due to issue with my car starting. I contacted mopar regarding the procedure to repair the fuel pump relay recall. I was advised no parts were available yet, and the dealership should use a replacement part to temporarily repair the recall. Recall v62 was repaired, along with 2 other recalls, stated by the service department in march 2020. June 8, 2020 my vehicle stalled while driving, I immediately informed the dealership, and I was told the repair never was completed. After speaking with mopar and representatives at the dealership, the dealership failed to submit the correct documentation to mopar, also gave me misinformation, and the temporary fix failed. The vehicle had been hesitating to start after several times for a week and a half. The vehicle then shut off at a stop light. I was able to start the car after several attempts, and it then stalled while driving in a busy area on june 8, 2020. I contacted and opened a case through mopar regarding the recall procedures after my car has stalled, and there is still no resolution to fix the vehicle. The representative informed me to "drive safe" and unfortunately there was no solution or timeline for the final recall repair. The representative stated that until my car has further issues, I would not be able to get a case manager. This policy is hazardous and causing a safety issue to me due to the already failed attempt to repair the recall, and no immediate or foreseeable resolution to the problem.
There is a long standing recall on the subject vehicle fuel pump relay. However, jeep is unable to supply a suitable replacement part. Unanticipated failure of this part can lead to immediate engine stoppage. Fca is unable to give a date when the replacement may be available. *tr the consumer stated the steering column, windshield wipers, air suspension compressor, turn signals, and blind spot warning all failed. The check engine light and traction control light were illuminated. The information screen between tach and speedometer were locked into only one mode.
Existing recall has not been resolved
My wife 'kendra' was driving the said vehicle which is her every day vehicle to a doctors appointment on feb. 7, 2020 and the fuel pump relay switch shut the fuel off causing 5he vehicle to stall as wife was attempting to drive through a 6 lane busy intersection. Wife was terrified because she couldn't maneuver vehicle to safety leaving her stuck with cars traveling at 45-50 MPH through the intersection and she couldn't safely exit the vehicle. She called me for help and as I was on the phone with her two barely missed her with screeching brakes and her screaming. I was 2 minutes from her and as I was approaching the vehicle started. We brought the vehicle home and I immediately called chrysler about the issue because I had already attempted to get the recall fixed but they (rockwall dodge) said the recall part isn't available prior to this incident. Chrysler said I could take the vehicle to rockwall dodge where they could do a 'temporary' fix, whatever that is. That was feb 7 2020 and I'm in a rental with no fix or 'temporary' fix, that I call bs. This very dangerous for vehicle owners and may cause a death or serious injury to motorists. My wife has to drive over a 4 mile bridge 4 lanes east and 4 lanes west with only an outside shoulder between rowlett and rockwall tx with speed that vary between 70-90 MPH, if it was to stall there she's very likely to be hurt bad or killed. To this date no 'temporary' fix and now chrysler and rockwall dodge are trying to make me pay for a rental. Please put pressure on them to resolve this before there is loss of life.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact stated while driving 70 MPH, the RPM revved up however, the vehicle started to decelerate. The contact stated no warning light was illuminated. The contact would stop the vehicle and restart the vehicle however, the failure recurred. The vehicle was taken to larry h. Miller casa chrysler jeep located at (9733 coors blvd nw, albuquerque, nm 87114), who the contact stated exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of failure. Parts distribution disconnect. The failure mileage was 60,000. (recall related incident) ts
My 2013 jeep grand cherokee laredo 4x4 has randomly but continuously stalled or hasn't started up successfully for the past year that I have owned it. This has caused much stress, anxiety, and inconvenience for me, my wife and young daughter. We live with the constant fear of being left stranded throughout or own city or worst yet stranded out of town during family road trips. This is completely unacceptable and undesirable as loyal jeep vehicle owners of several different jeep models including two jeep patriots and one jeep liberty. This past friday I was unable to start up my jeep to go to work and was left stranded in my garage. I had to miss work that day and have the jeep towed to a local authorized dealership where it is still parked four days later unable to start up and is undiagnosed or repaired. This is causing me and my family much financial hardship due to my wife and I having to alternate missing work or trying to borrow a spare vehicle from other family members. I hope to have a remedy as soon as possible by the manufacturer as this issue and subsequent recall has been in effect since last year 2019. I hope that this complaint does not fall on deaf ears and that a solution is developed and provided to me and my family right away.
Fuel pump delay. Car acts in start mood but does not do complete start. Delayed mood. This happens in park mood. Has not happened while I'm driving... Yet. When will a repair become available?
My vehicle is already part of a recall issued 11/14/2019. The company still has no repair for this recall, I have a hard time figuring out how this is reasonable for a company to take this long to solve a problem do I have any recourse in this issue? (recall related incident) ts
A fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. I use currently my car for works matter. I was very kind and I am very afraid to use the car and this prevented me from being late in my personal affairs ann I am emotionally affected because up to the mopars does not have solution.
Tl* the contact's parents own a 2013 jeep grand cherokee. The contact stated that while driving at 70 MPH, the vehicle lost motive power and stalled without warning. The vehicle was restarted and driven to blake fulenwider chrysler, dodge, jeep located at (305 16th street, snyder, tx 79549), where it was determined that the fuel pump relay needed to be replaced. The vehicle was repaired. The vehicle was included in the federal safety agency campaign number: 19v813000 (electrical system). The manufacturer was notified of the failure and a case was filed. The approximate failure mileage was 75,000.
My 2013 grand cherokee has had the stalling issue since I bought it in dec. 2016. In 2017 after replacing tipm & fuel-pump at our expense, vehicle continued to stall & neither jeep nor the dealership would do anything other than change the part. We filed with ncds, & the arbitrator did not pursue the case & chrysler responded that the vehicle was 'operating as intended'. I have electronic copies of those documents. Since the official recall was issued, my car has been in the shop 3-4 times & continues to shut off multiple times daily or every other day. It failed & would not start dec. 2019 so I took it in & got it back a week later. They claimed my battery was dead & would not hold charge. However, the day before it wouldn't start, I'd driven it back from dallas to lafayette, la w no stall. I'd also driven it around the morning it stopped working so I am not understanding that, but paid for the repairs & a couple weeks later, it failed again. It's my understanding the fuel pump has been replaced twice since my visit in december. I took it in on jan. 20th for the stalling & got it back on the 21st in the afternoon. Less than 24 hrs later, it stalled again. I called the dealership all last week to report the daily stalls & went back in this past monday, the 27th, after they did not return my calls to schedule an appointment. It stalled there in the dealership parking lot, & they got a tech to run the codes & it came back as the recall part. Then they ran specific diagnostics per fca's request & said they couldn't duplicate it. Since monday, it has stalled twice so far today, on wednesday. The car has stalled while idling with my foot on the brake, while driving it, and upon start it will immediately die after cranking up. The issue is intermittent & poses a huge safety risk for myself & others when it stalls in-operation.
I had the original recall done for the fuel pump relay, after just over 2 years it stopped working and when it doesn't work the car can't start. They told me that I had the recall done and it was more than 2 years, I was no longer covered. I have replaced it twice already since then. I just received a letter from jeep and they have put a second recall on this part. However they don't have the part which is about $10 and the car will not start without it. I called the dealership and main company and was told if I have a problem starting or stall while driving I am to have it towed to the nearest dealership and they will look at it and evaluate the problem and if the relay is the problem they will repair it with an over the counter part and will call me when the dealership part comes in. I asked how long it would take to evaluate my car if it was towed in to be fixed. No one could give me an answer. Only saying once they look at it and figure out the problem then I would be notified. Here is a quote from the letter they sent me ' a vehicle engine stall while driving can cause a vehicle crash without prior warning '. So my question is, is this car safe to drive as is, and if not what are my choices. They have no answer for this. I am informing you of this problem, they didn't offer a rental car when I said what do I do with this situation. A $10 part and they don't have any, I keep 2 replacements in the glove box in case my car doesn't start but I didn't know the car can just stall while driving. That is very dangerous for everyone that owns one of these vehicles and the cars around them. It's a disgrace and I think they knew about this problem and didn't prepare to have the parts ready for this problem. I just hope no one dies (recall related incident) ts
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the fuel pump did not pump fuel. The vehicle was restarted a couple of times to get the fuel pump to work. There was no warning indicator illuminated. The vehicle was taken to iverson chrysler dodge jeep ram huron (605‑352‑8686, located at 101 2nd st sw, huron, sd) where it was diagnosed that the fuel pump relay needed to be replaced. The technician also confirmed that the vehicle was included in the federal safety agency campaign number: 19v813000 (electrical system), but the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. Vin tool confirms parts not available.
Vehicle would not start on 06 dec 2019; was attempting to start but kept making sputtering and scratching noises. Ac power works. Towed to dealership and decoded as a fuel pump relay (as stated in recall we just received!!) dealership refused to fix per recall.
I was driving on the capital beltway 495 in maryland when all the lights in my car came on and then turned off. After that my car completely stopped accelerating, my check engine light came on as well as the ABS light and a lightning bolt light where my speed is displayed started flashing. I was able to get to the shoulder of the road after almost getting rear ended. When I tried to turn my car back on all of the lights kept flashing and the engine wouldn't turn over. After about 30 minutes all the lights went out and my car was finally able to start. Off and on my car keeps telling my to check my gas cap even though I've replaced it and it's always on there tightly.
Tried to start my jeep it wouldn't start. I used the push button. I waited a few hrs and tried again. Same issue. Tried my remote start. Started up. Next day used the push start, started up no problem, on the highway (95) the truck was hesitating when going up an incline. Next day push start won't work, the engine would turn over as usual but wouldn't start. Remote start and it started up. Son took it and put it on the diagnosis machine and said there weren't any codes. Researching a hard starting problem I've read tons of posts very similar to what I have experienced. I called the dealer to make an appointment. Asked could it possibly be the same issue that my truck was re called on already. He said might be r09 fuel relay recall, timp problem, (recall was a temporary solution to install a fuel pump harness bypass so that the fuel pump turns off) but that if it is, the dealer said they already replaced that and will not do again unless it is pd for, after they put the jeep on their diagnosis machine at $175.00 per hr. So after they completed the 9th recall I pick up my jeep with hopes that I could do more research. I also called jeep. The lady was very nice but they will do nothing except add my complaint to their system. I found out that many people had the same problem as I do! Jeep/chrysler have put faulty timp in these cars and do not want to put a recall out on them. Many cars with my model have had the same complaints. The faulty timp has the fuel pump running constantly which drains the battery it runs when the car is off. Now if I 'try' to start the vehicle it smells like something is burning. After researching this problem I found the issue to be a timp problem and now am aware that I am not alone. There are hundreds if not more jeep owners that are having the same issue.
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