I was driving down my neighborhood street when the stability control indicator starting chiming that the system was turned off. My windshield wipers then turned on automatically and would not shut off, the headlight indicator turned as well. When I arrived home I let the jeep sit for a little while until I restarted it. The same things happened except this time the ABS brakes warning lighted up as well as the check engine light.
2014 Jeep Grand Cherokee steering complaints
Page 3 of 4: complaints 41 to 70 of 81, newest first, as owners wrote them.
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, washington on monday, december 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS) , electronic braking system (ebs), traction control.
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! Additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
I was driving down the street at about 35 MPH when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that I can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when I was going less than 5 MPH. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". Notified the dealership and jeep customer care about this and they informed me that they can fix this recall because my VIN is not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago I refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and I refuse to take that risk.
Tl* the contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 70 MPH, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.
While vehicle was in motion on the highway the engine shut off. My wife was driving it with our 4 year old daughter in the backseat. At that time the vehicle lost power steering. She called me in a panic. I called the jeep dealer who came and towed the vehicle in to the service department. The same thing happened while the jeep was in the shop at california superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety I refused to pick the car up and called chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at california superstores, valencia, ca and by the corporate people at chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler corp. About the car stalling out but have not heard back about any fix or recall. The car is unsafe to drive and I am not receiving any help from the dealer or chrysler corp. I paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.
This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when I put it back in drive. I switched from reverse to drive a few times trying to get out of the street and park. Finally, after struggling to turn the wheel even the tiniest bit, I put the transmission in park, shut the engine off, waited a few minutes and restarted it. The steering immediately freed up and I was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.
The power steering fluid has dropped in my reservoir and has been dropping ever since I have owned this car. It has been topped off by the dealer on 3 occasions since I have owned this car. It has dropped to a level half way between the minimum and maximum marks on the reservoir mostly recently in less than 2000 miles. I have brought it to the attention of the dealer on five different occasions since I have owned this car(2.5 yrs) and all they say is they cannot find any leaks. The power steering system is a closed, pressurized system that should not leak at all. Chrysler jeep has basically ignored my concerns, declined to look further into this problem and has closed my case on this matter. I have been told by a local auto service center that this is an on going problem with this engine(3.6l v-6 pentastar) in all chrysler autos as they regularly need to top off the power steering fluid in all these cars. The car was stationary when the power steering fluid was checked and the fluid at normal operating temperature.
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28k miles: after driving vehicle less than 100 miles discovered the following defects: radiator leaks power steering rack leaks loose object rolling back in forth inside driver's door panel vehicle being serviced by dealer under warranty, however I needed to pay for a rental for 1 week.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 30 MPH, the steering wheel seized without warning. The vehicle was taken to a dealer where it was diagnosed that the power steering rack leaked and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
When I apply the brakes the front end shakes pretty badly. I also have an issue when I excellerate moderately the vehicle seems to take off leaving me feeling out of control and having to take my foot off the gas and watching the RPM hit 6000. I have also had issues with the transmission and a total of 5 recalls. I have had time in court trying to fight it using the lemon law but lost because of not having an attorney and a transmission specialist I couldn't afford either. I notice my problems at 1900 miles but I lost because they said I used it for commercial use which I don't because I don't have it registered as a commercial vehicle I just drive a lot for work at the time. This vehicle has caused me loads of stress since I bought it and feel very unsafe driving my kids around. Any help you can give me would be greatly appreciated I'm at my wits end. I bought my jeep early in 2013 so I feel its one of the first jeep off the assembly line with lots of issues. Thanks
The 2014 grand cherokee summit, was serviced on 7/30/15. I had the tires rotated and an oil change. The next day, I got on the freeway and proceeded to do 65mph when the front end and or the steering wheel started shaking violently. I am getting the tires balanced/serviced on 8/19/15 to see if that will fix the problem.
Last evening, while parking the vehicle on the street in front of a hotel, the steering locked and could not be turned at all. The car was at a 45 degree angle to the curb, about 2 feet from the curb, there were no obstructions. Although moving at very slow speed, I had to brake abruptly and after assesing the situation, put the transmission in park, shut the engine off and restart the vehicle where it immediatley freed up the steering and I was able to park it. This morning the steering seemed fine and I drove it home. Calling the dealer first thing tomorrow (today is sunday).
I've been to the local dealership with the notice that was sent me from chrysler and have been their at least twice in the last four months, and have been told that I'm on a waiting list. I would think if this was a safety concern this should be repaired immediately. Not sure where to go here.
While accelerating onto curve of freeway entrance ramp, felt a slight jerk or pop on the steering wheel then lost all control of steering wheel. Steering wheel did not control car, so I veered straight off ramp and into grass/plant area. I did take a video showing how the steering wheel was spinning freely around in circles. Very fortunate this did not occur 30 seconds later when I would have been on the freeway and losing control of steering. I had the car towed to the dealership and after inspection, was told that the lower steering column shaft broke loose from upper shaft, causing steering wheel to spin freely. When shaft broke loose it also caused damage to the clockspring. The car was repaired by the dealership, however based on the seriousness of this defect and potentially fatal results, wanted to make sure this was communicated as the car is only 14 months old with only 18,200 miles on it....updated 01/23/15 *bf...... Updated 06/30/15 *bf *tr updated 9/18/2017*cn ...video available
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 MPH. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 MPH and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the p64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle. If there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.
Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), I found the car starting to lose traction with the road. I live in southern california with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As I continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, I felt the car slip, and slide, the rear end starting to drift toward edge of lane, I removed my foot from gas and allowed car to regain traction. Was forced to crawl at roughly 45mph to feel safe again. A native of oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance. The grand cherokee is one of the heaviest cars on the road, making this issue perplexing. At the time of occurrence southern california was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated. When I came to think about the issue I remembered a few weeks prior on a wet roadway (not raining) as I accelerated from a red light my rear tires spun, and I had to release the gas to regain traction as well. The reason I am reporting is I brought this scary incident up to a friend who also owned a newer grand cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex s/tz05 side 285/40r22xl 110h, to yokohama of the same size, and report to dealer. However I am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water. With infrequent rain, it may be quite some time before conditions repeat themselves, and I would feel uncomfortable getting up to (again 60mph) moderate speeds.
As you accelerate the diesel grand cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". This issue happens every time when in 7th and 8th gear. I've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes. Jeep has been unable to find a solution to this and the vehicle is not even a year old yet.
My 2014 jeep grand cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites". At least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, I had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.
At what point does someone step in and say enough is enough. In 1 1/2 years my vehicle has been in 12 times. Besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera. If that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify. Each time I go to the dealer it is 120 miles round trip. Someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.
When I was driving on a highway, and this has happened multiple times before but I never thought anything of it until it happens intermittently, I was driving on a highway and when I speed up and let go of the gas pedal, the vehicle continues to speed up afterwards putting my family in danger. Also, when I go to turn my vehicle, the steering locks up from time to time making it very difficult to turn the wheel and dangerous if on a busy road which could cause an accident.
On 9/12/14, while driving home from the grocery store, my power steering went out mid-turn. This is the 7th time my power steering has gone out. In previous incidents it would say "service power steering" as soon as I turned on the car then the light would go out after a period of few minutes to an hour and the driving would be fine. This is the power steering has gone out while driving. I have previously taken it to the dealership (orchard) a few months ago for this problem and was told there was nothing wrong and there were "no alerts in the system". This time I took pictures of the "service power steering" alerts. I hope that they will address this issue. In addition to this, my vehicle has had more than 5 safety recalls in the last year and 2 of them have not been addressed by (orchard) due to lack of parts. This is unacceptable!
Front cv boot clamp failure: noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components. Clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. The same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. Many owners have reported both cv boot clamps failing (both front axles), at different times. At this point jeep has not issued any type of recall for the issue. The affected axle has been since replaced, after a 6 day wait for the part.
Inspected front wheels noticing grease on the inside of rims. Upon further inspection, found defective cv joint boots causing grease to be spread all over inside of both front wheels.
After driving vehicle for first week of purchase, while cleaning vehicle I noticed an incredible amount of grease on the inside of the front rims. Looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle. When I returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder. It has been two weeks since then and still no parts have come in. I am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving 20 MPH and attempting to make a left turn, she lost control of the vehicle. The contact crashed into multiple trees and rolled over. A police report was filed. The driver sustained a concussion and a possible back surgery. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure and current mileage was 1,000.
The cv boot on both front wheels has come off, spreading axle grease all over the brakes and other parts of the axle. The dealer service dept noted that jeep is having issues with these. He is ordering parts.
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