Our car was stopped and then engine started intermittently lunging forward for no reason. Rear ended the car in front of us and had to use the emergency brake to stop the car. Jeep Corp sent an independent inspector to check the car but only shared the car was drivable and didn't say there was a problem. They wouldn't share the computer findings with us or the dealer, only that is was drivable. They also wouldn't allow the dealer to see the computer while it was being tested. The car is currently parked and we bought another car. Waiting for Jeep to cover replacing parts or do something to the Jeep before it has another accident.
2014 Jeep Grand Cherokee acceleration complaints
Page 2 of 5: complaints 11 to 40 of 105, newest first, as owners wrote them.
While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had I had to hit the brakes. I was thankfully able to slow it down, to which the entire car shuts down. The vehicle completely shut off and would not start. I had to have it towed to Jeep and they told me it was not one, but BOTH fuel pumps had failed. They charged me over $1700.00. There is currently a recall for this very issue and Jeep made no attempt to fix it. I had no idea there was even a recall for this until now and this happened a few years ago.
When accelerating on to the highway the vehicle will not go above the speed you were entering the highway on. For example entering the highway at 40mph and trying to get to 65mph and it will not go. Have to release the foot from the gas and then reapply foot to gas pedal. Most recent occurrence the vehicle hesitated much long resulting in oncoming cars almost rear ending me and having to drive in the breakdown lane until it picked up speed.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral and lost motive power. The contact received Police assistance when the vehicle failed to immediately restart. The contact was then able to pull the vehicle to the shoulder of the roadway. The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure due to a lack of power. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was 176,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving on the highway at various speeds, the accelerator pedal was depressed but the vehicle slowed down and lost motive power. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Car is not reporting accurate speed, 20mph or more on display and shifting my be affected
Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. Several error messages appeared and went black again.
Cruise control Didn’t disengage and continue to accelerate. Tried to apply brakes but they went straight to the floor and didn’t work. Placed the car into neutral and kept trying brakes until they started to come back. With the car continuing to accelerate went into breakdown lane and rubbed up against guardrail to avoid car in front.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was operated by diesel fuel. The contact stated while merging onto the highway the accelerator pedal was depressed however, the vehicle failed to increase to 75 MPH. The contact stated that the ECS warning light was illuminated. The contact stated that he was able to continue to drive to the residence. The contact reviewed his service record and found out that his spouse had taken the vehicle to the dealer prior for the same failure. The paperwork stated they were unable to duplicate the failure. No repairs were completed. The contact stated that he was awaiting an appointment with the dealer. The manufacturer was not made aware of the failure. The failure mileage was 57,000.
I was driving to and my car began shaking and would not let me go over 10 miles per hour. I was towed in to the dealership and was told that my pcm and tcm wasn't functional.
Purchased vehicle in 2014 and from the start Vehicle occasionally fails to increase speed when acceleration is increased. Under 30000 miles vehicle lost power moving at very low speed. Problem diagnosed at Arrigo Sawgrass as Powertrain Control Module failure. It is a risk if vehicle not responding to increased speed when needed. My research indicates that thousands of 2014 Jeep Grand Cherokees in an Australian Batch were recalled for Powertrain Control Module Fault and the failure of my vehicle under 30000 miles seems to match with these recalls and should be carefully looked at for possible recall as well
The headrest deployed for absolutely no reason. The car was parked and unoccupied. Upon entering the vehicle we immediately noticed the headrest was popped out. I'm thankful I wasn't driving at the time!
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my VIN was not included. Gear shift issue happens at random and has left me in the middle of the street.
The forward collisin control was turned on. It started beeping when no one was near me at all from any side of vehicle. Then the brakes slammed like it was preventing a rear end collisin by my vehicle. My car slid to a stop at approximately 40 miles an hour. It scared the crap out of me and I have had that safety sensor option turned to off ever since this incident.
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if I got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is. I had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not LED to believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that I didn't kill anyone or myself. Customer care has been a joke. They told me that I can request call backs but it will never happen. I have a right to know what the investigation showed on my car. My car accelerated on its own! I cannot get any response from the chrysler / jeep on the investigation of the little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted SUV's. They get away with lying and being unobtainable. I have additional pictures if you need to see them
I have been getting an error on my vehicle that says "service four wheel drive system" and an error that says " service antilock brake system". I've done some research online and see other people are having this problem with a dragging of the motor into the next gear and a hesitant jerk sometimes. I found out that the right speed sensor needed to be replaced. Is jeep doing anything to reimburse customers that had to pay out of pocket.
When driving on the road and coming to a stop no problem until it's needed to accelerate then the truck will hesitate. When going from a stop sign and making a left or right then jeep will hesitate real bad and the vehicle will take awhile to get up too speed
Transmission shifts gears irratically but not all the time. It can be a delayed shift as I'm accelerating or rough feeling shift as the transmission automatically moves through the gears. Occurs at various low end speeds (e.g. 0 - 40 / 50 MPH)
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 65 MPH, the diesel exhaust filter full warning light illuminated and the vehicle decelerated to 40 MPH. The vehicle was taken to fremont chrysler dodge jeep ram (39639 balentine dr, newark, ca 94560, (510) 656-8700) to be diagnosed. The contact was informed that the throttle body needed to be updated. The vehicle was repaired however, the failure recurred. The contact stated that the throttle body was updated four times. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
After the mandatory emissions modification that was required on the ecodisel 3.0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance. The vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power. This is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.
After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration. I could not slow it down with braking, as the brake was totally ineffective, although I had full pressure on the pedal. I crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out.as a result. I had reached speed exceeding 40 MPH in a second or two. It was the most traumatic event I have ever been in. I have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes. Here is the link: http://m.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4.shtml I am injured as a result and will require extensive follow-up medical care. I am enclosing pictures of the aftermath. Please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*jb*dt consumer stated I was contacted by the fca inspection team that the inspection was completed on november 4. *jb
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845‑856‑6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.
Two months ago, our jeep dealership performed the v08 recall as per the epa/doj fca ecodiesel settlement. Since then, I've experienced lack of throttle response (lag), causing unpredictable and unsafe conditions when making a left turn at an intersection.
Tl* the contact owns a 2014 jeep grand cherokee. While attempting to merge into traffic from a parking lot, the contact depressed the brake pedal and the vehicle independently accelerated. The contact stated that excessive effort was needed to stop the vehicle. The vehicle was taken to dave syverson chrysler (located at 2310 e main st, albert lea, mn 56007, (507) 373-1438) to be diagnosed, but the mechanic was unable to retrieve a fault code on three separate occasions. The contact stated that the dealer replaced several of the computers in the vehicle, which possibly included the ECM, PCM, and TCM; however, the failure recurred. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 49,999.
I was driving my 2014 jeep grand cherokee when it shut off while I was driving 40 MPH luckily I was in a parking lot and could slow down to the shoulder where I was then pushed away from traffic they said it was due to a short in my tippin and my fuel pump went my truck was brought brand new and barely has 50,000 miles on it and over 2000 complaints for the same thing for faulty equipment put in the vehicles from 2005 to 2014 and chrysler does not want to be held accountable so they have not put a recall on it and it is an open lawsuit that I saw it cost me over $3000 to get this fixed and this could really have went a different way I could've been hit and killed chrysler needs to be held accountable but I guess they won't make a recall and less someone is killed
Takata recall when I press the start button in the jeep it hesitates to start. Sometimes have to do it couple times, then it shifts funny when you press on gas like it doesn't get enough power.
As approaching an intersection I began to coast and place my foot on the brake. At the time I started to brake, the vehicle surged forward for 1 second. As I came closer to a stop, the vehicle surged again at which point I had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
Tl* the contact owns a 2014 jeep grand cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter chrysler jeep dodge ram of league city (281‑668‑5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in the federal safety agency campaign numbers: 17v435000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic), and 18v332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
While going through a carwash this weekend, my car accelerated at some point after the gear was put into neutral, and hit the car in front of me. When the brushes in front of me parted I could see I was going to hit the car in front of me and tried to stop with the brakes but did not stop in time. A couple years ago while slowing towards the end of a lane with my foot on the brake it had also accelerated, causing me to almost hit another vehicle before the acceleration stopped. Periodically, but not often, when I am at a stop and then proceed my car will lurch forward as if I had floored the gas pedal, but I haven't. My husband has been with me and said not to floor it. I just give him the look and say I didn't. Yesterday, however, just hours after the car wash incident, he was driving the jeep when he thought he experienced the same "over-acceleration" after proceeding from a stop. The car-wash attendant yesterday had accused me of not putting my car in neutral but I had pointed to my dash to show him it was in neutral. He didn't believe me but then looked at their video which was inconclusive. But something made him do a google search where he came across sudden unexpected acceleration in jeep grand cherokees, at which point he apologized for basically accusing me of lying.
Complete electronic and communications failure of instrument panel from unknown electrical shortage resulting in loss of control over transmission shifting and most control switches like windshield wipers, turn signals, emergency flashers and brake warning like is on that I believe indicated no ABS. Experienced this problem many times driving on I-75 in michigan and ohio. Very dangerous situation while on the road without any prior warning. Initial warning is "service shifter soon" followed by "no bus". After multiple trips to the fca dealer, root cause not identified and more fix to date. Suspect the electronic shifter malfunctioning but no help from dealer service department. Reoccuring problem for the past 9 months. Current mileage is 79,000 miles with VIN # (xxx) 2014 jeep grand cherokee. No accidents or aftermarket add on work ever. I fear for my safety driving this vehicle to florida for retirement on 1-25-2019 through 1-29-2019. Again, no resolution from golling chrysler or from fca star case #57876853. I fear this vehicle is not reliable at this point for short or long distance driving. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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