Tl* the contact owns a 2014 jeep grand cherokee. While the gear shifter was shifted into the park position, the vehicle rolled away in reverse. As a result, the contact crashed into the front of another vehicle. The air bags failed to deploy. There were no injuries. A police report was not filed. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.
2014 Jeep Grand Cherokee transmission complaints
Page 12 of 17: complaints 311 to 340 of 477, newest first, as owners wrote them.
Tl* the contact owns a 2014 jeep grand cherokee. While attempting to shift the vehicle to the drive position, the gear remained in neutral. While driving on an incline, the contact placed the vehicle in drive and it began to reverse without warning and crashed into a tree. A police report was not filed and there were no injuries. The failure occurred randomly. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 07/27/16
I have experienced the same issues with the electronic shifter as reported in multiple media outlets. I thought it was just me not being careful but after reading the reports I know it is the shifter. I have not had an accident but I have come very close to accidents on about 2 occasions and have experienced about 20 other occasions where I caught the vehicle from rolling before leaving the vehicle. I now am very deliberate on engaging the park mode and I double check before leaving the vehicle. Even then I have experienced a couple times where the vehicle is not in park. I am just providing this information to help document the issue experienced another person. The date and mileage is an approximation of the first occurance.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 10 MPH, the vehicle shifted out of gear without warning. The vehicle was unable to switch gears. The vehicle was driven to the dealer and they were not able to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure recurred at least four times. The vehicle was repaired under warranty for a transmission replacement and two valve bodies. The contact retrieved the vehicle from the dealer on march 12, 2016. The approximate failure mileage was 23,000. Updated 05/10/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. While placing the gear shift into park, the gear shift became inoperable without warning. The vehicle was taken to a dealer where the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
Tl* the contact owns a 2014 jeep grand cherokee. After stopping the vehicle and shifting into the park position, the vehicle went into reverse and dragged the driver while attemtping to exit. During the incident, the driver suffered an injured left shoulder. Medical attention was not required. The vehicle was taken to the dealer, but no information was available. The VIN was unknown. The manufacturer was not notified. The failure mileage was 37,000.
I placed my 2014 grand cherokee overland (4 months old 1900 miles) in park and left it running while exiting to get my mail from my mailbox. Upon exiting, I validated my jeep was in park on the shifter. It did not move when I let off the break (on complete level ground), the backup camera display was not present, and the vehicle did not chime when exiting to show the vehicle was still in gear. I did not have the emergency break activated. I walked 50 feet to my mailbox as I noticed the vehicle was accelerating in reverse towards my neighbor's house. I ran after it as it drove through my neighbor's landscaping and was ready to run into his garage door. I caught up to the vehicle, jumped in it sideways to hit the break, was thrown out of the vehicle and it slammed into the garage door. Had I not partially stopped the vehicle prior to full impact, the damage would have been even extensive. Luckily I just had minor cuts and bruises and no one else was hurt, but there was damage to the rear passenger side bumper of my jeep (stress marks and paint damage) and I had to replace my neighbor's full garage door. I took my jeep into my dealership the next day (10/13/14) and they said they could not repeat the issue, however, they had to apply a transmission software update that controlled downshifting gear ratios about coming to a complete stop. I find this ironic this had nothing to do with my timely transmission issue. As I have seen many more cases and news stories reported on this issue, I wanted to ensure I reported mine to help jeep take needed action to prevent any further accidents or injuries.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while parking the vehicle and shifting to park, the vehicle began to roll away. The vehicle was taken to a dealer where the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
On february 25th, I shifted my car into park and was getting out to look at back wiper which seemed to be stuck. I had left the car running. The car took off in gear and caused me to fall and break my ankle in an open compound fracture that required hospitalization and surgery. My jeep ended up hitting a parked garbage truck and sustained about $5000 damage. Who knows what my medical bills will end up being. Plus my ankle may never be right. I will include a photo of my car and x-ray. It happened on private property (taco bell parking lot). A police officer came and parked my car and called an ambulance but did not make a report since on private property. We have not heard from garbage truck and doubt it did anything to it. The car was in park and not sure how fast was going when hit the garbage truck.
Tl* the contact owns a 2014 jeep grand cherokee. Once the vehicle was shifted into park, it did not register the correct gear. The contact's vehicle rolled away and struck another vehicle. The failure occurred once a week. The vehicle was towed to the dealer where the failure could not be diagnosed. Due to the failure, the driver side doors, driver side rear window quarter, rear bumper, and other driver side components needed to be replaced. The vehicle was repaired. There were no injuries. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
Tl* the contact owns a 2014 jeep grand cherokee. After shifting into park and refueling the vehicle, it failed to engage into park and started to roll away. As a result, the vehicle rolled over the driver and fractured 22 ribs, the clavicle, and an ankle. Medical attention was required. A police report was filed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. Updated 06/15/16
2014 jeep grand cherokee shift complaint I began experiencing issues after owning my vehicle for less than 6 months. While driving the vehicle, on many occasions, it would not shift or will act like its trying to brake. Harsh shifting would occur when putting the vehicle in drive or reverse and upon stepping on the pedal the vehicle will slam into gear. There are also many instances where the vehicle will skip gears, stay stuck in a gear, and the worst situation is when the vehicle has shut itself down or put itself into 2nd gear and would not come out of that gear after key on/off. This last situation could have resulted in a serious incident if I had been traveling at a high rate of speed. It has been taken to the dealership over 7 times and each time they "relearned" the software, performed other fca "acceptable" repairs, replaced components and told us it was fixed. Each time the vehicle has been supposedly "repaired" and returned to me it has failed again. The most recent occurrences resulted in the vehicle not even being able to be driven since the gear selector would just slide freely back and forth through all ranges without ever engaging; these 2 instances the vehicle had to be picked up and towed to the service repair shop. I feel fca is taking a chance with my and my families life and have offered me a small monetary settlement to consider my issue resolved. I find this insulting that this is the value they have placed on life and frankly the fact is I do not trust this vehicle to be driving it. I do not believe I am getting the personal enjoyment and full use of my vehicle since there is an underlying fear that it could happen while driving down a freeway at 70 MPH. Is harming someone what it takes for this issue to be taken seriously?
Parked jeep with engine running - put jeep in park -walked around back of jeep to enter building - gone for 3 minutes. Came out to find jeep had kicked into reverse and ran into a car parked in parking lot. I still believe there is a safety issue. This time no one got injured. Could have been a lot worse. Googled to see if there were any other reports similar to mine. Jeep has a issue - where were a lot of similar reports.. Filed a case with jeep. They inspected and found nothing wrong.
I thought I put my vehicle into park in a parking lot. I left the engine running and exited the vehicle. It drove forward on its own with no one in it and crashed into a ditch.
I've had the dealer check the transmission a few times since the purchase 3/2014, mostly due to the transmission giving you a kick in the butt-so to speak, if you have slowed down, but not stopped in traffic, and then start to accelerate to regain some speed. That still occurs on occasion. But the newest issue is that while pulling into my garage to park within the last 2 weeks, I've slowed vehicle to place in "park" and it seems to give a very small, almost gentle lurch forward. It's not enough to hit anything but you van definitely feel it when this happens.thankfully I haven't hit anything in the front of my garage-yet. I am at around the speed of 1 or 2 MPH when this has happened the last 2 times. I'm now monitoring the dash to see if this is the consistent speed MPH if it occurs again. Car is due in for maintenance soon and will have both issues checked out.
I had cranked my jeep and not shifted into gear so it was in park. It was stationary when I jumped out to grab something from just inside and heard a weird noise. I ran back into my garage to see my car rolling down and across my front yard. I thought someone was trying to steal it so ran up along side the passenger side and that is when I saw no one was in it. I ran around to the driver side and try to get into to stop it but could get in while it was rolling and ended up getting dragged for about a second as it cross the road. My jeep keep going and end up hitting my neighbors mailbox and tree. Once my jeep was stopped I opened the door and notice the it was in neutral. My garage is flat and I was backed into my garage so there is no real way that even if it was in neutral that it would have the motion to move out of my gagarge. I actually think it had shifted on its own into drive and when it hit the tree I think it popped it into neutral. I was luckly not to get run over or anyone else was not injuried while my car was moving own its own.
I drove my car to my neighbor's house, put my jeep in park (while it was running), got out of the vehicle, went to the back passenger door and got my daughter out of the vehicle, we walked in front of the vehicle, I dropped her off at their house and while talking to the neighbors for a couple of minutes, my vehicle engaged by itself and drove into their garage.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked, it rolled backwards over the contact's right leg. The vehicle then ran over a curb and crashed into a lamp post. The contact sustained leg injuries that required medical attention. The air bags failed to deploy. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
When placing the shifter into park from the drive position it will at times hang at either the neutral or reverse setting even though the shift handle was pushed far forward to engage park. Sometimes to separate attempts are needed to cycle the transmission to park. I have experienced times when the vehicle will roll backward slowly while in n or aggressively while in reverse. Extraordinary care must be exercised to insure safety. This is the worst shifter I have ever dealt with in 45 years of car ownership.
On multiple occasions the vehicle has been placed in park and has started rolling in both reverse & forward motions after the my wife or I have stepped out of the vehicle. This has happened both with the engine running and when it was turned off.
Vehicle spontaneously shifted from park to reverse when operator reached into vehicle to shut off engine. Vehicle was parked on a downward city street slope (facing downhill), and reversed uphill, dragging operator into an intersection.
Gear shifter does not move fluidly and often it is unclear as to which position the shifter is actually engaged. It has occurred that when I think it is in park, it is actually in neutral. I actually pushed the start/stop engine button thinking the car had shut off when in fact it was in neutral and was still running. Had I not noticed this at the last moment the car could have easily rolled into parking lot traffic. This also has occurred when parking in my garage.
Electronic transmission shifter is difficult to use. I have owned this vehicle for 3 weeks and have already unintentionally had my vehicle roll from a stopped position. In an attempt to place the vehicle in "park" from "drive," the vehicle was accidentally shifted into "reverse" due to poor operator friendliness compared to traditional shifters. Shifting the vehicle from "neutral" has also not registered correctly on occasions due to prerequisites to shift out of that gear (foot on brake and button held down). The shifter release button has very poor feedback and is difficult to use as well.
Electronic shifter does not properly select gear and/or provide tactile feedback regarding which gear has been selected. I have almost left the vehicle while it was still in drive mode thinking it was in park. I feel this is a huge safety concern and warrants a recall.
Tl* the contact owns a 2014 jeep grand cherokee. While the gear was in the park position, the vehicle still moved forward. The failure occurred constantly. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 5.
I went to place the gear selector into park but it didn't go in and I didn't realize it wasn't in park. I went to get out to grab something and it rolled backwards into my garage door. It dented the garage door and luckily only did that as damage. I was able to get my foot onto the brake before it went any further.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 60 MPH, the transmission failed causing the loss of power steering and the inability to accelerate. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 37,000.
I moved my jeep on the driveway, and believe I placed it in park with the engine on while going back in the house. When I returned outside less then one minute later, the jeep was rolling down the hill backwards. It went straight down the driveway backwards, across the street, and into the rear of a car parked across the street. I believe it totaled the other vehicle and did approximately $1300 damage to the jeep. I did not file a police report, but there was an insurance claim against my insurance for the damage done to the other vehicle. I did not submit a claim for my own insurance as there was a $1,000 deductible. I just read an article in the paper that other people have been having similar problems where it is difficult to tell if the vehicle is in park. (the date of 9/1/2015 is estimated but can be confirmed)
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was shifted into park position; however, the gear shifter was in reverse. The contact exited the vehicle, not knowing the vehicle was in reverse, and was knocked over by the vehicle. The vehicle ran over his left leg and right toes and crashed into another vehicle. The contact sustained injuries that required medical attention. No police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. Updated 05/04/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that after placing the gear in park and attempting to exit the vehicle with the driver door open, the vehicle rolled away independently. The contact chased after the vehicle and jumped in the driver seat to stop the vehicle. The vehicle was not diagnosed nor repaired. The contact was aware of the federal safety agency action number: ea16002 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 34,000. The VIN was not provided. Updated 04/07/16*lj updated 04/14/16.*jb....updated 06/15/16 *bf
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