The Active Headrest Restraint (AHR) busted open with the broken clip issue and cannot be fixed without a dealership replacement. The car is available for inspection. This was not the result of an accident or collision, as the car was parked. If I were sitting in the seat, it most likely would have given me a concussion or a hospital visit. Since the AHR is supposed to reduce the occurrence of whiplash in the event of a collision, I am now at increased risk of whiplash if something were to happen. Multiple reports claim it has caused injury, and I am now worried for my passengers if their headrest was to also pop out. As of 2023, the federal safety agency has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. The vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and I expect a costly repair. There were no previous warnings or indications that this would happen. This is a dangerous situation, and I am scared to drive my car in fear of my headrest not working properly in the event of a FUTURE COLLISION, and am now scared the headrest on the passenger side will bust open and injure someone else. In a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a “cheap plastic component” inside the AHRs that are unable to withstand the 75 pounds of constant pressure applied by the AHRs springs. The plaintiffs claim this 'cost-saving measure' puts the AHRs at risk of failure and vehicle occupants at risk of injury." Here is a link to a perfectly good summary of this issue. The article was published in 2020. https://thomasjhenrylaw.com/blog/the federal safety agency-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/
2014 Jeep Grand Cherokee seats complaints
Page 3 of 13: complaints 41 to 70 of 341, newest first, as owners wrote them.
Front Passenger side Head Rest broke apart, looks like a plastic piece or lock mechanism broke on the headrest causing it to break apart and I cannot push it back together and re-lock it. This happened while driving down the road with no external factors at play.
While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.
The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.
While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (AHR) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.
While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken
Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.
This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.
The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.
For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.
My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward
Driver seat active headrest deployed for no reason.
The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.
Vehicle was parked when the front passenger headrest exploded.
Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.
The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.
My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!
I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.
Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults
Deployed head rest while vehicle was in parked and engine was off.
While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new PCM and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.
The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the Buffalo airport. Early Afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.
Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "Internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".
Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.
driver seat heard rest deployed and cannot be reset. this almost caused a serious accident
Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.
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