The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the structure underneath the driver’s side collapsed and almost caused a collision. The contact felt the structure underneath the driver’s side was lower while turning. The contact attempted to contact the dealer, but the dealer was not answering calls. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,008.
2018 Jeep Grand Cherokee body complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Started making a cracking lose metal noise when hitting a small bump or turning the wheel all the way to either side...while driving on the freeway 405 south coming from the 10 downtown..I was going about 40 MPH as rush hour started..on a small ramp turning the steering wheel started shaking and within a sec the front driver wheel rolled out , truck landed hard on the highway while still moving breaks got stuck, shift it to natural, push bottom to kill the engine. And emergency break was applied to stop the truck.. Fender and ball joints and otors were damage as well as the shocks I believe...
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated while driving 3 MPH, she heard an abnormal noise coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she saw water entering from the front passenger side seat belt. The vehicle was taken to the local dealer bertera dodge chrysler jeep ram of westfield (167 springfield rd, westfield, ma 01085, (413)485-7773) however, the repair was still pending. The vehicle had not been diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000.
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the front dashboard panel developed a bubble. The bubble started at the top of the dashboard and traveled to the middle of the dashboard. The bubble caused certain features to switch on and off independently like the radio, the air condition, the navigation system, and the defroster. The contact was unable to see out of the windshield while driving and pulled over because the defroster was inoperable. The contact took the vehicle to love chrysler dodge jeep llc (1259 e main st., alice, tx 78332, (361) 356-7928) and was informed by the dealer that the warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 70,000.
I purchased a new 2018 grand cherokee trailhawk edition last fall that was factory equipped with "rock rails". I have discovered that the factory specified jacking location "pinch points" are obscured by the rails and no longer accessible using the supplied jack. There are "cutouts" in the rails but they are not large enough to allow access to the jacking location points. I had the first service performed at the dealership and showed them the problem. They also could not locate a safe jacking location using the factory supplied tools. It is potentially very dangerous to attempt any type of tire change procedure using the supplied factory jack on a grand cherokee with the rock rails option. Serious bodily injury and/or death could result if the vehicle was to slip/fall off the jack while following the procedure outlined in the factory user's manual. I have contacted us corporate jeep several times via email and phone (3/15, 3/17, 3/27, and 4/2). They assigned case #58203148 to the issue but have not yet provided any suggestions or remedy to the problem. I have not received any response from them other than "they're looking into the problem".*dt consumer stated the cutout is not large enough for the 'u' shape cusp of the jack to engage and provide a secure lift point. You will also notice that the rock rail pinch point is offset 90 degrees to the original lift points of the vehicle. This means you'd have to align the jack stand parallel with the vehicle rather than perpendicular. *jb *dt
I was traveling south on cambridge rd. As I was approaching a shopping plaza, a vehicle was attempting to exit the parking lot of the plaza also heading south. As the vehicle was attempting to make the left hand turn, it pulled in front of my car, driving me off the road. I had to swerve out of the way to avoid hitting that car, and when I did I crashed into an electrical pole, destroying the entire front end and totaling the car. The airbags did not deploy and this is why I'm filing this report.
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