While driving on the highway with no vehicles or obstacles in front of me, the break assist collision avoidance went off indicating an imminent collision and stopping the car. Perhaps related to the same issue, a few minutes after this incident the computer also displayed an error message stating that the automatic windshield wipers were not working properly
2014 Jeep Grand Cherokee driver assistance complaints
Page 3 of 3: complaints 41 to 69 of 69, newest first, as owners wrote them.
Tl* the contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
"takata recall" driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work I started it up. I then hopped in and while driving I noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when I looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and I knew it wasn't just my battery. The next time I took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and I could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but I jumped out as soon as it came to a stop. Luckily I took another route home or else I would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, I have videos.
A message on the uconnect screen pop up several times a day in bright red saying the following message: 9-1-1 vehicle phone requires service please contact your dealer. When that happens the assist/ 911 emergency button on the rearview mirror lights up red and is enoperable/no longer working. The radio changes channel on its own and the clock continues to change time/ with enoperable GPS system. This happens when the vehicle is stationary and in motion no matter where the location. This have been going since 2016.
My vehicle is experiencing the exact problem addressed in the federal safety agency reference #14v636000. I was not notified of this recall because my vehicle was manufactured in 07/13 which is outside of the recall period. I believe that my vehicle should be included in this recall. It comes on suddenly and is dangerous to drive.
Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. I was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. There was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. As I got too close, I applied steady pressure on the brake, but I still hit the car in front of me, who then hit the car in front of them. No significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly. Could have been significantly worse. Makes me really question the potential for self-driving cars.
The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car
Forward collision warning (fcw) occasionally comes on without reason in city traffic,interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.
I started my 2014 jeep grand cherokee and stepped outside to assist my son who was in the front passenger seat. Before I could walk around, from behind, the jeep started rolling backwards, picking up speed, and hitting another parked SUV. I never understood what actually happened just "assumed" my son, accidentally, touched the gears, but wondered how/why would the jeep move without the brake ever being depressed. Their was rear damage to my SUV and rear/front damage to the other person's car. It is now being published that both the 2014 and 2015 jeep grand cherokee have had numerous incidents of rolling on their own--it now explains everything--my SUV did it. It was not parked on a slope, hill, or any type of incline--just a flat surface.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v636000 (electronic stability control) and 15v461000 (equipment); however, the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available and indicated that it may take longer than six weeks. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. Additionally, there was an abnormal noise coming from the rear of the vehicle. The approximate failure mileage was 13,000.
Event occurred december 22, 2014. After multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected." (only mopar def had been used). Within 10 miles the vic warning stated "vehicle will not restart in 200 miles." return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter. I also had them check the def pump and nozzle which was clogged with crystallized def. After two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor I was forced to trade the vehicle at a loss. (chrysler would not offer any help on the trade). Update 9/15/15*cw on june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the PCM software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15*jb updated 12/23/15.
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since I took the jeep out the dealership. I always bring it back to the dealer they say they fix it and I always bring it right back with the same exact problems.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v636000 (electronic stability control) and 14v391000 (electrical system); however, the vehicle was taken to the dealer where it was stated that the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I was driving and stopped at the stop sign and when I accelerated after making the stop and took a left turn on g street located on kirtland air force base my car accelerated and I lost control and when I applied the brakes nothing happened and my car proceeded to hit a parked vehicle and still the brakes did not stop the car and the only reason the car stopped was because I hit some reinforced steel cables holding something up. Four other vehicles were damages as a result of my brakes failing.
The ESC warning light came on while traveling down the highway, and I tried the fix, to turn the vehicle on and off a couple of times (it had worked when the light came on before) but it did not fix the issue.
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 MPH. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 MPH and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the p64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle. If there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.
My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all I can do is turn on overhead light, and drive very slow. Also my brakes won't work, this happened three times. I'm scared to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.
Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), I found the car starting to lose traction with the road. I live in southern california with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As I continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, I felt the car slip, and slide, the rear end starting to drift toward edge of lane, I removed my foot from gas and allowed car to regain traction. Was forced to crawl at roughly 45mph to feel safe again. A native of oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance. The grand cherokee is one of the heaviest cars on the road, making this issue perplexing. At the time of occurrence southern california was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated. When I came to think about the issue I remembered a few weeks prior on a wet roadway (not raining) as I accelerated from a red light my rear tires spun, and I had to release the gas to regain traction as well. The reason I am reporting is I brought this scary incident up to a friend who also owned a newer grand cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex s/tz05 side 285/40r22xl 110h, to yokohama of the same size, and report to dealer. However I am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water. With infrequent rain, it may be quite some time before conditions repeat themselves, and I would feel uncomfortable getting up to (again 60mph) moderate speeds.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v636000 (electronic stability control) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/07/14
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (I describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.
Intermittent problem: acc/fcw not available. Says service required. Stability controls turns on and off by itself. Also driver's assist backup camera not showing lines. Next day same thing happened.
Whole panel goes blank lose all info for driving brakes seem abnormal does not brake easy. Navigation instrument panels go blank and freeze also car shifter from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but still have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymore very unsafe. Lemon law should go into effect asap.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in the federal safety agency campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The failure mileage was 4,800.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall the federal safety agency campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The approximate failure mileage was 600.
January 13, 2013 chrysler group llc. Customer center p.o. Box 21-8004 auburn hills, mi 48321 re: case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee; upon immediately receiving my 2014 jeep cherokee, I noticed that my vehicle did not drive smoothly and I had to push hard on the accelerator pedal because my rpms and MPH dropped very fast and I was in traffic. After my cherokee loss power and I began to drift, and after coming to a complete stop, I started my SUV up again and I had no instrument panel. Everything was black. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the RPM's went down. It felt as the though, I was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because I had to press very hard to get some gas to my SUV or the vehicle was stuck in a low gear and not up-shifting. My SUV only have 893 miles on it. I called the dealer sport durst and they informed me to call chrysler to report the issue. They were very rude especially [xxx] the general manager. Under the north carolina law, I am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that I purchased my vehicle from are very rude and unprofessional towards their black customers and I will never purchase another vehicle nor will I ever have my vehicle serviced by that dealership. I look forward to working with you to resolve this issue asap! Cc: nc attorney general consumer affairs office information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was serviced under the federal safety agency campaign number: 13v483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service. The vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. The vehicle was not able to be repaired because the parts needed to correct the failure were not available. The vehicle was not repaired. The manufacturer as not made aware of the problem. The approximate failure was 200,900.
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the ABS system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 jeep grand cherokee. The contact referenced the federal safety agency campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.
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