During the year (2014), I have received two separate safety recall notices from chrysler. When I received the first recall notice (p14/the federal safety agency 14v‑154 brake booster), I called my local dealer (carson dodge/jeep) and was told by the service manager that they did not yet have the parts to perform the safety recall, so it did not make sense to perform the inspection. The service manager said they would "put me on the list" and would call me when the parts were available. Several months later, I got the second safety recall (p36/the federal safety agency 14v‑391 sun visor wiring). I called carson dodge/jeep again. They still did not have the parts for the brake booster recall and it "didn't make sense to bring my jeep in to them until they could perform the inspection for both safety recalls". The service manager said they would "put me on the list" and would call me when the parts were available. It is now the end of the year, carson dodge/jeep has not called me to perform either of the safety recall inspections and I feel like I'm getting jerked around. As these safety recall notices from chrysler are not dated, I cannot be sure of the exact month/date they were received. As important as these documents are, they should be dated.
2013 Jeep Grand Cherokee visibility complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
I have gotten two safety recalls from jeep. The first one is p14/the federal safety agency 14v‑154 ( brake booster may prematurely corrode) and the second is p36/the federal safety agency 14v‑391 ( sun visor vanity lamp may experience high resistance short). I have called several dealerships to try to get my car in for them to check and have either been told they don't have the part or are "too busy to service my car". I was even told at helfman dodge chrysler jeep and ram in houston (713)533-6100 that they couldn't service my car because they were too busy and under staffed and then the man said " I don't mean to be rude, but it's true". My service engine soon light also came on at one point and they said they couldn't take my car in. I am very frustrated with jeep's costumer service. I also called the dealership I bought my car from (auto nation) chrysler jeep and dodge in spring, texas three times and never received a phone call back after leaving three messages with the service operator. I was told to file a compliant on this website if the recalls were not taken care of within a reasonable time. Thank you for your time.
Jeep has an issue with my 2013 jeep cherokee, wherein the electrical system fails, headlight(s) turn off and other systems (radio/nav) reboot. I on my fifth attempted fix for the same issue. Car is still in shop (I am in my third week of a rental). Obviously, headlights that go out on their own (and stay out) is a significant safety issue -- it's more than an annoyance. I have been warned by police already, but safety of myself and others is the larger issue.
While traveling on a roadway at approximately 20 MPH, what appeared to be a tiny pebble struck my front windshield, which resulted in a chip in my windshield. Shortly thereafter, the chip resulted in a crack that spanned the entire horizontal length of my windshield. I have had driven/owned other non-jeep vehicles in which windshields were struck by larger pebbles/rocks and survived without having sustained any damage. Additionally, my husband's 2013 jeep wrangler has sustained cracked front windshields on two separate occasions within a three month period. Design defect?? Substandard front windshield???
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the window lock feature on the front driver's window locked the rear driver and passenger side windows but did not lock the front passenger side window. The vehicle was taken to dealer, who stated that the component was operating as designed. The manufacturer was made aware of the issue. The failure mileage was 50. The current mileage was 6,000. Updated 7/10/13
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