Car was stopped, placed in park and left running in driveway. Driver exited vehicle, manually locked with with the external button on drivers handle. Driver walked around vehicle and up to residence. Car began to move forward and driver ran back to vehicle, attempted to unlock using manual button on passenger front handle, would not unlock. Pulled out keyfob to unlock and was able to disable vehicle, but not before it ran itself in to a closed garage door. Driver noticed it slip out of park on two other occasions while in vehicle. One day later, driver was standing outside vehicle, while not running, and not near door handle and car randomly locked on it's own.
2016 Jeep Grand Cherokee transmission complaints
Page 3 of 4: complaints 41 to 70 of 78, newest first, as owners wrote them.
This roll away incident occurred on march 7, 2019. My 2016 jeep grand cherokee was parked in a driveway that was not my own and I exited the vehicle while the jeep was in park but idling. I exited the jeep without an incident (noticing any forward movement of the vehicle) and walked to the porch to deliver a letter to the homeowner. I was on the porch when the jeep moved forward into this homeowner's garage,crashing into the trash cans in front of the garage first and pushing them into the garage door. This caused substantial damage to the garage door and it's track. I watched this incident from the top step of the porch and quickly jumped into the jeep, put it into reverse and looked at the damage from the bottom of the driveway. Two days later a claim was filed with fca. Three days from the incident, a eaa representative contacted me to obtain information. Four days later I was asked to pick up my jeep from the dealer after their inspection. On april 5th, almost a month later, I received a letter from fca stating that they could not find fault with the vehicle and it was human error! I recreated this while now in the driver's seat. I opened the door and was warned via the tone that the door was open as it moved about 1-2 MPH up the driveway in d without touching the gas.there was no way on 3-7-19 it was in drive as I could not have gotten out without noticing it move this quickly. It rolled up it that fast with my foot off the brake. Fca stated they could not replicate this action but they did not even try! After leasing or purchasing in the immediate family: 4 jeeps (it never happened to any other prior model), and 6 other vehicles, I will never own or lease another fca vehicle again. The inability for this billion $ company like fca to replace a garage door and say it was owner error will keep me from recommending this company to any friend or family member. *bf
Tl* the contact owns a 2016 jeep grand cherokee. The contact stated that the vehicle was stopped and placed in park. Once the contact exited the vehicle, it began rolling backwards. While attempting to retrieve a package from the rear seat, the contact fell due to the vehicle rolling backwards. The contact sustained a fractured wrist and contusions to the face. Medical attention was received, which included wrist surgery. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure recurred once. The approximate failure mileage was 37,000.
Tl* the contact owns a 2016 jeep grand cherokee. While driving various speeds, the transmission would violently shift from first to second gear. There were no warning indicators illuminated. The vehicle was taken to kelly jeep chrysler (353 broadway, lynnfield, ma 01940, (781) 581-6000) where the computer was reprogrammed and the solenoid was replaced. The manufacturer was notified and a complaint was filed. The failure mileage was 11,420.
Since leasing this jeep in july of 2016 there have been multiple issues. The main code found several time is a loss of communication from the main computer to the rest of the auto. Code u220. Issues include 1) incorrect shifting, 2) incorrect "brake" warnings, 3) unavailability of bright lights in the auto or manual modes, 4) lane change/object sonar warnings not available (back into cement wall at night) 5) nonfunctional automatic windshield wipers 6) lack of communication between the jeep and iphone 7) inability to turn jeep off 8) when in cruise control if + pushed it doesn't go up just one or two MPH's, it speeds up very quickly and doesn't stop and 9) issue with adjusting the air ride and . The bright lights were not available 50% of the time. I would take the jeep in and they could not find a code, so they would tell me there was nothing to fix. Finally, a tech looked into the issue and found a star fix and implemented it. Now I have the availability of bright lights 90% of the time. I drove for two years with no bright lights for most of the time at night, on country roads, and even in the pa mountains at night with no other light distractions.. Within the last couple of months the jeep has started to shift incorrectly. I will be driving in town on a flat road and the jeep will shift into "off road" and the RPM's go up to 8. I have an available video of this. I also have a video of the jeep's dash after it shifted to another drive where the rpms went up to 4 on a level city road. When taking the jeep for the "brake" issue the tech could find no codes. I refused to drive the jeep and it sat for almost three months. Finally, a star was implemented, however now the "brake" alarm goes off more frequently. In summary, it seems the main computer is not talking correctly to the rest of the auto and the errors are becoming more serious as time goes by.
Car was purchased as a certified pre-owned on feb. 2018 in preparation for our retirement vacation. We drove it locally for a couple of months and then set out cross country on may 15th. We drove to massachusetts without incident, then headed back west near the end of june. No problems until we reached idaho, where it started vi rating and making clunking g noises from the rear. We brought it in to rogers dodge in lewiston. Their service advisor test-drive it and said, you can't drive this car, it's unsafe!" they removed the rear driveshaft and drove it again, noting that the vibration and clunking were gone. The conclusion being that the rear driveshaft was bad. They attempted to order one but found out driveshafts were on national back/order. This made me suspicious. They finally found one and had it installed about 1&1/2 weeks later. We drove home. A week or so after that we drove to california to visit family. We had accumulated about 2000mi since the new driveshaft was installed, when it started clunking again. We brought it in to lake elsinore cdjr and they diagnosed another bad driveshaft. They submitted it to chrysler for warranty repair but chrysler decided that the repair in idaho must have been done incorrectly, therefore no warranty. I objected to this. Once again, there was a national back order on the driveshafts. This time it took two weeks to obtain one. When they installed it, it broke while their mechanic was test-driving the car. From there, the dealership had no idea what happened, so finally they had their body shop look at it. The body shop manager said that it appeared that some minor damage had happened to the front of the car and was repaired before we bought it. However, he couldn't explain why it broke the driveshaft. I spent the last 2+ weeks pleading with chrysler care. Now they tell me the chassis is off by 1/4" so they can't warranty it
Was driving up an entrance ramp to get on a busy highway and all of a sudden the car made a revving sound and a pop. Wasn't sure what happened so tried to go and car would not go over 15mph. We put the hazard lights on and move it off to the side. When we stepped out of the vehicle there was a weird smell and fluid was leaking out of the bottom. We had to drive 15mph to get home because it would not go out of first gear. Towed the car to the dealership to be checked out. Took the dealership four days to look at it and comes back and says it needs a new transmission we will pay $2 grand and you will need to pay $4 grand. I have only had this vehicle for two years and it is only 7,000 miles over warranty. They never contacted fiat/chrysler so we had to call them. We currently have a case with them but they are trying everything to get out of owning up to having a transmission problem. It has been at the dealership for two weeks and we were never given a loaner car. If this would have happened after we were already on the freeway we could have been slammed into from behind. It could have been a major wreck with injuries. All fiat/chrysler is worried about is our oil change records because we do it ourselves instead of paying them to do it. Oil changes have absolutely nothing to do with the transmission going out. There was no warning or anything.
Tl* the contact owns a 2016 jeep grand cherokee. While the vehicle was in the middle of a busy intersection, the message "shift to park" suddenly displayed and the vehicle would not drive. After several minutes, the driver was able to shut the vehicle off. Once restarted, the vehicle operated normally. Ganley jeep (161 w. Garfield rd., aurora, oh) was notified, but the manufacturer was not. The failure was not diagnosed or repaired. The VIN was not available. The failure mileage was 40,966.
It was parked in the nero ellie, I was in a hurry and could not get the vehicle in park so I put it into neutral, went around back open the rear gate door, then closed it, then as I went to get back into the jeep and open the door touched the steering wheel the vehicle started to move and I fell to the ground pinned between a garage and the door. After the vehicle had moved by me, running over my right shoe, it hit a building, and then I was able to swing my right leg into the compartment and put on the emergency brake. The vehicle stopped and to my amazement the shifter lever was in drive. Normally on this vehicle if you put it in neutral and get out, you must press the break and hit start to shift it into gear. I came within about one second of dying by being crushed between the garage in the wheels. At 64 I am seriously hurting tonight. In reading on the web I see I am not alone in this occurrence, please do something in the way of a recall as I would hate to see anyone hurt like I was. Thank you.
The transmission hesitates from stop before connecting. Every time I slow down to stop, the transmission seems to do a double downshift and it feels like I am getting hit from behind. Also, at times, there is a loud clunking sound when on an incline and putting vehicle into reverse. It has continually gotten worse over the course of 1 year. I took it for service and was told there was nothing wrong, but they updated the computer. Now, the problem is even worse. I am taking it back today to have it reevaluated.
I was driving my vehicle and it stalled out in the middle of a road in traffic. I steered to the left turn lane because there was no shoulder available. I put the vehicle in park. The ignition (push button) was still in the ?run? Position. I pushed the button and the ignition wouldn't turn off. I tried pushing it multiple times and the ignition still wouldn't turn off. I also tried holding it down. Nothing I did would turn the ignition off. The display screen was flashing a lot of different error messages including ?vehicle not in park?. I had to have the vehicle towed to the dealership. I have a video of the ignition not shutting off when pushing the button. *tt *tr consumer stated windshield was changed out the same day this issue occurred with a jeep brand windshield. Since the ignition would not turn off, they left it overnight and the battery died, clearing all fault codes. Therefore, they could not find any issue with it in the morning. Consumer had many electrical issues with the jeep and chrysler was unable to help in any way. Updated 9/4/18
Tl* the contact owns a 2016 jeep grand cherokee. While operating the vehicle, the eco indicator suddenly illuminated. The driver stopped the vehicle and discovered that the transmission was stuck in the drive position and could not be switched to the park position. The vehicle suddenly experienced unintended acceleration and crashed into a building. The front end of the vehicle sustained significant damage, but the air bags did not deploy. The driver sustained a neck injury, which required medical attention. A police report was not filed. The vehicle was taken to cole motors in blue field, wv, but the cause of the failure could not be determined. The manufacturer was notified. The VIN was not available. The failure mileage was 25,000. Updated 11/03/17*lj *tt consumer stated car ran away emergency brake and foot brake was on updated 7/18/18
When accelerating from a stop at about 20mph on a city street and once entering a freeway entrance, car would stop accelerating, the RPM tachometer would spike high but car does not move for a couple of seconds then abruptly transmission engages then violently jumps and accelerates. Almost had another car hit me from behind twice. Had the car about close to a month now and its has happened 4 separate occasions.
I was driving straight down the highway during rush hour at a low rate of speed and my vehicle shut down. Traffic was bumper to bumper and I was only travelling at about 15 MPH. I heard a ding and a message appeared on the dash display that said "place in p then shift to desired gear". I attempted to turn the wheel to coast to the shoulder and my steering wheel locked up. I was able to get over to the shoulder and turn my hazard lights on. I placed the vehicle in park, restarted and let idle for a minute. I proceeded to drive home without further incident.
While driving, message came up on instrument cluster to shift to p and then shift to desired gear. I almost got rear ended because the vehicle would not accelerate. I had to put it in park, shift, and then was able to go. Incredibly dangerous!
Very jerky/lunging shifting from 1st to 2nd gear and downshifting from 4th to 3rd. The dealership has already done the update but it did not correct or help the problem at all. It sometimes lunges me forwarded as if I've been rear ended. It mostly happens when the engine and transmission are cold, but I've never owned a vehicle that has such terrible shifting.
After putting car in drive, it suddenly accelerated.
Shifter is locked in parking unable to move and also will lock in neutral has happend since truck was right out of dealership and I continue to have this problem , stationary and in motion in the city
Tl* the contact owns a 2016 jeep grand cherokee. While the vehicle was parked on an incline, the vehicle rolled away. The contact was able to re-enter the vehicle and stop the vehicle safely before a crash occurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,847.
The car operated well at first start. Early in the day, it drove 30+ miles. After being parked for 6+ hours in a flat public parking lot, it was turned on and put into reverse to back out of the stall. Upon lightly releasing the brake, the car accelerated at a high speed (approx 20mph) and hit a parking pillar. A large amount of damage was done to the back end, including bumper, hatch, safety reinforcement bar and floor board all had to be replaced.
Tl* the contact owns a 2016 jeep grand cherokee. While driving on a three lane highway, the vehicle independently shifted from drive to neutral without warning. The contact had to cautiously coast the vehicle over to the side of the road, applied force to shift gears into park, and applied the emergency brake. The vehicle was turned off and restarted. The vehicle was taken to the dealer for diagnostic testing. The VIN was not available. The approximate failure mileage was 2,000.
Lester glenn dealership, toms river, nj does not acknowledge this recall!
Tl* the contact owns a 2016 jeep grand cherokee. The contact stated while driving approximately 30 MPH, the engine stalled. The transmission warning light illuminated. The vehicle was able to restart after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was unknown.
11/10/16 I was on a city street, driving in traffic 10 MPH , stopped in traffic, waiting to get on the highway for afterwork commute home. Took my foot off the brake to put on gas pedal as traffic was beginning to move, car would not drive, put car in neutral then back in drive, car would not move in drive,, no warning lights came on the dashboard, no lights iluminated. The vehicle had to be pushed into a warehouse parking lot , I called the dealer , the vehicle was towed back to the dealer on 11/10/16, by roadside assistance, I was informed by the dealer on 11/11/16, the transmission went. This is a lease 2016 grand jeep cherokee that I had for 6 weeks, with 2000 miles on it. Call to jeep customer service 11/14/16, this is a serious safety issue, in 5 minutes I would have been merging onto a major highway, the transmission just went, no warning . Jeep customer service gave me a case #, called jeep customer service again, 11/16/16, was told I would hear back in 2 business days, 11/18/16, 2 calls again to jeep customer service no response. The vehicle is still at the dealer , I was told the clutch in the transmission broke, and the transmission is being replaced. I want this vehicle replaced with another vehicle same type, this is a major safety hazard for a transmission to just let go without warning, in a 6 week old car
2016 jeep grand cherokee. Consumer writes in regards to service department lack of communication to schedule and repair shift interlock solenoid electrical connector (16v‑249) and left front brake caliper (16v‑168) recall notices.
Safety concern: the issue with the 2016 jeep grand cherokee I leased is that it slips out of drive and into neutral while the car is in motion! This happens on its own, without my touching the gear shift. When it slips into neutral, the gear shift says its still in drive. Three times I have taken my car in to be serviced for this problem to the dealer ship I leased it from and each time they have told me that their diagnostic test shows that there is nothing wrong with it, yet it continues slipping out of drive and into neutral. I most recently took the car to a different jeep dealership and they are telling me the same thing. I have called fiat chrysler corporation and spoken with gina lewis from their "jeep resolution team" and they are not interested in fixing or getting the car off the road. They only tell me that because their diagnostic tests don't show that there is a problem, it is undocumented, therefore I should pick up the car and drive it. I understand the lemon laws and that problems need to be documented but this is potentially a life threatening safety issue and I am not willing to drive the car and wait for something terrible to happen before they acknowledge that there is a major transmission issue. At this point I am profoundly frustrated with the unwillingness of the dealer ships and fiat chrysler corporation to do something about this dangerous car. It should also be noted that there was a recall for shift interlock solenoid in the beginning of 2016. I am terrified to drive my car and truly fear for myself and others until this car is taken back by chrysler.
I was trying to park and my vehicle would not go into park. A service transmission message came across my dash board. My vehicle was stationary however it would not park nor cut off.
Tl* the contact owns a 2016 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v249000 (power train, service brakes, hydraulic); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
We purchased a 2016 jeep grand cherokee on july 25th at crown chrysler of dublin, ohio. During the test drive, the car failed to push start. After it started the salesperson advised he'd have it looked at, diagnosed, and fixed before purchase.two days later the check engine light began appearing. After 3 cycles of starting and stopping the vehicle the light did not go off. I stopped into the dealership on saturday morning and after waiting for 47 minutes the service manager was able to plug in a computer and determine there was an emissions leak.the earliest appt was the following friday. On sunday, after filling the tank with gas, it failed to push start after 11 attempts which indicates that the salesperson failed to have it looked at, diagnosed, and fixed as promised prior to the sale. I was given a loaner on monday and found this website, plugged in the VIN and noticed there was a recall (s28) for it! I advised the dealer to have it fixed. The dealer stated "your vehicle wasn't made within the time frame for that recall so it isn't necessary" I called chrysler cust service and they advised that it most certainly was and is mandated to be repaired. This entire situation is unsettling to say the least. We've had this vehicle for less than 10 days and there is little faith in the performance of this brand new vehicle and zero trust that the dealership will do the needful in diagnosing, fixing, and at the very least completing a mandated recall (s28) I fear that this vehicle is a lemon. Especially after reading the horror stories regarding transmissions, gear issues, and unresolved issues from other complaints. I will post an update when we are to be picking up the vehicle but for now we are not satisfied with the vehicle or crown dealership of dublin, ohio.
On 3 separate occasions (so far), occurring when the vehicle had around 200, 300, and 900 miles on it, I tried to accelerate after a stop but the vehicle struggled to move beyond maybe 15-20 MPH. Each time, the engine loudly roared and revved, and, upon glancing at the dashboard, I saw very high RPM, near the redline. Each time, I was in traffic with vehicles behind me, but fortunately (with use of my emergency flashers) I avoided a collision. In the 2nd episode, I was on the on ramp to an expressway in downtown seattle. In two of the episodes, I pulled off the road to drop the RPM to idle, jiggled the shifter, and when I moved forward again, the transmission seemed to function normally. In the above expressway episode, I let off the gas pedal and did the same with the shifter (on the fly) and somehow the RPM dropped and the transmission began to respond again. After the 1st episode occurred, I have been extra careful to make sure the shifter is seated in drive when I begin to move forward, plus I don't touch it while driving, so I don't believe the shifter position is the problem. I have speculated that the transmission toggles between drive and neutral, but I think it's more likely that the transmission gets stuck in 1st gear, with inability to progress to higher gears. In at least the last incident, the vehicle had just restarted due to activation of the electronic stop-start system (ess), so it's possible that is involved. I talked with jeep customer service and will bring the vehicle in for service asap, but decided to report here, as well, since I feel I was in danger when this occurred.
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