Randomly my grand Cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When I asked how could there not be any warning lights I was told it just happens. After researching this issue I discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.
2014 Jeep Grand Cherokee suspension complaints
Page 2 of 3: complaints 11 to 40 of 51, newest first, as owners wrote them.
My 2014 jeep grand cherokee's air ride suspension has failed twice and I only have 11,670 miles on it. When the dealership had vehicle both times it took over a week to complete repairs. Suspension just failed was at its lowest level and there was no warning.
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. All of the items should have been replaced not just one or two. It is a 12 dollar part. The labor to disassemble and reassemble car is astronomical. Have been without car two times for over 15 days. Totally unsatisfactory.
Warning light comes on "service air suspension immediately" vehicle is at the dealer, they have replaced a sensor and module, now they are saying it's the compressor. Total to repair will be about $4600. Vehicle is not handling and driving as well as it had been since the light comes on.
This winter the air suspension light came on stating to service air suspension. The suspension does not work in cold weather and freezes at riding level. The ride is rough due to air suspension not working. When it is warm this doesn't happen. This light also turns on while driving down the highway. I have a child and do not want her to get hurt in the process so I stopped driving it this winter.
About two months ago my suspension started to act up. Now my suspension is stuck completely at the lowest point. The engine has a ticking sound and now it doesnt run right.
In cold temperatures, the jeep quadralift air suspension system freezes and shorts out the relay. This renders the air suspension useless and makes driving unsafe. My vehicle was fixed only to have the unit fail a week later with the same issue. There is clearly a defect in the design of the system in that it does not work in cold temperatures.
2018 - "service shifter" message pops up. Over $1000 I had to pay to replace it as it was just outside of warranty time. Past few years, in cold weather, the suspension creaks and cracks noises. Just yesterday, february 2019, less than 5 years old, "service air suspension immediately" pops up on my way home on interstate. Very bumpy ride all the way to my local dealership. I feel I was lucky when I made it, as the tops of the rear tires were angled inward. Apparently, one air suspension "bag" blew out. This resulted in the pump/compressor burning out. Having to replace both bags at the same time and the pump, over $4,300 repair for something no fault of my own and for something that should only happen in cars that are much older in my opinion. Looking online, appears to be many complaints about this. Will jeep address this issue and maybe "recall" this system so we can be reimbursed? I am about to switch brands as soon as I get this one out of the dealership service dept and anyone else I ever come across who wants to buy a jeep, I will tell them the horror stories from my current overland, my previous overland, with its 2011 model issues, and my unlimited wrangler issues before that. I don't hear any issues like these from friends and family with other brand vehicles.
On february 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000. There is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system." owner has a 2014 jeep grand cherokee srt. Mileage was 78,000 at time error message appeared. Please contact owner for further information.
Suspension creeks and cracks in cold weather.
Tl* the contact owns a 2014 jeep grand cherokee. While driving various speeds, an abnormal noise emitted from the rear of the vehicle. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 36,638.
I believe there to be a defect with the air suspension compressor in this vehicle, and the same model from other years starting from 2011 until the current model year. At the time of submitting this complaint, there are approximately 200 orders of this part on back order across canada, and I was told it would take up to 2 months before the part is available for installation. This sounds like a manufacturing defect. I was simply driving on the highway when the display in the car told me to "service air suspension immediately". I drove straight to the dealer to check it out. This part needs to be investigated further as I am very clearly not the only one experiencing issues with major failure of this part, which is crucial to the safe operation of the suspension in this car. Please see the following links for more people who experienced this: http://www.jeepgarage.org/f109/quadra-lift-air-suspension-failure-77262.html http://www.jeepgarage.org/f107/quadralift-failed-22444.htm
Tl* the contact owns a 2014 jeep grand cherokee. While driving at various speeds, the vehicle shook violently without warning. The failure only occurred when towed by a motor home. In order for it to stop, the motor home had to be brought to a complete stop. The vehicle was taken to a dealer. The technician was refused to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 8,000. Updated 02/05/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the gear was shifted into park and the vehicle rolled approximately ten feet backwards. The vehicle shifted into reverse independently. The failure recurred twice. The vehicle was not diagnosed or repaired. The approximate failure mileage was 4,960.
Vehicle was in a level parking lot with a boat and trailer attached. Vehicle was in park configuration with engine running. Vehicle was left unattended for about 1 minute and it rolled about 100 feet, through the parking lot and across a road and down a levee where it hit a tree on the left front side. The driver was not in the vehicle when it hit the tree. The california highway patrol arrived at the scene and there was no citation issued. There was no other property damage other than to the vehicle and the boat trailer. The insurance company paid for the damage to the vehicle less the deductible.
The 2014 grand cherokee summit, was serviced on 7/30/15. I had the tires rotated and an oil change. The next day, I got on the freeway and proceeded to do 65mph when the front end and or the steering wheel started shaking violently. I am getting the tires balanced/serviced on 8/19/15 to see if that will fix the problem.
Tl* the contact owns a 2014 jeep cherokee. The contact received notification of the federal safety agency campaign number: 14v392000 (suspension) however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I recently purchased a 2014 jeep grand cherokee. At highway speeds the vehicle will turn, not drift but turn, to the left. I have had the vehicle in for service three times for this issue each time by the service department at cross jeep in louisville. I was told today that the chrysler engineers have determined that this issue is ?normal? For the 2014/15 grand cherokees because of the air suspension. To me this is certainly not normal. At a minimum this is a nuisance problem but also a safety issue when a vehicle will turn to the left on its own. I am very concerned about this issue and equally concerned about chrysler response or rather lack of response.
Tl* the contact owns 2014 jeep grand cherokee overland. The contact stated that the steering wheel vibrated with force when driving over 60 MPH. The dealer rotated and balanced the tires several times, however the failure was not corrected. The vehicle was also take to a tire specialist and an independent mechanic, who both inspected the vehicle and advised the contact that the tires were operating normally and the failure could have been due to a defective suspension. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 320. Updated 12/30/14*cn updated 05/29/2015
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v392000 (suspension); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v392000 (suspension). The dealer stated that both rear shocks needed to be replaced, but the parts were unavailable. The dealer was unable to provide an expected date for when the parts would become available. The manufacturer was notified. The approximate failure mileage was 200.
Noticed vehicle has creaking noise from the rear portion of the car. Especially when driving at low speed. Suspected was the rear suspension busing. Made an appointment at the dealership to check up.
I saw grease leaking out of both half shaft boots on front wheels and brakes car is in shop to have half shafts replace hoe ever don't no when my car will be fixed.
Both cv axle boots leaked all the grease out. Had the axles replaced with new parts from the mfg, and both boots leaked again after only 475 miles or less. Appears that the bands on the boots are not tight enough, or the boots may be too short. They seem to pull apart if wheels are steered close to maximum radius. The issue is that the grease is slung all over the wheels and onto the front disc brake assemblies. This can cause loss of brakes or severe braking issues that can lead to a serious accident. I called jeep customer service and they are aware of the issue but told me no recall is current. They called my dealer in wilmington nc, and I have another appointment to replace. These will be the third set of cv axles. The jeep forums online are full of this issue. Seems to be a problem with vehicles built around march/april 2014. This should be a recall with a recognized approved fix. There are probably several vehicles that are affected by this and the owners are completely unaware of the problem as it requires you to look for it. Dangerous.
Driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. No grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. Any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. I understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom I spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
Front cv boot clamp failure: noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components. Clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. The same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. Many owners have reported both cv boot clamps failing (both front axles), at different times. At this point jeep has not issued any type of recall for the issue. The affected axle has been since replaced, after a 6 day wait for the part.
Purchased brand new jeep grand cherokee overland 4x4 with a 03/14 build date on may 26, 2014. On may 30th, 2014.....5 days later......noticed an excessive amount of grease on the inside of both front rims. After researching the issue, came across a blog on jeepforum.com that described and provided pictures of others with same build date that had experienced the same problem. Notified jeep customer care hotline of the issue and they claimed to have no knowledge of issue. Took vehicle to dealership it was purchased from and they diagnosed the issue as a loose clamp on the front cv driveshaft axles. Both sides had to be replaced. Dealership claimed to be unaware of the issue affecting a larger number of jeep and dodge owners. How many individuals need to die/be hurt for a recall to be issued for this factory defect? Http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/index18.html.
I purchased my car on 4/5/14 and took it to the dealer on 5/24/14 to have a hitch installed. I received a call from service stating that as soon as they raised my car they noticed that both front axles were "shot". I was told that my car was "undrivable" and by no means could they allow me to take it until the problem was resolved. They gave me a rental. They were unsure as to the reason why until june 2nd when they told me that there was a batch of front axle clamps that were defective, allowing front axle petroleum fluid to leak out. My mechanic told me that had all of the fluid leaked out, my car would spontaneously stop, potentially causing a crash. All cars manufactured from around march-april 20014 have this problem. To my knowledge, new owners are not being notified. I was fortunate enough to have brought it in before an accident.
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