My car acceleration pedal would not work and the car would prompt me to go to park to restart, while I was driving it. It would quickly decelerate and was a danger to me and my family. Problem would not produce a code and could not be replicated so they returned the car back to me to be driven by my family. The cause of the problem is unknown no solution was ever given. We got rid of the vehicle due to the huge safety concern to our family. No one should have to go through this. I did a google search and this is a problem that jeep knows about and is not fixing. They are intentionally putting people at risk for their own monitary gain.
2017 Jeep Grand Cherokee engine complaints
Page 5 of 5: complaints 101 to 108 of 108, newest first, as owners wrote them.
Takata recall. Was driving with kids and wife I began coming to a stop and was going about 10 to 15 MPH when the car stalled out. It shut off and the steering wheel locked up along with the break pedal was nonoe functional as well as the gas pedal and the gear shift. The car would not go back into park and left me in the middle of the road for about 4 minutes. I finally got it into park and then it wouldn't start for a few minutes. This all happened on a major highway in my area. It finally started and we took it to the dealership as it is pretty much brand new. (33k) on the vehicle. The dealership has ran test and has told me that there is a 2018 jeep in the same place doing the same thing. We have had the car there for about a month and they say there is nothing wrong with it and now we have to come pic it up. Something is definitely wrong with the jeep as we was in motion, coming to a stop and was not turning. I would say it's a life or death situation.
Twice while in motion, after making a turn and slowing from 35 to about 14 MPH, the engine stalled. Once in dec 2017, next in may 2018, I had to come to a complete stop in both cases in order to start the engine. Fortunately no one was behind me.
I was waiting for my wife at the train station and playing with the quatra suspension buttons to the right of the shift. I kept playing, pushing to see what lights go on. And when I saw her I placed the car in drive and it took off like a shot accelerating until I was able to hit the brake hard and threw it into netural. This has never happened before. I never touched the gas petal or accidentally touched anything else.it was so frightening.what was so frightening was the intensity of the acceleration. If anyone was in front of me they would have been killed
I was waiting for my wife at the train station and when I saw her I placed the car in drive and it took off like a shot accelerating until I was able to hit the brake hard and threw it into netural. This has never happened before. I never touched the gas petal or accidentally touched anything else.it was so frightening.what was so frightening was the intensity of the acceleration. If anyone was in front of me they would have been killed
Bought a brand new 2017 jeep grand cherokee altitude 4x4. From route 1 jeep in lawrenceville. Immediately experienced ticking from the engine, faulty computer equipment, and faulty fuel proposition. The sound was duplicated and I was told service would need my car indefinelty until the diagnosis was indentifief and a repair was determined. Also experience pre-mature stopping at fuel pumps. Meaning the pump will shut off as if the tank is filled when it's not, having to manipulate the gas pump nozzle until it allows me to fill. Also experience internitant issues with the speedo and its display. Some times the display doesn't work at all. Keep customer service has been nothing but an obstacle to getting this resolved. And every dealer we go to is "overwhelmed and understaffed" by their own admission. Literally 5 different dealerships in a 50 mile radius gave us the same feedback. I'm am beyond frustrated , hurt , and disgusted after spending 40k+ on my 1st brand new SUV. Was hopeful and wanted to purchase american , but are we really buying american when the parts and car itself are being manufactured in mexico??
Tl* the contact owns a 2017 jeep grand cherokee. While the vehicle was parked, the contact noticed a pool of green liquid underneath the vehicle. The vehicle was taken to route 1 chrysler dodge jeep dealer (2700 brunswick pike, lawrence township, nj 08648, phone number: (609) 882-1000) where it was diagnosed that the oil leak was caused by debris in the engine block. The dealer stopped the leak and contacted the manufacturer who stated that the engine needed to replaced. The manufacturer declined the replacement of the new engine. The vehicle was not repaired. The approximate failure mileage was 2,867.
We were sold a rusted brand new car by huffines jeep dealership in lewisville, tx. We identified the rust in the car within 3 weeks ( and less than 700 miles) and took it back to the dealership and they denied helping us out and refused to replace the car for us and the only option they provided us was " we will fix the car and you take it back" . We have escalated the case to "fca north america" and they are currently investigating the case . However we are afraid that since the dealerships have a rapo established with the company they might overlook this case and since we are one customer vs the dealership there are more chances that we might have to suffer and take the continuous threats from the dealership. We would like to approach the federal safety agency to provide us a recommendation on this and help us receive justice on this case . Our case number with jeep is [xxx] . This is our first brand new vehicle and we have had issues from day one on the vehicle and with dealership treating us in an extremely disrespectful way and literally threatening us we dont know how to proceed in this case . We did not realize it till our daughter dropped stuff under the seats and came out few times with rusted hands . She has been travelling and breathing in the rusted car for few days and this has been a huge health hazard for the kid. We are confused at this point and feel helpless . Do we just wait for fca to come back to us or do we file a complaint in the local court and fight a case against the dealer ship ? Please advise. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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