Leather dashboard is coming loose and curling off dash,impeding defroster
2014 Jeep Grand Cherokee body complaints
Page 2 of 3: complaints 11 to 40 of 65, newest first, as owners wrote them.
While parked the rear hatch has recently started to go up almost all the way and then come back down, sometimes very fast other times slowly. It hit me in the back the first time. I called the dealer to inquire about recall r27 / the federal safety agency 15v‑393, they said it was not listed for my VIN, the vehicle was built in 3/14 and displays all of the issues listed in that recall.
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if I got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is. I had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not LED to believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that I didn't kill anyone or myself. Customer care has been a joke. They told me that I can request call backs but it will never happen. I have a right to know what the investigation showed on my car. My car accelerated on its own! I cannot get any response from the chrysler / jeep on the investigation of the little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted SUV's. They get away with lying and being unobtainable. I have additional pictures if you need to see them
Paint bubbling on the edge of the hood
Cowl panel trim is crumbling and causes a 'bee humming' noise when vehicle reaches 55 MPH or more. Very annoying and drowns out radio/music. Was told by dealer that they can tape it down but the strip crumbles when you touch it. Attempted to use a bonding substance recommended by part store; still crumbles when touched.
In my 30 years of owning many different vehicles, I have never experience door popping. All my hinges upper and lower needs to be replaced on my 2014 grand jeep cherokee limited 4x4. From my research, this is something that many jeep owners have complained about and are left in disappointment as I am currently. There is no recall or tsb on file which is mind-blowing considering this is a safety issue. If it was one door, I could say, ok understandable 'things happen. But all 4 of my door hinges upper and lower need to be replaced be cause all my door pop. Jeep manufacture has decided to stick their head in the sand and ignore the complaints of this safety issue
I don't get this I just got this part replacement and is already peeling off and I call my dealer and they say the recall already expired
The car make an awful sound when driving . Once the speed is over 30 miles per hour the windshield cowl make a very loud noise it has been doing it for a long time I just couldn't figure out what it was until I took it to a dealer and they said that it was common problem with these vehicles. It has just been getting worst over the years.
Driving down the interstate the sunroof exploded.
The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well
My vehicle caught fire after sitting for 2.5 hours and was completely damaged. The front end was completely damaged as the pictures will show. Interior was damaged
Bubbling of paint in multiple locations on the front rim of hood. Jeep will not cover since just out of 5 year warranty, however it is a known issue. *dt
I have owned 5 jeep cherokees and this has to be a lemon.I purchases it new. I have had many many recalls, most major. Recently I heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. I was told that the box holding the battery was where the water was located. They have been working on it for two days and can not find where the water is entering. Now they are preparing to remove the trim for a possible location. They checked with my extended warranty company and they said this was not covered. I am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. I was told no recall from chrysler addresses this major issue with jeeps, even though is is common. I am afraid to look at my bill if they ever find the leak. We have been having major rain here in georgia this year and it is not used very much, so it was stationary when this happened. I was told this was a very difficult task to find where the water was entering the vehicle, and they had many jeep vehicles with similar issues. I have no idea when I can get my vehicle back. I cannot upload photos as they have the vehicle.
Hi, the leather on the dashboard is extremely crinkled from natural exposure to sunlight. Reading in forums, it seems this is a massive issue and no recall to fix the lining has been implemented.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the leather on the dashboard was starting to bubble. The adhesive was not holding the material properly. There were no cracks in the dashboard and there were no air bag indicators illuminated. The separation of the leather on the dashboard created a glare on the windshield, which obstructed the contact's vision while driving. The vehicle was taken to schlossmann dodge city chrysler jeep ram fiat (19100 w capitol dr, brookfield, wi 53045, (262) 790-9000) who stated that they did not see a recall and advised him to call the manufacturer. The manufacturer was contacted and restated that there was no recall for the failure. The failure mileage was 90,000.
The chrome trim around the cup holder on the center console is de-laminating from the plastic and has created a sharp as a razor edge on the cup holder when you must insert your fingers and or had to grab your beverage while driving. The cut that I got was quite painful, and if traffic was worse I could have been distracted enough by the pain to get into an accident. I called jeep customer care and they did not care. 34k miles on a 50k vehicle and it is falling apart.
Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times I was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue. The electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and I get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad AC comp.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the front dashboard had abnormal bubbles. The vehicle was taken to mitchell chrysler dodge jeep ram located at 123 plaza dr, enterprise, al where it was diagnosed that the model used a defective adhesive. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v‑240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
I put the car into park, and as I was exiting the car, at a dead end road in my neighborhood, I realized that the car was going in reverse, as I was half in and half out of the car. The door knocked me to the ground, and the car almost ran over my foot. I got abrasions on several areas of my body, sprained my knee, elbow and my hand. My glasses also got ran over and were destroyed. The car kept going in reverse, and hit a chain link fence before I could run to catch up to it. The rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken. I called brown's jeep in patchogue, ny after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and I'd have to be put on a waiting list for the recall. I haven't heard a word from them since. I feel as though jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete. I also think I should be compensated for getting banged up, although I didn't break any bones. It was very scary. I got a police report as well.
Pulled the vehicle into personal garage to change oil. Placed vehicle in park and exited the vehicle. The vehicle was not in park (electronic shifter) and the door hit the driver and then caught the cement wall of the garage causing the vehicle to stop. Caused $1200 worth of body damage to lower driver side door.
I thought I put the car into park but when I stepped out the car rolled away and hit a palm tree. This caused body damage to my passenger fender and bumper. Also paint damage to most of the passenger side of the vehicle.
Double parked my vehicle in a busy urban retail commercial area in hoboken, nj and left it running while I went into a store to pick something up quickly. When I returned the car was gone. It had backed itself up halfway down the block and turned into traffic, crossed 2 lanes of traffic and smashed into a car parked on the other side of the road. Caused minor damage to the rear quarterpanel. Could have run someone over, could have mowed down a bunch of kids, who knows!?! The electronic shifter in the jeep should have been in park but was actually in neutral. Impossible to tell with no tactile feedback, all the gears feel the same to the touch.
This morning, while traveling south bound on us 931 in kokomo, in my sunroof in my 2014 jeep grand cherokee exploded. The glass shattered after making what sounded like a hand gun going off next to me. During my drive, all windows were up and the AC was on. There were no cracks in the glass before the "explosion."
Takata, on april 15, 2016 I had a head on collision with a 2004 ford pick up truck on state highway 28 in seneca sc the jeep was totally destroyed and I suffered multiple serious bodily injuries. The airbags did not deploy. If the airbags had deployed it would not have concluded in broken ribs, broken hand, multiple cuts and bruises and the loss of 90 % of my site. Even the state trooper said he had never witnessed such a travesty.
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28k miles: after driving vehicle less than 100 miles discovered the following defects: radiator leaks power steering rack leaks loose object rolling back in forth inside driver's door panel vehicle being serviced by dealer under warranty, however I needed to pay for a rental for 1 week.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that while driving at 40 MPH, there was a complete loss of power. The failure occurred on two occasions. The vehicle was taken to the dealer but was unable to be diagnosed. The contact mentioned that the vehicle had the transmission replaced prior to the failure. The contact received notification of the federal safety agency campaign numbers: 15v393000(structure) and 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 48,000. Parts distribution disconnect. Vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
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